Head of Strategic Operations, Owner.com
Chief of Staff to the President
$200-250k
Plus pre-IPO equity
More information about location
All-in-one digital presence for restaurants.
Job no longer available
All-in-one digital presence for restaurants.
101-200 employees
Job no longer available
$200-250k
Plus pre-IPO equity
More information about location
101-200 employees
Company mission
To give independent restaurants the infrastructure tools they need to compete with larger corporations.
Role
Who you are
- A seasoned operator (likely 6-10 years of experience) with a track record of driving business-critical programs or launching 0-to-1 initiatives in high-growth environments
- Obsessed with operational rigor - you have an opinion on what great operating cadence looks like and have experience designing systems that help companies and teams run
- A versatile problem-solver who thrives in ambiguity and excels at structuring problems, distilling complexity, and getting to action
- A proactive communicator and stakeholder wrangler - skilled at aligning execs, surfacing risks, and keeping teams rowing in the same direction
- Sharp business judgment and strong analytical chops - you can model a new initiative in the morning and lead its rollout by the afternoon
- You’re hungry, low-ego, and impact-driven. You’re energized by being in the room where it happens- and making sure the company gets to where it’s going, faster
What the job involves
- As Head of Strategic Operations/Chief of Staff to the President & COO at Owner, you’ll serve as a force multiplier - driving clarity and building momentum across the company as we scale. You’ll be responsible for two main things:
- 1 -Mastering the company-wide operating rhythms that keep the business on track and aligned. You’ll own the design and execution of how we convert our high-level, long-term strategy into annual, monthly, and weekly operating rhythms and how we communicate progress across each
- 2- Personally driving forward the highest-leverage initiatives that are too new or too complicated to have a natural owner in the business today. You’ll spin up and lead strategic projects or functional areas that require urgent attention or longer-term incubation: you’ll go deep where the company needs you most
- This is not a note-taking, calendar-wrangling CoS job. It’s a high-trust operator role with direct visibility into and agency within the core workings of one of the fastest-growing startups in the country
- Architect and run key operating rhythms for the company - building the cadences, tools, and forums that drive clarity, alignment and accountability
- Drive prep and facilitation of executive meetings and company-wide forums (MBRs, All-Hands, weekly dashboards), ensuring the right metrics, insights, and decisions rise to the surface
- Act as a connective tissue across teams - ensuring information flows effectively, priorities stay synchronized, and key initiatives don’t fall through the cracks
- Launch and lead critical, zero-to-one initiatives across the business: standing up pilots, solving cross-functional gaps, or incubating functions that don’t yet exist
- Operate as a trusted thought partner to the President & COO on strategy, priorities, and company-wide communications
- 🤝 Who you’ll work with
- President & COO (Direct Manager)
- CEO and Executive Team
- Leaders and builders in every function of the company
Our take
The Pandemic caused a major upheaval in the US restaurant industry. Smaller operations struggled to stay afloat amidst brick-and-mortar closures, and as the demand for home delivery soared their margins were tightened further by hefty third-party delivery app charges. Add to that the fact that consumers become customers of the delivery app, not the restaurant itself, and it’s a development that has spelt real trouble for independent locales. Owner has set out to level the playing field.
Owner’s platform provides independent restaurants with the infrastructure they need to take control of their business without deferring to third-party apps like GrubHub and Deliveroo. It offers marketing, online ordering, and support solutions to over 1,000 restaurants across the U.S. The company has taken impressive first strides, too: they have a 7 figure run-rate, over 105% monthly revenue retention, and helped restaurants avoid millions in online order platform fees.
It’s a hugely attractive proposition for independent business owners, and research suggests it’s a winning idea for consumers too. Over 60% say they’d prefer to deal with restaurants directly, but historically the infrastructure simply hasn’t been in place to do so. With Owner seeing impressive traction by tripling its customers between 2023 and 2024, it's unsurprising that its 2024 funding is being channelled into engineering and design teams, alongside the development of new tools.
Steph
Company Specialist at Welcome to the Jungle
Insights
75% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
May 2025
$120m
SERIES C
Jan 2024
$33m
SERIES B
Total funding: $182.2m
Company benefits
- 100% Remote - work from anywhere, no commute required
- Comprehensive benefits (healthcare, vision, dental)
- Monthly lifestyle benefits stipend, to use for fitness, wellness, learning, hobbies etc!
Company HQ
SoMa, San Francisco, CA
Leadership
Adam Guild
(CEO)Thiel Fellow, Forbes 30 Under 30 List.
Dean Bloembergen
(CTO)Previously Co-founder and CTO at Marble Technologies, Forbes 30 under 30.
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