IT Support Engineer, RVU
+ 10% discretionary yearly bonus
2 days a week in office (Tower Bridge, London)
The home of: Uswitch, Confused.com, Tempcover, Mojo Mortgages and money.co.uk
Posted today
The home of: Uswitch, Confused.com, Tempcover, Mojo Mortgages and money.co.uk
501-1000 employees
Posted today
+ 10% discretionary yearly bonus
2 days a week in office (Tower Bridge, London)
501-1000 employees
Company mission
Empowering people to make confident decisions.
Role
Who you are
- Solid proficiency in macOS and Windows 10/11 (CompTIA A+ equivalent)
- 2+ years' experience supporting Google Workspace and/or Office 365
- 2+ years managing users/groups in Entra ID and device fleets via Intune
- Excellent hands-on break-fix knowledge for Apple and Windows hardware
- 2+ years managing tickets through a multi-service ITSM platform (Freshservice experience preferred)
- Strong communication skills; comfortable educating non-technical users
- Experience supporting AV/meeting room technology
- A proactive mindset toward documentation and automation, not just reactive fixes
- You don’t need to tick off everything on this list - so don’t let that hold you back from applying. We want to make sure you’re learning plenty during your time with us!
What the job involves
- The IT Support Engineer role provides 1st/2nd line remote and on-site support across RVU's brands, ensuring end users, meeting rooms and event setups run smoothly day to day
- This role sits within Digital Workplace, working closely with the our Infrastructure Engineering team (3rd line), and combines hands-on troubleshooting with process improvement and automation to keep support scalable as the business grows
- This is a fast-moving, rewarding environment that offers direct exposure to a massive range of technologies. You won’t just be "fixing laptops"—you’ll be helping us build a more efficient, automated digital workplace. We provide the training and the team support
- Provide 1st/2nd line end user support (remote and on-site) across Mac and Windows devices
- Support and troubleshoot AV setups, meeting room technology, and live event technology
- Manage user and device lifecycle: onboarding, offboarding, provisioning and asset management across the fleet, working closely with our HR teams to coordinate
- Administer and support Google Workspace and Office 365, including user/group management
- Manage users, groups and devices via Entra ID and Intune
- Provide support for core collaboration tools: Jira, Notion, Zoom, Slack, and other software in the estate
- Log, triage and resolve tickets via Freshservice (or equivalent multi-service ITSM platform), maintaining SLA adherence
- Create and maintain process documentation, knowledge base articles and self-serve guides
- Identify opportunities for automation and process innovation to reduce manual, repetitive support tasks
- Deliver user education and training on tools, systems and best practice
- Act as a security-conscious first line of defence: identify and escalate suspicious activity, phishing attempts and policy violations, and promote good security hygiene among end users
- Success Measures:
- Ticket resolution times within SLA
- Reduction in repeat/preventable issues through documentation and automation
- Positive end-user feedback/CSAT on support interactions
Salary benchmarks
Our take
With increases in everyday costs presenting a significant challenge to households across the UK right now, RVU’s ecosystem of brands has the potential to provide a one-stop shop for consumers to ensure they are better informed and can save money on their bills.
RVU owns and operates Uswitch, Confused.com, Money.co.uk, Mojo Mortgages and Tempcover in the UK, all of which help millions of people make more informed decisions on a range of products and services for their home, such as energy, mortgages, insurance, broadband and mobile phones.
With the 2022 acquisition of Tempcover adding to the portfolio of brands, RVU is doubling down on the breadth of its product offering - expanding into the temporary insurance market. Tempcover is an insure-tech that brings flexible and affordable insurance solutions to motorists - whether hourly cover or month-long policies.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
41% female employees
Company
Company benefits
- Employer matching pension contributions up to 7.5%
- 10% discretionary yearly bonus and yearly pay reviews (based on RVU and personal performance)
- A hybrid working approach with 2 in-office days per week
- Maternity leave: after 12 months of service, you'll receive 26 weeks at full pay, followed by 13 weeks at half pay
- Parental leave: after 12 months of service you'll receive four weeks at full pay, followed by 8 weeks of flexible working
- Adoption leave: after 12 months service - 26 weeks at full pay, followed by 13 weeks at half pay
- £300 ‘Work from Home’ budget to help contribute towards a great work environment at home
- 25 days holiday excl. bank holidays (increasing to 30 days) + 2 days “My Time” per year
- Private medical cover, critical illness cover, dental plans and employee assistance programme
- Up to 22 days per year “working from anywhere”
- Electric vehicles scheme and carbon offsetting scheme
- Free breakfast in the office daily
- Free in-office gym, accessible 7 days a week
- Free access to the Calm and Peppy app for physical and mental health
- Employee discounts programme
- A healthy learning and training budget
Company values
- We believe in making every second count
- We believe in getting better every day
- We believe in winning the right way
- We believe that everything is written in pencil
- We believe in being great people to work with
- We believe that we can be the change we wish to see in the world
- We believe in leaving the wood pile higher than you found it
Company HQ
Fleet, Hampshire
Articles
Leadership
Tariq Syed
(CEO)Joined Red Ventures in 2017 to lead the inception of their European operations, which included the joint acquisition of the ZPG Group and subsequently the creation of RVU.
People progressing
Principal Product Analyst @ Uswitch.
Director of Engineering @ RVU.
Diversity, Equity & Inclusion at RVU
- 'We can choose to do nothing, we can choose to be angry with the world, or we can choose to take action. We choose action. Not hollow words or quick fixes that make us feel good. Deep-rooted action that will make a lasting impact way beyond the boundaries of our organisation.' Tariq Syed - RVU CEO
- Empower: Our approach to Employee Resource Groups (ERGs) includes executive sponsorship, funding, and professional development for ERG Leaders. Current ERGs are focused on Women, BAME and LGBTQIA+ and Disabilities.
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