Principal Delivery, League
CA$140.9-176.1k
+ Employee Stock Option Program & Bonus Program
Consumer experience platform for healthcare
Open for applications
Consumer experience platform for healthcare
501-1000 employees
Open for applications
CA$140.9-176.1k
+ Employee Stock Option Program & Bonus Program
501-1000 employees
Company mission
To power next-generation healthcare experiences with a platform built to enable CX transformation.
Role
Who you are
- Minimum 10 years in healthcare management, delivery and/or consulting experience
- 10+ years of client management and/or program management required
- Prior engagement management and/or team management experience serving as the primary interface with senior client executive sponsors
- Proven track record of strong client management and customer service skills
- Strong leadership skills and a drive to make a large impact on the company and its clients
- Excellent written and oral presentation skills, with the ability to engage, inspire, build credibility and engender trust across all levels of an organization
- Strong business and technical acumen, and executive presence, combined with deep analytical and organizational skills
- Results-oriented individual with a history of setting and attaining goals and meeting aggressive timelines
- Confident, capable, enthusiastic self-starter with minimal need for direction
- Experience at a SaaS, health-tech company, and/or start-up company highly preferred
- Experience with project management software and tools
- Bachelor’s degree or equivalent years of experience
- Demonstrated experience using AI tools in a practical, responsible way
- Curiosity and openness to experimenting with new technologies
- Ability to balance efficiency with quality and sound judgment
What the job involves
- As Principal, Delivery, you are accountable for meeting customer deliverables as per contractual agreements (scope and time), and internal budget
- The ideal candidate will drive and guide disciplined execution through the use of consistent methodologies, processes, and strong communication skills
- You will be a passionate advocate for the League product and ensure the platform is implemented on time and with high quality to meet our clients’ business needs
- Manage, lead and oversee one or more client implementations and internal company and/or team initiatives simultaneously
- Implement the project governance structure, including delivery structure, change control and processes to support risk and issue escalation, decision making and program status
- Lead the organization and deployment of League resources for implementation, the production of deliverables, and the oversight of timelines to ensure a seamless delivery of League products to clients
- Accountable for build and maintenance of end to end integrated program plans, resource assignments, budgets and performance against targeted implementation milestones for the implementation and teams
- Serve as escalation point for risks, issues, and decisions one or more implementations simultaneously
- Maintain a deep understanding of League’s product and platform to inform key business requirements and decisions during implementations
- Lead internal teams and the client on a successful change management plan by creating deliverables based on client pain points and objectives
- Collaborate on communication plans and drive accountability for obtaining final approvals on client deliverables
- Develop and manage a high performing team by providing direction and guidance both on the job and as a career coach to Implementation team members
- Coach and develop staff to have a deep understanding of implementation delivery methodology and the League’s product and platform
- Lead key internal initiatives to drive efficiencies and best practices for implementation processes, workflows, and tools
- Accountable for implementation client satisfaction scores and referenceable implementation clients
- Partner with Customer Strategy and Member Services teams to lead a smooth client transition from implementation to ongoing operations and account management
- Collaborate with the client lead from Customer Strategy to drive a smooth client transition from the sales cycle to implementation for the client and League teams
- Security-related Responsibilities:
- Ensure access management is performed in compliance with the employee's role and responsibilities
- Responsibility and accountability for executing League's policies and procedures within the department and team
- Notification of HR, Legal, Compliance & Security of any incidents, breaches or policy violations
- Compliance with Information Security Policies
Our take
Health benefits are a top requirement for anyone seeking a new job in the US today, but classic one-size-fits-all plans are no longer regarded fit for service. League's platform - for payers, providers, consumer health businesses, and employees - connects all benefits in one HIPAA-compliant place, to enable all bodies involved with health benefits to provide better customer healthcare experiences.
League is already one of the bigger players in the employee wellness space, having capitalised on the recently accepted correlation between employee health and productivity to secure huge clients like Uber, Shopify and Unilever. The company has seen significant investment, which will support the scaling of its platform-as-a-service offering. With more than 63 million contracted users, it is securing its position as the leading digital infrastructure for an integrated health ecosystem.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-4% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Feb 2022
$95m
SERIES C
Jul 2018
$47.1m
SERIES B
Total funding: $171.1m
Company benefits
- Flexible medical and dental plans
- 401(k) and RRSP matching programs
- Health, lifestyle, learning and family spending accounts
- Employee stock option program (ESOP)
- Generous leaves (including parental and sabbatical)
- Flexible time off
Company HQ
Entertainment District, Toronto, ON
Leadership
Michael Serbinis
(Founder & CEO)Founder of DocSpace and Kobo. Experience as CEO for Three Angels Capital and Board Director for Vector Insitute, among other prominent business leadership roles.
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