Senior Technical Account Manager, Matik

• Intermediate or advanced knowledge of SQL
• Familiarity with BI tools such as Mode, Tableau, or Looker
• Familiarity with cloud data platforms such as Snowflake, Redshift, BigQuery, or S3
• Experience using customer support and product management systems like Zendesk, Jira, and Productboard
• Strategic problem-solver: able to navigate ambiguity, prioritize effectively, and connect the dots between technical execution and business impact

Desirable

• We’re looking for a Technical Account Manager (TAM) to help drive success for our Pooled Customer segment; a fast-growing cohort of digital-first clients who value autonomy, technical depth, and business outcomes.
• This role is ideal for someone who thrives at the intersection of data and customer experience: someone who can navigate complex data systems, troubleshoot and guide implementations, and partner with customers to identify and unlock business value
• As a Sr. TAM, you will co-own a book of 50+ customers alongside a Digital Account Manager. Your focus will be on technical enablement, implementation, and scaled support strategies, with a strong emphasis on retention, growth, and automation. The right candidate will be both technically adept and commercially minded – able to speak fluently with data teams while also influencing customer strategy and outcomes
• Partner with a Digital Account Manager to co-manage the success of 50+ Pooled Customer accounts, balancing hands-on support with scalable engagement
• Own technical onboarding and implementation for new customers within the pooled model
• Serve as the primary technical point of contact for select accounts, joining recurring customer calls and providing in-depth product and integration guidance
• Proactively identify and surface risks, upsell opportunities, and expansion potential to the Digital Account Manager and broader account management team
• Help design and refine one-to-many engagement strategies, customer programs, and automation tactics to drive long-term retention (GRR) and efficiency at scale
• Contribute to our customer-facing Help Center, internal support workflows, and ongoing maintenance of Matik’s demo environment, with a focus on building repeatable processes and documentation as we scale