Sales Operations Manager, TheFork
France & Belgium
+ bonus
3+ days a week in office
Online restaurant reservation platform
Be an early applicant
Online restaurant reservation platform
501-1000 employees
Be an early applicant
+ bonus
3+ days a week in office
501-1000 employees
Company mission
To connect the world's favourite restaurants and the broadest community of loyal diners.
Role
Who you are
- You are analytical, organized and execution-oriented, with a strong ability to translate business needs into scalable processes and actionable recommendations
- 7+ years of experience in Sales Operations, Revenue Operations, Business Operations, Consulting or similar roles
- Strong understanding of sales processes, performance management and forecasting
- Strong analytical and problem-solving skills
- Advanced Excel / Google Sheets skills; Salesforce experience strongly preferred
- Excellent communication and stakeholder management skills
- Ability to drive execution in fast-paced and cross-functional environments
- Fluent French and professional English
- Strategic thinking with operational excellence
- Analytical rigor and business acumen
- Process improvement and automation mindset
- Hands-on execution and ownership
- Strong stakeholder management and collaboration skills
- Autonomy, structure and adaptability
- Ability to create clarity and momentum in complex environments
What the job involves
- As a Sales Operations Manager for France & Belgium, you will partner closely with Sales Leadership and the Country Leadership team to drive sales performance, improve execution and increase operational efficiency across the business
- You will own key sales operating routines, performance management processes, forecasting, reporting and sales process optimization. You will help provide visibility on business performance, improve decision-making and ensure teams have the tools, processes and insights needed to execute effectively
- In addition to core Sales Operations responsibilities, you will act as a trusted partner to the Country Leadership team, helping maintain visibility on key business priorities, coordinate execution across stakeholders and support strategic discussions when needed
- This is a highly visible role with strong exposure to local and regional leadership teams
- Drive sales performance and business visibility
- Lead and animate key local routines and performance discussions (weekly and monthly routines)
- Coordinate forecasting, target tracking and business reviews
- Build and maintain dashboards, reporting and KPI frameworks
- Analyze pipeline health, sales productivity and sales performance
- Provide insights and recommendations to support decision-making
- Support compensation and performance management
- Support compensation plan execution in partnership with Central teams
- Contribute to target setting and quota allocation processes
- Support the design and implementation of local incentive programs
- Monitor plan effectiveness and performance outcomes
- Improve sales processes and operational efficiency
- Identify process inefficiencies and opportunities for improvement
- Leverage AI and automation to streamline workflows and increase productivity
- Improve forecasting accuracy, pipeline visibility and reporting reliability
- Optimize Salesforce governance and sales tool adoption
- Design scalable processes and best practices that help teams focus on revenue-generating activities
- Support business execution and operational initiatives
- Coordinate selected cross-functional initiatives impacting sales performance
- Support implementation of new tools, processes and ways of working
- Ensure alignment, accountability and execution across stakeholders
Our take
Aiding the digitisation of the hospitality industry, TheFork offers users a seamless way to find restaurants they will enjoy, read user reviews, check real-time availability and make instant online reservations. It also provides restaurants with TheFork Manager, a software solution designed to optimise reservation management and streamline operations,
A TripAdvisor company, TheFork has made significant contributions to the global dining industry. It has partnered with 55,000 restaurants, achieved over 30 million app downloads, and attracted millions of users. Its software helps restaurants improve their service, which is great for diners too, and boost revenue by making their operations more efficient.
Celebrating its 15th anniversary in 2022, TheFork has firmly cemented itself as a top player in the space. It is able to serve restaurants of any size, including small and family-run restaurants, supporting them as the industry becomes more complex. On top of this, it has launched AI-powered search to help diners find their next restaurant in an intuitive and personalised way.
Steph
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Company benefits
- A permanent contract (that can be useful in life)
- Flexible working environment (2 days home office per week + up to 4 total weeks additional flexibility during the summer period and in December to wrok fully remotely)
- Lunch vouchers available 3 working days per week
- Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc
- Continuous learning and development programs
- Free access to the Calm app to help you build resilience wherever you are in your mental health journey
- Dedicated parental leave and caregiver leave policies (12 weeks fully paid)
- Health insurance
- Life & Disability Insurance at no cost to the employee
- Attractive pension plans
- Amazing offices with dining, a coffee point on each floor, and leisure area
- Team building events
Company HQ
Saint-Merri, Paris, France
Leadership
Almir Ambeskovic
(CEO)Prior to being appointed as CEO, they were Vice President of Sales and Marketing for TheFork. They have also directly led several countries as General Manager at TheFork since 2015.
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