Technical Account Manager, LocalStack
Offers performance-based bonuses
Cloud development platform
Job no longer available
Cloud development platform
21-100 employees
Job no longer available
Offers performance-based bonuses
21-100 employees
Company mission
To empower developers to rapidly build and test their cloud applications, saving valuable time and resources.
Role
Who you are
- Bachelor's degree in a relevant technical field or equivalent work experience
- Proven experience in a Technical Account Manager or similar customer-facing role within the cloud services or software industry
- Strong technical background with a solid understanding of cloud computing concepts and technologies (strong AWS skills preferred)
- Exceptional communication and interpersonal skills, with the ability to convey complex technical information to both technical and non-technical audiences
- Problem-solving mindset with a proactive and customer-centric approach
- Hands-on experience with IaC or application development frameworks like Terraform, CDK, Pulumi, or Serverless.com is a plus
What the job involves
- As we continue to grow our customer base, we are seeking a skilled and motivated Technical Account Manager to join our dynamic team
- As a Technical Account Manager at LocalStack, you will play a pivotal role in fostering strong client relationships, ensuring customer satisfaction, and supporting the successful implementation of our platform
- This position involves close collaboration with both technical and non-technical stakeholders to understand their needs, address challenges, and drive value from our innovative cloud development platform and emulator solutions
- At its core, this is a highly technical role - you will interact with customers on a regular basis in different channels (Slack, support portal, video calls), discuss their cloud development use cases, dive into their setup for local development, fine-tune IaC configurations (e.g., Terraform, CDK, Pulumi), and help set up CI pipelines to run automated tests using LocalStack
- You will also play a critical role in detecting issues, bugs, and gaps in the product based on customer use cases, and working with the product engineering team to get these issues resolved in a timely manner
- To optimize the communication flow and minimize handovers, this will often involve creating fully reproducible scenarios, for example as sample projects written in Terraform/CDK, or as a Python integration test added directly to the LocalStack core codebase
- Serve as the primary point of contact for assigned customer accounts, building and maintaining strong relationships
- Collaborate with Customer Success, Engineering, and Technical Support teams to understand customer requirements and develop tailored solutions
- Provide technical guidance and expertise to clients, assisting them in maximizing the value of LocalStack services
- Conduct regular check-ins with customers to assess satisfaction, address concerns, and identify opportunities for upselling or cross-selling together with a Customer Success Account Manager as the commercial partner in your accounts
- Troubleshoot and resolve technical issues, working closely with the engineering and support teams to ensure timely and effective solutions
- Act as a customer advocate within the organization, representing customer interests and providing valuable feedback for product improvement
Our take
Developers can face high costs and delays with cloud-based testing (as centralised cloud environments are complex and expensive to maintain), which slows down development. This means that solutions to reduce these challenges are crucial for improving productivity.
LocalStack is solving this issue by providing a virtual environment that lets developers run a complete AWS setup on their laptops, cutting deployment times from 28 minutes to 24 seconds. It supports over 100 AWS services, reducing cloud costs and streamlining testing.
In an exciting move, the company raised substantial funding which will go towards expanding into the US and further developing its platform. With plans to offer new features like chaos engineering, LocalStack is ready to transform cloud development across multiple platforms.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (1 round)
Nov 2024
$25m
SERIES A
Total funding: $25m
Company benefits
- Opportunities for professional development and training
- Dynamic and collaborative work environment
- Flexible work arrangements
Company values
- People first: People come first, as they are at the heart of everything we do. We're on a mission to build a product that developers love, and a workplace where everyone thrives. When people enjoy what they work on, who they work with, and how they work, productivity will follow. This is true for us just as it is for our customers
- One size does not fit all: People first also means realizing that everyone is different, and needs different things to be productive. A person may be held back in one environment, but thrive in another. The same is true for projects and how we work on them. We embrace diverse work styles and empower individuals to be their best taking all their unique strengths and weakness into account
- Through failure we learn: We are a young and growing company venturing into the unknown. Whatever we do right now may not work three months from now. We may introduce processes or tools that we think are a good idea, but turn out not to work. Question the status quo and put forth new ideas, backed by informed arguments. Own it when they fail! If we accept and embrace these failures, we can learn together and ultimately grow closer as a team
- Embracing distributed decision making: We believe in the power of individual ownership and distributed decision making. As a young and dynamic organization we can only scale if we have efficient mechanisms in place that prevent bottlenecks. Distributed decision making is all about trust—which we can achieve by focusing on transparency, accountability, and feedback mechanisms
Company HQ
Lindenhof, Zürich, ZH
Articles
Leadership
Gerta S.
(Co-Founder & COO / Co-CEO)Previously spent 3 years at Tricentis where they worked as a Global Digital Transformation Strategist, Global Diversity Program Lead and Product Manager in AI/ML. Prior to that, they were a Project / Product Manager and Business Process Analyst at runIT Solutions.
Waldemar Hummer
(Co-Founder & CTO / Co-CEO)Previously the Head of Engineering at Zurich Insurance Company and CTO / VP of Engineering at Advanon. Was also a Cloud/AI Tech Lead and Architect at IBM, and Development Team Lead at Atlassian.
Thomas Rausch
(Co-Founder & Head of Engineering)Founder of Cognitive XR where they serve as the Technical Lead. They graduated from the Vienna University of Technology with a PhD in Computer Science and worked as a University Assistant while there.
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