Senior Customer Success Manager, Parloa
$100-125k
+equity
Conversational AI platform
Posted today
Conversational AI platform
201-500 employees
Posted today
$100-125k
+equity
201-500 employees
Company mission
To help companies create outstanding customer conversations with AI because people deserve great customer service.
Role
Who you are
- At least 5 years of professional experience in Customer Success, Consulting, Account Management, or Project Management ideally in an agency and/or in B2B SaaS sector managing relationships with Enterprise customers
- Experience in Conversational AI and/or bot building
- Strong project management skills with passion for meeting milestones and stakeholder communication
- A deep understanding of how to build relationships with a diverse range of stakeholders with the goal to create lasting commercial collaborations
- Strong interest in customer communication of brands and companies, digital voice assistants and other innovations, chatbots, (Conversational) AI; practical experience with AI projects is a plus
- ‘Own it’ mentality – You are able to take ownership of a task from inception to completion
- The willingness to work closely with our EMEA team in a remote setup
What the job involves
- As a Senior Customer Success Manager you will strategically consult our customers throughout their journey with our Conversational AI platform, Parloa: from the first onboarding session to the live usage of the phone bot and beyond
- As part of our Customer Success team, you will own the relationship with our customers and make sure that they are creating value by using Parloa
- You organize the entire journey for our customers with your outstanding project management skills, be the first point of contact for their support requests and align on a shared strategy with them in regular meetings
- Independently take over new customers from your sales colleagues and become their person-in-trust and their first point of contact for strategy and support requests in day-to-day business
- Keep a cool head at all times, including busy delivery phases, and know your internal and external stakeholders so well that together you reach all milestones
- Understand customer needs: You make sure that our customers continuously create value by using Parloa
- Be responsible for moderation of entire implementations to explain Parloa in a live demo and have the right answer for all your audience's questions
- Strive to provide customer value together with the whole Parloa EMEA team. You don’t hesitate to roll up your sleeves and make it happen
Application process
- Recruiter video call → Meet your manager → Challenge Task & Expert interview → Meet the team
Our take
There is an inherent lack of efficiency in many call centres. This not only creates irritation for customers and negative experiences for agents but, as a result, it harms a company’s reputation whilst generating high costs for businesses.
On a mission to put an end to the madness of a call centre, Berlin-based Parloa offers a conversation AI platform that is changing the way businesses communicate with their customers. Using artificial intelligence, Parloa provides unique solutions for companies that makes their specific service smarter.
The company has attracted impressive funding off the back of tripling revenue growth and a 2023 entry into the US market. This will be invested into scaling its operations across the US and EU and will support its product enhancement initiatives.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Apr 2024
$64.9m
SERIES B
Mar 2023
$21.1m
SERIES A
Total funding: $90.2m
Company benefits
- Opportunity to build and scale your career at the intersection between sales and product in a dynamic and growing startup on its journey to become the international leader in SaaS platforms for Conversational AI
- Be part of a dynamic, driven and international team with flat hierarchies and collaborative company culture and set new industry standards in customer communication
- Competitive salary
- Training and development budgets which can be used for conferences, attending development courses to ensure continuous professional growth
- Flexible working hours and possibility to take additional vacation days
- A great company culture with regular team events, games night or other social activities
- And last but not least: a beautiful office with flair in the heart of Berlin with all the conveniences, such as adjustable desks, social area, fresh fruits, cereals and drinks
Company values
- We are customer-obsessed - For us, our customers always come first. Our AI solution is designed to create the highest value for the businesses we work with. At the same time, our team puts a lot of heart and soul into making our customers successful, building close relationships on our joint journey
- We are partner-focused - We think of our partners as part of the Parloa Team. Together with them, we are putting the customer at the center and realizing our vision of creating smooth conversations with the help of AI. We live and breathe partnerships and understand that we’re simply better together!
- We love humans and technology - At Parloa, we love to build relationships and enjoy getting to know the people behind the companies we work with. We are equally excited about the possibilities technology offers to revolutionize how companies talk to their customers – through people and AI, combining the best of both worlds
Company HQ
Prenzlauer Berg, Berlin, Germany
Articles
Leadership
Malte Kosub
(CEO)Previous co-founder and Managing Director for both Future of Voice and Wandnotiz.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 25 more jobs at Parloa