Customer Success Manager, Contentful
Growth
$79-107k
OTE
+ Stock Options + Annual Bonus + Short- and Long-Term Incentives
Content management platform
Be an early applicant
Content management platform
501-1000 employees
Be an early applicant
$79-107k
OTE
+ Stock Options + Annual Bonus + Short- and Long-Term Incentives
501-1000 employees
Company mission
To modernize how content flows by leading the transition from legacy CMS to content infrastructure.
Role
Who you are
- Bachelor’s degree or equivalent practical experience in a related field is highly preferred
- 3+ years in a customer-facing role, ideally in Customer Success or Account Management within SaaS, with a focus on managing accounts at scale
- Proven track record of meeting or exceeding KPIs tied to retention, engagement, or customer satisfaction
- Strong written and verbal communication skills, with the ability to engage effectively through digital channels and asynchronous formats
- Demonstrated ability to collaborate cross-functionally with sales, marketing, support, and product teams
- Comfortable discussing Contentful’s API-first model, structured content, and how headless architecture fits within modern digital stacks
- Ability to leverage data tools (e.g., Gainsight, Salesforce, Tableau, Zendesk) to drive automated engagement, track account health, and trigger proactive lifecycle plays
- Organized and detail-oriented, with a commitment to process adherence, maintaining clean records, and contributing to system improvements
- Technically curious and capable of explaining complex concepts in a way that resonates with both technical and non-technical stakeholders
- A customer-first mindset, with a passion for helping users realize value through scalable, thoughtful engagement and digital success programming
What the job involves
- As a Customer Success Manager, you will work directly with Contentful customers to ensure they maximize value from our platform and deliver a stellar experience by driving customer programs, at scale
- You will help our customers achieve both their technical and business goals while driving retention and growth for Contentful and partner closely with internal teams to amplify the voices of the customers
- This is a high-velocity role, working with many different customers at all different parts of their journey
- Your goal is to ensure positive customer experiences and hit customer retention benchmarks
- Monitor and guide new customers to ensure value expectations are aligned and achieved from the beginning
- Managing 120-200 customers at scale in the commercial segment
- Execute customer programs, partnering with our product, sales, and marketing teams
- Leverage tech tools to be able to manage your day-to-day, with a high level of throughput and organization, continually optimizing the workflows for maximum effectiveness
- Drive product adoption, customer satisfaction, and overall influence on customer health scores
- Monitor customer usage and health scores to proactively mitigate risks within a large book of business and nurture accounts ripe for expansion
- Partner with the Renewal team early and often to maintain a high rate of customer retention
- Translate customer insights into actionable feedback for our product and go-to-market teams and follows up on progress and collaboration with PMs
- Prepare to travel ~20% annually for customer onsite meetings
Application process
- The application deadline is 11/23/25
Our take
Creating, distributing and managing digital content can be complex, time-consuming and difficult, especially at scale. Contentful solves this problem by centralizing all content management into one API-based system.
Since founding in 2013, Contentful has grown to become one of the largest companies of its kind. It now serves thousands of customers, many of which are enterprises such as Danone and Bang & Olufsen. Importantly, the company has continued to improve its offering, for example by partnering with eSSENTIAL Accessibility to offer a way for users to achieve ADA compliance.
In recent years, Contentful has grown its executive team, attracting top talent from companies like Zendesk and Atlassian which has helped to accelerate its ambitious growth strategy. It has also expanded its relationship with AWS, launching the Contentful Composable Content Platform in AWS Marketplace, a key move that will help to broaden its reach and ensure it remains a key player in the competitive CMS market.
Freddie
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jul 2021
$175m
SERIES F
Jun 2020
$80m
SERIES E
Total funding: $336.7m
Company benefits
- Full-time employees receive Stock Options for the opportunity to share in the success of our company
- Generous amount of paid time off, including vacation days, education days, and volunteer days
- Use your personal education budget to improve your skills and grow in your career
- Enjoy a full range of virtual events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties
- Use your physical fitness budget to get away from your desk and support your physical wellness
- A monthly phone/internet stipend and phone upgrade reimbursement after 2 years
- Plus, Contentful socks! And other amazing swag as part of company events. Oh yeah!
- Access to our Employee Assistance Program (EAP) for information, support, discussion, and counseling for life’s challenges
- Comprehensive health/dental/vision care package covering 100% of monthly premiums for employees
- 16 weeks of paid parental leave to care for and focus on your growing family
- New hire office equipment stipend. Get the gear you need to work at your best
Company values
- Be humble - We are not centered on ourselves, but focus on the needs and contributions of others around them
- Embody a growth mindset - We believe in our collective potential to develop and evolve through dedication and continuous learning
- Start with the customer and work backwards - The first question we ask is “What customer need does this solve?” and treats each customer with empathy
- Strive together - Creating anything of significance without collaboration is challenging, so we work hard together to make an impact
Company HQ
Denver, Colorado, United States
Articles
Leadership
Paolo Negri
(CTO)Previously worked as Senior Developer at AutoScout24, and Senior Developer Team Lead at Wooga.
Sascha Konietzke
(CSO & Board Member)Previously worked as EMEA Manager at Hewlett-Packard, and founded a range of companies including angel investment firm Ko9.
Salary benchmarks
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