Regional Operations Director, Pair Team
Field
$130-145k
+ Equity
More information about location
Platform automating clinical operations
Be an early applicant
Platform automating clinical operations
21-100 employees
Be an early applicant
$130-145k
+ Equity
More information about location
21-100 employees
Company mission
To simplify healthcare for everyone.
Role
Who you are
- 5–7+ years years of experience leading operations or regional teams in a high-growth, service-delivery environment; healthcare or Medicaid program experience is a strong plus
- Experience leading large, distributed field or clinical teams
- Proven success managing regional or multi-site operational and financial performance
- Strong understanding of Medicaid populations, plan operations, or value-based care models preferred
- Data-driven operator with experience using dashboards, metrics, and forecasting to guide decision-making
- Excellent communication, problem-solving, and cross-functional collaboration skills
- Comfort working in a fast-paced, evolving environment with changing program requirement
What the job involves
- The Regional Operations Director - Field oversees the full operational performance of your assigned region
- You will manage a large, distributed field team delivering Enhanced Care Management and community-based care, ensuring your region meets its financial targets, visit expectations, quality standards, and plan-driven requirements
- This role requires a strong operator who can balance strategic thinking with hands-on execution
- You will identify performance gaps early, use data to guide decisions, and work cross-functionally with Product, Central Operations, Quality/Compliance, Finance, and Recruiting to remove barriers and support scale
- You will serve as the operational point of accountability for your region and ensure consistent, reliable, high-quality field execution
- This role reports into the SVP of Operations
- Internally this role is referred to as Regional General Manager
- Lead and develop a high-performing field team (LCMs, RNs, BHCMs), ensuring clear expectations, consistent accountability, and strong performance management
- Manage operational and financial performance for your region, including OpEx oversight, productivity, workforce planning, and cost-to-serve targets
- Monitor enrollment, caseload distribution, visit volumes, documentation quality, and program adherence to ensure reliable, high-quality execution
- Build and maintain regional operating rhythms, dashboards, SOPs, and performance routines that support scale and consistency across the field
- Partner closely with Product, Central Operations, Quality/Compliance, Finance, and Recruiting teams to remove operational barriers, improve workflows, and support regional growth
- Operationalize health plan requirements and ensure alignment with internal processes, documentation standards, and program expectations
- Prepare and share data-driven insights on performance, resourcing, and risks; escalate issues early and drive solutions collaboratively
- Support hiring, onboarding, and talent development across your region in partnership with Recruiting and People Ops
- Maintain full compliance with ECM, health plan, and internal quality requirement
Our take
Pair Team is a healthcare technology company providing an end-to-end encryption platform that automates clinical operations. The platform is designed to help healthcare providers and organizations streamline their workflows while increasing efficiency and reducing errors.
Built on top of secure, encrypted messaging technology, Pair Team's platform enables healthcare providers to share patient data, medical records, and other sensitive information safely and securely. Another benefit of the platform is its ability to integrate with existing healthcare systems and technologies, allowing healthcare providers to seamlessly incorporate the platform into their existing workflows, without the need for significant changes to their infrastructure.
The company's innovative approach to healthcare technology has attracted the backing of more than 60 healthcare leaders and has witnessed growing success among healthcare providers. Going forward, Pair Team is focused on accelerating its expansion across California and scaling its current team.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Oct 2023
$9m
SERIES A
Dec 2021
$7.3m
EARLY VC
Total funding: $19.2m
Company benefits
- Fully remote team
- 401k
- Health Insurance
- Unlimited PTO
Company HQ
SoMa, San Francisco, CA
Leadership
Neil Batlivala
(CEO)Previously founded the consulting company, Noxon. Also worked as an Advisor at Spect, and as a Software Engineer at Forward.
Cassie Choi
(COO)Currently a member of the Clinician Innovators Roundtable of Health Equity at the White House. Previously worked as a Director of Operations at Circle Medical and in Product and Clinical Operations at Forward.
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