Implementation Manager, ServiceNow
Moveworks
$116.4-192.1k
+ Equity when applicable + Variable/incentive compensation
Cloud-based digital workflows for enterprises
Job no longer available
Cloud-based digital workflows for enterprises
1001+ employees
Job no longer available
$116.4-192.1k
+ Equity when applicable + Variable/incentive compensation
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
- 4+ years progressive experience leading software implementations (SaaS preferred) with enterprise customers; or equivalent education/experience
- Project management experience including scope control, budgeting, estimating, and resource management
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- Ability to creatively propose technical solutions to challenging problems and communicate technical concepts clearly and efficiently
- Process-focused with strong problem-solving ability—always searching for a smarter, better way to achieve a goal
- Experience building strong internal and external relationships, including with senior-level executives
- Creativity with comfort running projects independently
- Experience driving complex issues through analysis and resolution
- Experience working collaboratively across cross-functional team
- Diplomatic, tactful, and poised under pressure
- Bachelor's degree
- Ability to travel up to 25% of the time
What the job involves
- The Implementation Manager oversees the on-time, on-budget delivery of the Moveworks platform to meet the customer's desired results
- This requires completing projects following leading practice methodology, working in collaboration with the customer project team and any involved partner, ensuring governance is followed to gain stakeholder support, including risk and issue mitigation
- The Implementation Manager is responsible for assembling and leading project resources, ensuring they understand planned tasks, tracking progress, and managing deviations through appropriate measures
- Lead customers through the initial implementation of Moveworks as well as new product offerings, often in collaboration with a services partner
- Manage the engagement governance, timeline, scope, risk, change management, resourcing, and reporting
- Help customers identify, map, build, and launch agentic workflows that drive business value
- Provide change management best practices to ensure successful adoption and organizational readiness
- Work with Sales, partners, and customers to understand the customer and the engagement, including challenges, issues, and value being delivered
- Understand customer goals and align deliverables accordingly
- Be the single point of contact to encourage collaboration and customer agreement on proposed solutions
- Mentor team members and partners to achieve engagement deliverables and promote the customer's desired results
- Identify gaps between actuals and plan of record, proposing solutions and driving resolutions
- Partner with the Product organization as a champion for customers, sharing insights from the field in product design and development cycles
- Partner with Customer Success Managers to ensure a seamless transition to post-launch engagement and support
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Founder & Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
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