Tech Services Engineer, Kaluza
£59-65k
+ Discretionary Bonus Scheme
More information about location
1+ day a week in office
Intelligent software platform powering the future of energy
Be an early applicant
Intelligent software platform powering the future of energy
501-1000 employees
Be an early applicant
£59-65k
+ Discretionary Bonus Scheme
More information about location
1+ day a week in office
501-1000 employees
Company mission
To help decarbonise the world.
Role
Who you are
- Experienced Specialist: Proven experience in a 2nd or 3rd line technical support role within a fast-paced, modern tech environment
- Platform Expert: Deep proficiency in macOS administration, Google Workspace management, and Okta (or similar IAM platforms)
- Communication Guru: Exceptional verbal and written communication skills, with the ability to translate technical concepts for a non-technical audience
- Problem Solver: A creative approach to troubleshooting, with a focus on "solving the real problem" rather than just the immediate symptom
- Adaptable & Driven: Comfortable navigating ambiguity and shifting priorities while maintaining a high level of technical accuracy and customer empathy
- We understand some people may not apply for jobs unless they tick every box. But if you're excited about joining us and think you have some of what we're looking for, even if you're not 100% sure, we'd still love to hear from you
Desirable
- Advanced Atlassian Skills: Experience building custom workflows and managing complex permissions within Jira Service Management
- AI Governance Interest: A passion for emerging AI technologies and an understanding of how to implement them safely in a corporate environment
- Automation Mindset: Experience using scripts or API integrations to automate repetitive IT tasks
What the job involves
- Team: Tech Services
- Reporting To: Senior Tech Services Manager
- Technical Escalation & Support: Provide first-class customer service to Kaluza’s internal teams, acting as a key escalation point for complex technical requests and hardware diagnostics
- Platform Administration: Own the administration and health of core productivity tools, including Google Workspace, Slack, and the Atlassian suite (Jira/Confluence)
- Identity & Access Management: Manage identity and SSO workflows through Okta, ensuring secure and seamless access for our global workforce
- Fleet Management: Oversee the configuration and deployment of our predominantly macOS hardware fleet, maintaining high standards for device security and performance
- Process Engineering: Proactively identify opportunities to improve Tech Services workflows, creating and maintaining high-quality documentation for internal processes and user self-service
- Infrastructure & Events: Support the technical requirements of office-based events and town halls, including AV management and local networking (TCP/IP, DNS, VPN
- AI Innovation: Contribute to the safe adoption of AI tools across the business, helping colleagues leverage new technologies effectively and securely
Application process
- Closing date for applications: Monday 20th April
Salary benchmarks
Our take
The energy landscape is one of the most dynamic and fast-evolving sectors in the world. More and more energy retailers are looking to move further toward digitisation and reap the benefits of modern technology in an increasingly connected world. But many are struggling with the transition, held back by legacy operating systems which slow them down, drain resources, and hamper innovation.
This is where Kaluza comes in. An ecosystem of platforms whose services range from energy billing to smart electric vehicle charging, Its real-time cloud platforms transform supplier operations, reducing the cost to serve and boosting customer engagement. Essentially, its platform is aimed at helping businesses streamline their operations, saving them time, effort, and money which can be better invested elsewhere.
Kaluza is riding the momentum of a growing desire for sustainable business and services. Its program relating to electric car charging, for example, will be able to capitalise on huge new demand in that sector - over 100,000 electric cars are already on the roads in the UK, and Bloomberg New Energy Finance has predicted that electric cars will account for over 50% of new global car sales by 2040. As the globe moves further towards sustainable use of energy in the coming years, Kaluza could be very well positioned to capitalise.
Freddie
Company Specialist at Welcome to the Jungle
Insights
33% employee growth in 12 months
Company
Funding (1 round)
Jun 2024
$100m
LATE VC
Total funding: $100m
Company benefits
- Progressive leave policies - including leave dedicated to the moments that matter to you the most
- Annual discretionary bonus
- Dedicated personal learning and home office budgets
- Flexible working — we trust you to work in a way that suits your lifestyle
- 26 days holiday
- Kaluza Share Scheme
Company HQ
Kensington, London, UK
Articles
Leadership
Melissa Gander
(CEO)Initially joined Kaluza as COO before becoming CEO in 2024. Previously worked at OVO Energy in a number of roles, including Managing Director of Smart Metering and Group COO. Prior to that, they worked at INEXUS as a Process and Performance Analyst and a Customer Manager.
People progressing
Joined as Senior Technical Product Manager in 2017, promoted after 2 years to Head of Product, promoted again in 2024 to their current position as Director of Product.
Joined Kaluza in 2020 as a Software Engineer, and in less than 2 years was promoted to Software Engineering Manager and again promoted in 2023 to Senior Software Engineer.
Diversity, Equity & Inclusion at Kaluza
- We are developing an dedicated Early Talent programme with a focus on underrepresented groups, offering different training opportunities within the business
- Our applicant tracking system, Greenhouse, also anonymously tracks the diversity of each candidate pipeline, so we can proactively take action when a pipeline needs to be more diverse
- We invest in tools, like Textio, and focused diversity job boards to help us reduce bias in our job postings and recruitment activity
- Commitment in improving diversity across our Tech Teams and working with companies to improve the tech ecosystem as a whole, specifically have committed to 25% Women in Tech by 2025
- We've signed up to numerous charters, like the Tech Talent Charter, Race at Work Charter and Trans in the City, to show our continuing commitment to improving I&D within Kaluza and the wider community
- Within Kaluza we have belonging communities set up, to offer support and forums for everybody
- We run monthly Inclusive Hiring Skills & Bias training that are open to all Kaluza employees
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