IT Analyst, HeliosX

£33-43k

+ Equity

macOS

Windows

GSuite

Junior and Mid level

London

1+ day a week in office

Profitable HealthTech, multiple sites delivering medicine and skincare to users in US + UK

Job no longer available

Profitable HealthTech, multiple sites delivering medicine and skincare to users in US + UK

201-500 employees

HealthcareB2CPersonal healthMencareD2CBeautyWellbeingeCommerceMedTechProduct

Job no longer available

£33-43k

+ Equity

macOS

Windows

GSuite

Junior and Mid level

London

1+ day a week in office

201-500 employees

HealthcareB2CPersonal healthMencareD2CBeautyWellbeingeCommerceMedTechProduct

Company mission

Creating a more confident world, where everyone can take control of their health to lead happier and healthier lives.

Job

Company

Role

Who you are

Previous experience in IT support or a similar helpdesk role
Familiarity with Windows, MacOS, and G Suite administration
Strong problem-solving and troubleshooting abilities
Excellent organizational and communication skills
Ability to manage time effectively in a fast-paced environment
Customer-focused approach with a commitment to providing excellent service
A proactive mindset and eagerness to take ownership of tasks
Adaptable and capable of learning new tools and technologies quickly
Willingness to collaborate with teams across different time zone

What the job involves

HeliosX is seeking a proactive and resourceful IT Analyst to join our growing IT team
In this role, you will provide essential IT support to staff across the UK, ensuring smooth operations of our systems, tools, and equipment
This position offers a unique opportunity to contribute to the team’s success in a hybrid work environment, solving day-to-day challenges while supporting strategic IT initiatives
Managing IT support tickets to resolve issues like account lockouts, permissions, and hardware/software troubleshooting
Ensuring timely issuance, replacement, and return of IT equipment
Supporting office IT systems, including setup and maintenance of devices and peripherals
Collaborating with the IT Manager on system upgrades, migrations, and other IT projects
Building relationships with third-party vendors to ensure efficient service delivery
Assisting with access management, including setting up new users and permissions
Occasionally providing on-site support at the distribution center in the Midlands, if required

Salary benchmarks

Our take

Generally speaking, the healthcare sector is slow to adopt new technologies. HeliosX bucks the trend, having been founded in 2013 to provide quicker, convenient access to medications through the use of cutting-edge tech.

HeliosX aims to improve the quality, accessibility and affordability of healthcare across the UK, US and Europe. With millions of customers worldwide, it operates across the medical, dermatology, and nutritional supplement sectors through its top-selling brands and products - Dermatica (personalised skincare brand), MedExpress (telepharmacy), Levity (prescription weight loss), ZipHealth (online medical consultations & pharmacy) and their men's health brand, RocketRx.

HeliosX has seen its global revenue rocket from £60m to £180m between 2023 and 2024. This growth is impressive for a company that's had no external funding, and it aims to accelerate its expansion in 2025 by moving into new territories.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Strong hiring activity

Few candidates hear
back within 2 weeks

62% female employees

34% employee growth in 12 months

Glassdoor (4.4)

Trustpilot (4.4)

Company

Employee endorsements

Team energy

"Empathic and energetic team is what makes you feel good when you go to work Monday morning. Imagine how important it is if you work remotely! And I..."

Browse all endorsements

Company benefits

Monthly Socials
Health Insurance
Gym discount
Flexible working
£1,000 Annual Learning and Development budget
Audible Subscription
Pension Contribution
25 days holiday + UK Bank holidays
Free HeliosX Products

Company values

Build Team Excellence
Putting Customers First
Today Not Tomorrow
Thinking Differently
Act Like an Owner
Keep it Simple
Do More With Less
Communicate Candidly

Company HQ

London, UK

Articles

The Hard Truth About Online Skincare Prescription Services

Leadership

Dwayne D'Souza

(Founder & Chairman of the Board)

After graduating from the University of Cambridge and gaining experience as a Software Engineer and later in Algorithmic Trading, Dwayne founded HeliosX in 2013.

Stuart Peak

(CEO)

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