Custom Solutions QA Analyst, IntelePeer
$70-85k
+ Stock Options
More information about location
AI-powered communications automation
Job no longer available
AI-powered communications automation
201-500 employees
Job no longer available
$70-85k
+ Stock Options
More information about location
201-500 employees
Company mission
To enable businesses to deliver truly delightful experiences.
Role
Who you are
- 1+ years of experience in quality assurance, preferably with customer-facing applications
- Proficient in oral and written Spanish communication, including the ability to read a Spanish script and or listen to Spanish audio and detect incorrect grammar, punctuation and meaning and respond in Spanish
- Experience with manual and automated testing tools for voice and chatbot interactions
- Excellent verbal and written English communication skills, including the ability to communicate effectively with peers, management and customers regardless of their background, experience, and ability to comprehend complex technical content
- Highly motivated with a strong sense of personal accountability
- Experience writing SQL queries and NoSQL searches
- Strong troubleshooting and problem-solving skills
- Ability to provide thoughtful and insightful feedback from user experience, even if product/project meets the written requirement; ability to see and judge the product/project from the user perspective
- Excellent time management and prioritization skills for a fast-paced environment with many simultaneous projects in flight
- Experience with API tools such as PostMan, SoapUI, etc
- Experience with Load testing tools such as JMeter, LoadRunner, etc
- Experience with Speech Recognition, Text to Speech, Natural Language Processing, Conversational Speech and Generative AI a plus
- Experience working with a scripting language such as Python, PHP, etc
- Bachelor’s Degree in related field
What the job involves
- The Custom Solutions QA Analyst is responsible for creating and executing the test plans, test procedures, and test cases used to certify custom solutions built with our infrastructure
- Test areas include feature/functional, load, performance, and regression
- The Custom Solutions QA Analyst works closely with Custom Development and Project Management staff as a part of our Managed Solutions group and is involved in every phase of the Software Development Life Cycle
- Design, develop, and execute comprehensive test plans and test cases for IVR chatbots, conversational AI systems, and customer implementation workflows
- Contribute to the continuous improvement of testing processes, tools, and methodologies to enhance efficiency and coverage
- Provide feedback on system design and usability based on testing insights to improve customer satisfaction
- Participate in Bug Triage and Product Overviews
- Learn and Write Test cases in Automation Tool
- Execute tests via Automation Tool during Regression Cycle
- Perform Functional and Regression testing during Sprints
- Suggest Improvements to QA Process and Procedures
- Learn and implement new ideas in AI for QA Department
Our take
For businesses, AI automations has the potential to make processes more efficient and hence drive higher revenue. IntelePeer knows this and delivers AI agents to manage customer communications so that its clients can reduce costs, improve the customer experience and enhance ROI.
Capable of automating an impressive 90% of customer interactions, this comprehensive coverage is what allows IntelePeer to stand out. Its solutions are powered by generative AI and are suitable across many sectors such as healthcare, finance and retail.
Recently, IntelePeer secured a huge growth investment co-led by Savant Growth LLC and VantagePoint Capital Partners. These funds will be used to support further expansion after already growing its business 100% year-over-year.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 9 rounds)
Jul 2024
$70m
LATE VC
May 2021
$110m
CONVERTIBLE
Total funding: $252.1m
Company benefits
- 401(k): Use your retirement savings to plan for the future
- Stock options: Invest as an owner in the company you work for
- Unlimited vacation: Take time off for a break, vacation, or travel
- Healthcare: Enjoy medical, dental, and vision, plus gym reimbursement
- Catered meals: Dine-in on company meals and a snack-packed kitchen
Company HQ
Dania Beach, FL
Leadership
Frank Fawzi
(CEO, not founder)Former CTO (Software/Integration Group) at ADC. Was also President and CEO at CommTech Corporation and a Consultant at AT&T.
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