Sales Business Retention Representative, Wolters Kluwer

Trainer

$76.3-105.7k

Salary applicable for candidates based in CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA + Commission

Junior and Mid level

Remote in US

More information about location

Information services and software solutions

Job no longer available

Information services and software solutions

1001+ employees

B2BEnterpriseLegalBusiness IntelligenceFinancial ServicesAutomation

Job no longer available

$76.3-105.7k

Salary applicable for candidates based in CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA + Commission

Junior and Mid level

Remote in US

More information about location

1001+ employees

B2BEnterpriseLegalBusiness IntelligenceFinancial ServicesAutomation

Company mission

To empower our professional customers with the information, software solutions, and services they need to make critical decisions, achieve successful outcomes, and save time.

Job

Company

Role

Who you are

Enhanced Communication: Improved skills in engaging with customers
Advanced Customer Service: Expanded abilities to provide product and service support
Data Analysis: Proficiency in analyzing customer interaction data
Conflict Resolution: Capability to resolve moderate customer conflicts
Strategic Thinking: Skill in developing and executing customer retention strategies
Team Coordination: Ability to work closely with cross-functional teams
Analytical Mindset: Enhanced skills in identifying trends and patterns
CRM Proficiency: Moderate expertise in customer relationship management tools
Degree in Business, Marketing or related discipline preferred; or equivalent experience
1+ years of training, and/or sales support or customer success experience, including:
Generating, analyzing, and presenting customer usage reports
Demonstrating proven track record of effective sales and customer support
Communicating clearly and professionally in person, writing, and by phone
Proficiency training/hosting web-based meetings using Microsoft Teams, WebEx, or similar

What the job involves

As a Sales Business Retention Representative, you will deep dive into customer needs while retaining and re-engaging customers
Your growing understanding of our products and services will enhance customer satisfaction, and you will have increased authority to negotiate service terms
Train customers on Wolters Kluwer software related to nursing education
Engage with existing customers to understand their needs and concerns
Provide moderate product and service support to solve customer issues
Develop retention strategies based on customer feedback
Re-engage lapsed customers by leveraging targeted communication strategies
Conduct regular follow-ups to ensure customer contentment
Contribute to the development of customer retention programs
Generate detailed reports on customer interactions and retention metrics
Support sales efforts through detailed data analysis and trend identification
Coordinate with marketing to align on retention campaigns
Assist in the creation of personalized customer retention plans

Our take

For over 185 years, Wolters Kluwer has been innovating the way professionals and businesses work. The company has expanded to offer a substantial range of services across the Health, Tax & Accounting, Finance, Compliance, and Legal sectors.

While operating across so many sectors comes with an extensive range of competition, Wolters Kluwer serves customers in over 180 countries, which has been managed, in part, due to its 70+ acquisitions. For example, the company has recently acquired leading artificial intelligence technology company Della AI, which will become part of its legal software unit, to further advance its natural language processing capabilities.

The company is currently focused on its 2022-2024 strategy, which is a three-year value elevation strategy aimed at accelerating expert solutions, expanding its reach, and evolving its core capabilities. After delivering on its 2019-2021 strategy (resulting in €4.8 billion in revenues in 2021 alone) Wolters Kluwer is well set to remain on its long-standing path of growth and success.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

Glassdoor (3.7)

Company

Company benefits

Hybrid/Flexible Work Environment

Company values

Focus on Customer Success - Customers are at the center of everything we do
Make it Better - We're Committed to Continuous Improvement
Aim High and Deliver - We're responsible for delivering the right results
Work as a Team - We're stronger together

Company HQ

Alphen aan den Rijn, Netherlands

Articles

Independent Research Firm Recognizes Wolters Kluwer Enablon as a Leader in EHS Software

Wolters Kluwer Recognized as a Leader in 2022 Gartner® Magic Quadrant™ for Financial Planning Software

Wolters Kluwer Acquires Artificial Intelligence Technology Provider Della AI

Wolters Kluwer Beneficial Ownership Platform Wins 2024 FinTech Breakthrough Award

WOLTF - Wolters Kluwer launches new AI-enhanced contract management functionality for Legisway

Leadership

Nancy McKinstry

(CEO & Chairman of the Executive Board, not founder)

Held various roles at the company before being named CEO in 2003. Current Member of the Board of Directors at various companies including Accenture, Abbot, Russel Reynolds Associates, and Columbia Business School.

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