Product Operations Specialist, Parafin
Servicing
$85-100k
+ Equity
Work from home flexibility
Embedded financial services for SMBs
Job no longer available
Embedded financial services for SMBs
101-200 employees
Job no longer available
$85-100k
+ Equity
Work from home flexibility
101-200 employees
Company mission
To democratise access to growth capital.
Role
Who you are
- Detail-oriented operator
- Have a strong intuition and an eye for catching abnormalities, errors or fraud in fast-paced environments
- Strong understanding of payments
- Excellent communication skills
- Thrive in an entrepreneurial environment
- Experience with servicing and/or recovery operations
Desirable
- Experience working in a fintech startup
- Experience building processes from the ground up
- Experience writing policy documents and documenting Standard Operating Procedures
- Fluency in (or desire to learn) data analysis skills and tools, such as SQL / R / Python
What the job involves
- This role will be a critical operator of the company by providing a positive payment experience for the small businesses we support
- You will be responsible for running and building best-in-class processes for servicing and recovery, and work directly with leaders in the company to solve problems for hundreds of thousands of merchants
- Reach out and communicate effectively with small business owners to resolve repayment issues to maximize funds recovered
- Investigate and resolve issues in the areas of processing payments, preventing fraud, creating alternative payment plans, error handling, and other related tasks
- Provide quality service to small business owners via email and phone
- De-escalate scenarios and present resolutions for tough-to-navigate situations
- Identify and track payment issues to ensure transparency and increase recovery over time
- Provide necessary documentation, details, and evidence in a timely manner to ensure all payment issues are addressed
- Build processes and documentation for scale
- Work directly with management and product ops managers for ongoing improvements from merchant level all the way to systems, process, or product level
- Review current processes and provide feedback on how to improve the servicing function
- Support other processes and tasks as needed
Our take
Parafin is a fintech platform helping SMBs access growth capital. It targets platforms where SMBs sell and transact and offers an embedded finance solution with which these platforms can offer loans ranging from $500 to $10M. Parafin provides the capital for these loans and assumes the risk, allowing platforms to offer competitively attractive incentives to help them draw in a larger proportion of the growing SMB market.
Parafin’s focus on SMB growth funding is canny. Most worldwide businesses fall into the SMB category, but funding access for these businesses shrunk dramatically post-pandemic when traditional banks became more conservative with their loan approvals. This exacerbates SMB cash-flow issues, which reportedly already account for more than four in five SMB failures.
This means Parafin is helping platforms fill a growing and crucial market niche. With leadership from former Robinhood employees, confident funding from major players including the founders of Robinhood, DoorDash, and Plaid, and partnerships with Amazon, Parafin looks poised to net a substantial and lucrative market.
Steph
Company Specialist at Welcome to the Jungle
Insights
77% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Dec 2024
$100m
LATE VC
Aug 2022
$60m
SERIES B
Total funding: $190m
Company benefits
- Health, dental, & vision
- 401k plan
- Parental leave
- Unlimited PTO
- Commuter benefits
- Free in-office lunches
- Mental health & well-being
- Special recognition
Company HQ
SoMa, San Francisco, CA
Leadership
Sahill Poddar
(Co-Founder & CEO)Completed a PhD in Particle Physics at CERN, before working as a Data Scientist with LiquidM and Facebook, then finally heading up Machine Learning Engineering at Robinhood.
Ralph Furmaniak
(Co-Founder)Completed a PhD in Analytic Number Theory at Stanford, before working as a Robinhood Data Scientist, and then as Chief Scientist at Numerai.
Vineet Goel
(Co-Founder & CPO)Worked as a Carnegie Mellon Teaching Assistant, before moving into a Software Engineer role at Quantifind, and then heading up Risk and Fraud Engineering at Robinhood.
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