Head of Support, Mintlify
$185-225k
+ Equity and bonus
Documentation platform
Be an early applicant
Documentation platform
1-20 employees
Be an early applicant
$185-225k
+ Equity and bonus
1-20 employees
Company mission
To empower millions of developers worldwide.
Role
Who you are
- 4-10 years experience in customer success, 2+ of which are in technical customer support roles, ideally as Head of Support
- Have a technical mindset: can understand API issues, speak like a developer, and debug problems without engineering help
- Previously built out and scaled 24/7 support systems with sub-minute SLAs at a company with a high bar for customer support
- Experience managing distributed teams or contractor networks
- Obsessive about customer outcomes, speed and quality, systems thinker; uncompromisingly high standards
What the job involves
- You'll be turning Mintlify support into a genuine differentiator that accelerates our customers’ success, drives word of mouth, and signals operational excellence as a part of brand identity
- Leading the existing team and build out a global customer support function with 24/7 coverage and sub-minute response times
- Using differentiated quality of support as a way to drive referrals and expansion
- Ensuring quality of support remains incredibly high even as volume expands, reducing engineering bandwidth spent on escalations
Our take
Software documentation has long been a challenge for developers, requiring significant time and effort to create and maintain. As companies like Stripe and Twilio set higher standards, the pressure on teams to produce clear, interactive documentation has increased, leaving many struggling to keep up with expectations.
Mintlify addresses this problem by offering a suite of documentation-authoring tools that simplify the creation process. The platform enables auto-generation of documents from codebases, features built-in templates, and incorporates AI-powered chatbots for enhanced user interaction.
With a growing customer base that includes prominent brands like Anthropic and Fidelity and the recent closure of a successful funding round, Mintlify is poised for continued success. The company aims to further innovate its platform by personalizing content and enhancing AI capabilities, positioning itself to meet the evolving needs of software documentation and support in the tech industry.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Sep 2024
$18.5m
SERIES A
May 2022
$2.8m
SEED
Total funding: $21.5m
Company benefits
- Flexible work culture
- 20 days paid time off every year
- Health, dental, vision
- 401k or RRSP
- Free lunch and dinners
- $700/year work setup stipend
- $200/month wellness stipend
- Annual team offsite
- Unlimited free mints
Company HQ
SoMa, San Francisco, CA
Leadership
Hahnbee Lee
(Co-Founder)Previously co-founded pe•ple (acquired by BetterMode). Experienced Software Engineer, having worked at Duolingo, Cornell Design & Tech Initiative, Cornell Rocketry Team, Tribe Community Platform, Vera.Zone, GoodStuff and Leidos.
Han Wang
(Co-Founder)Previously co-founded pe•ple (acquired by BetterMode) and Foodful. Also an experienced Software Engineer having previously worked at Bettermode and Facebook.
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