Customer Success Manager, Quartzy

$70-84k

All regular full-time employees are also eligible for the corporate bonus program, excluding sales who are eligible for performance based variable sales incentives

Salesforce

Outreach

Junior and Mid level

Remote from US

Laboratory management platform

Job no longer available

Laboratory management platform

21-100 employees

B2BMarketplaceSaaSCloud ComputingProcurement

Job no longer available

$70-84k

All regular full-time employees are also eligible for the corporate bonus program, excluding sales who are eligible for performance based variable sales incentives

Salesforce

Outreach

Junior and Mid level

Remote from US

21-100 employees

B2BMarketplaceSaaSCloud ComputingProcurement

Company mission

To help life scientists and lab managers handle, order and optimize their resources day by day.

Job

Company

Role

Who you are

You are self-motivated, curious, and are well-versed in working with a variety of personas
You understand the sales mindset but are also highly process driven
You’re an exceptional communicator who can remove barriers to customer retention while collaborating with other teams/departments to deliver high value customer experiences during the renewal process
You enjoy demonstrating new capabilities or features users may be interested in, and identifying areas where roadblocks can be eliminated that are in the way of achieving a customer's goals
You are a proven technical and analytical person looking for your next challenge
2+ years sales, or account management experience (SaaS preferred)
Strong multi-tasking and organizational skills
Fantastic written and verbal communication
Eager to learn and grow
Bachelor's degree or considerable and relevant work experience
A tech savvy person who is experienced working with a variety of different technology (we use Salesforce, Outreach, and other sales automation/enablement tools)
Interest (or a background) in life sciences is preferred

What the job involves

Quartzy is seeking a Customer Success Manager to lead and manage our renewals process for mid-market accounts
In this role, you’ll build relationships with current Quartzy users in order to grow adoption of the platform and retain their business with Quartzy
You will own, drive and lead the renewals process for mid-market accounts
Collaborate with the Sales/Success Management team to drive the renewal process for Enterprise customers to preserve and enhance customer contracts and relationships
Establish and maintain standard operating procedures for mid-market account subscription renewals
Proactively engage with customers and internal teams to coordinate upcoming subscription renewals
Maintain and report an accurate rolling 90-day forecast of renewals
Negotiate and execute renewal contracts that align to customer goals
Work closely with Sales/Success team to drive incredible renewal rates and minimize churn
Understand customer experience/context and provide product suggestions and training to best serve their goals
Participate in or lead annual/quarterly account reviews, and lead Renewals Meetings as needed
Discover and identify upsell/cross sell opportunities upon contract renewal to maximize customer growth
Report customer product feedback to Product and Engineering teams

Our take

As life scientists revolutionize the world, innovation is accelerating at a rapid speed. It's no surprise the tools used to manage laboratory research can't keep up, with many work tools actually holding researchers back, wasting valuable time and money.

Quartzy is a cloud-based laboratory management platform that is helping research teams and laboratory managers better organize their inventory, ordering, and communication workflow. The platform's software combines laboratory resource management and eCommerce to create a unique value in its market, allowing researchers the time they need in order to focus on their next discoveries.

Recognized as the world's #1 laboratory management platform, Quartzy now serves over 28,000 customers, from startups to leading academic laboratories. Along with the support of multiple investors, Quartzy is focused on building a product and company that can keep up with the ever-evolving pace of scientific discoveries and help make an impact in the world.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

-1% employee growth in 12 months

Glassdoor (4.5)

Company

Funding (last 2 of 4 rounds)

Dec 2019

$5m

EARLY VC

Jan 2016

$17m

SERIES B

Total funding: $27.2m

Company benefits

Health, dental, and vision insurance
Flexible health savings accounts, life, long-term and AD&D insurance
100% remote team
Generous time off
Choose your own work setup along with a Spotify subscription and headphones

Company HQ

Eden Shores, Hayward, CA

Leadership

Jayant Kulkarni

(Co-Founder & CEO)

Graduated from Cornell University with a Ph.D. in Control Systems.

Adam R.

(Co-Founder & CPO)

Previously a Resident Physician at the Barnes-Jewish Hospital.

Share this job

View 4 more jobs at Quartzy