Senior Product Manager, Highspot

• Our ideal candidate is someone who enjoys understanding a broad set of customer requirements, digging into technical constraints, and using their expertise to deliver an elegantly simple customer experience
• This person will benefit from being a skilled communicator, who can drive enterprise-level customer conversations, collaborate effectively with other disciplines, and land proposals with stakeholders
• This is a senior-level position. You have been building software products for some time and have 5+ years of experience shipping products as a PM in an agile / scrum /kanban environment
• You have experience working on complex user scenarios, with multiple personas interacting through the tool
• You have experience understanding intricate systems, and partnering with Design to deliver simple, yet powerful, user experiences
• You are incredibly detail oriented, and enjoy polishing the experience of your customers
• You are experienced at taking ideas and ambiguous data, defining the right outcome, and then mapping the right roadmap/backlog to get there
• You have experience defining a strategic roadmap, leveraging multiple inputs such as user research, customer data and company initiatives
• You can communicate and articulate the strategy and roadmap to execs, team members and customers
• You have worked with engineering teams as a product owner and have demonstrable experience leading cross-functional teams to ship high-quality products
• You are able to comfortably handle many concurrent projects and to do's, and instinctively re-prioritize often without needing guidance. Highspot is in the growth/scale stage and you will be comfortable with the level of ambiguity and workload that entails
• You are a strong communicator and can lead teams through difficult decisions
• You have strong data skills in quantitative analytics and qualitative user research
• You have the ability to roll up your sleeves and pick up work outside of your role definition when you need to

Desirable

• In this role, you will be joining the Product Management team reporting to the Senior Director of Product Management
• The Product Management function at Highspot is an integral part of the company
• You will be jumping into many different projects and features, and will be very hands-on
• You will be working very closely with design, user research and engineering to think critically and collaboratively about how to solve complex customer problems
• Over time, you will have the opportunity to help shape and grow not just the product, but also the team
• The Senior Product Manager role has a significant area of ownership within the product, portfolio, and works with a feature crew of engineers and designers to identify, define, validate, and ship features
• Meeting Intelligence crew is responsible for creating real-world coaching experiences that help sales managers validate and reinforce critical skills for their team in actual customer conversations
• Our mission is to unlock sales manager efficiency and effectiveness with coaching that #repslove
• We accomplish this through standalone innovation, and deep integration with the rest of the Highspot platform
• You will work with customers and stakeholders to create a strategic roadmap, prioritize problems, and define requirements, then manage the backlog through the product development process from discovery to general availability
• You will become an expert on our software, customer, and our market, as well as be able to identify, prioritize and execute on both tactical and strategic projects
• You work well cross-functionally with other teams such as executives, product marketing, customer success and make sure their objectives are met, opinions are considered, and plans communicated
• You will collect and analyze feedback from customers, stakeholders and other teams to shape requirements, features and end products
• You will dig deep into customer and usage data to identify opportunities and evaluate the success of our efforts
• You will work closely with industry experts to understand industry direction and trends and identify opportunities for R&D that can set us apart from the competition
• This is a technical role, you will be able to work directly with senior engineers and instinctively understand technical concepts and trade-offs