Customer Success Engineer, Rescale
EMEA
Cloud based high performance computing platform
Job no longer available
Cloud based high performance computing platform
201-500 employees
Job no longer available
201-500 employees
Company mission
Rescale's mission is to empower the world's engineers, scientists, developers, and IT professionals with an easy-to-access cloud platform on which customers can run engineering workloads and see how their product will behave.
Role
Who you are
- Customer obsession is your top priority
- You use empathy to approach customer solutions
- You enjoy solving difficult problems and strive to find the best solutions
- You have at least 3 years of software, hardware, or cloud experience in a customer facing role
- B.S. in engineering, computer science, math, physics or equivalent
- Comfortable with 25-50% travel to strategic customer sites
Desirable
- 5 years of enterprise cloud, hardware, or software technical experience
- General knowledge in at least one of the high performance computing (HPC) disciplines (such as CFD, FEA, Molecular Dynamics, Weather Forecasting, Computational Chemistry, Reservoir (Seismic) Simulation, Media Rendering, Machine Learning, Financial etc)
- Experience with enterprise customers in one or more of the industry verticals we serve including aerospace, automotive, life sciences, oil & gas, semiconductor, EDA, federal sector
- Experience with at least one of HPC simulation software (such as packages from ANSYS, Siemens, Dassault Systèmes, COMSOL, AVL, Altair, PTC, Cadence, Synopsys, Autodesk, OpenFOAM, LAMMPS. GROMACS, NAMD, etc)
- Strong presenter and are able to present highly technical topics in an easy-to-understand manner
- M.S. in engineering, computer science, or equivalent preferred
- Ability to manage multiple projects which are complex in nature and coordinate colleagues across diverse teams and locations
- Demonstrate understanding of HPC, scheduler, IaaS, scripting languages and how these tools are used and deployed by customers
What the job involves
- We are looking to add a Customer Success Engineer to our team in the UK!
- As a Customer Success Engineer, you are the trusted technical advisor of named Rescale customers
- You work closely with customers and internal teams to deliver the best cloud HPC experience to the users
- You enjoy building meaningful relationships and are willing to go above and beyond for the customers
- Becoming a trusted technical advisor and owning the technical relationship with customers
- Lead technical activities from deployment, to lunch and learn, to user training and support
- Collaborate with Rescale Solutions Architect to plan and execute a successful deployment of Rescale solutions
- Work independently to analyze technical needs, requirements, the customer's current infrastructure, operations, and workflows
- Onboard new customer workflows and grow Rescale footprint
- Gain deep knowledge of customer workflows and HPC environments
- Work with customers to define and execute customers’ digital transformation strategy to continue to migrate workloads from on-prem to the cloud
- Articulate and present Rescale solutions at conferences, user groups, webinars, etc
- Collaborate with Product Management and provide feedback to continuously improve the design of our ScaleX platform to make engineers more productive in the cloud
Our take
Migrating on-premises infrastructure to a hybrid or fully cloud-based setup is a complex process that requires network understanding, resources, and time. Whilst some companies aid in making this switch more simple, the challenges of migrating high-performance computing (HPC) systems to the cloud are significantly more complex and remain unaided.
Rescale provides sets of HPC resources to help customers optimize their applications for maximum performance within hybrid or fully cloud-based infrastructures. This is achieved through the application of full-stack automation to minimize the complexity of migration, fine-tuning the infrastructure to optimize the performance of the specific application.
Various startups are tackling infrastructural migration for small businesses and enterprises to aid in industry-wide moves to cloud computing. Rescale presents itself as a unique competitor by focusing on aiding companies that require HPC for industries such as engineering, aerospace, and scientific research companies.
Steph
Company Specialist at Welcome to the Jungle
Insights
-10% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Apr 2025
$115m
SERIES D
Nov 2021
$50m
SERIES C
Total funding: $267.6m
Company benefits
- Work from home opportunities
- Health insurance
- Apple gear
- Catered lunches
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Joris Poort
(CEO)After an MBA at Harvard Business School, Joris spent 4 years as a Boeing Engineer before a brief McKinsey consulting position. They founded Rescale in 2011, serving since as CEO.
Adam McKenzie
(CTo)Previously served as a Consultant for Slalom Consulting and as a Structural Analysis Engineer for The Boeing Company.
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