TechOps Manager, Fandom

• 8+ years in infrastructure, DevOps, or TechOps roles, with at least 3 years in a management or leadership role
• Experience managing teams responsible for CI/CD, cloud infrastructure, system monitoring, and container orchestration
• Hands-on background with tools such as Terraform, Kubernetes, Prometheus, Jenkins/GitHub Actions, and cloud platforms (AWS, GCP)
• Strong understanding of Linux systems, networking fundamentals, and systems observability
• A track record of improving system reliability, reducing operational toil, and creating scalable systems
• Excellent communication skills and a people-first mindset – you're as invested in the success of your team as the systems they run
• Passion for mentoring engineers and building high-performing teams
• Experience managing hybrid cloud or multi-region environments
• Exposure to cost optimization in cloud infrastructure
• Comfort leading distributed or international teams

Desirable

• We’re seeking a strategic and hands-on TechOps Manager to lead our TechOps team, responsible for the infrastructure, automation, and operational excellence that power our platform for hundreds of millions of users
• This role strikes a balance between leadership and technical depth. It supports a high-performing team focusing on uptime, scalability, and developer enablement. You’ll help drive our infrastructure roadmap, champion DevOps best practices, and cultivate a culture of reliability, learning, and high performance
• Team Leadership & People Management: Lead and mentor a team of DevOps/TechOps engineers, fostering a culture of ownership, collaboration, and continuous improvement. Provide career development, coaching, and clear performance expectations aligned with company values and engineering competencies. Drive inclusive hiring and build team capabilities for future scale
• Technical Strategy & Execution: Oversee infrastructure initiatives including CI/CD pipeline enhancements, monitoring and alerting systems, cloud optimization, and Infrastructure as Code (IaC). Prioritize team projects in alignment with business needs, ensuring strong execution and technical quality. Guide technical decision-making in collaboration with Staff/Principal ICs, balancing operational needs with innovation and risk management
• Operational Excellence: Ensure system reliability, scalability, and performance across our core infrastructure platforms. Lead incident response efforts and postmortems, driving continuous learning and root cause elimination. Own budget- and resource-conscious planning for vendor tools, cloud usage, and future growth
• Cross-Functional Collaboration: Partner with Engineering, Product, Security, and IT to align on platform goals and support developer productivity. Communicate project status, risks, and impact clearly to technical and non-technical stakeholders. Collaborate with InfoSec and legal partners to ensure compliance and best practices in system security and privacy