Customer Experience Specialist, monday.com

• Dynamic Environment: We look for individuals who see every change as an opportunity to grow. Embrace the excitement of working in a fast-paced, ever-evolving setting where innovation is key
• Driven and Curious Individuals: We seek team members who are self-starters, eager to take initiative, and passionate about going the extra mile to ensure customer satisfaction. Your drive is instrumental in helping us achieve our goals and maintain our reputation for excellence
• Creativity: Bring your unique perspective and innovative ideas to the table. We value creativity as a tool for problem-solving and enhancing the customer journey, encouraging you to think outside the box to deliver exceptional results
• Solution Oriented: Exceptional problem-solving skills, capable of diagnosing complex issues and driving them to resolution

• As a Customer Experience Specialist, you will leverage deep expertise of our evolving products to provide exceptional, personalized experience to a global customer base
• Our diverse and inclusive environment values your unique insights, which drive continuous improvement
• You’ll address support inquiries, troubleshoot technical issues, and proactively recommend solutions, collaborating closely with cross-functional teams to share customer insights and drive product enhancements
• Through attentive, adaptable support and a passion for innovation, you’ll ensure a seamless, high-quality user experience across regions while directly contributing to the continual growth and success of our platform
• Engage with customers to understand their needs, providing personalized and effective solutions that enhance their experience with our product
• Collaborate with cross-functional teams to ensure a seamless and cohesive customer experience
• Continuously seek opportunities to improve processes, leveraging customer feedback and industry best practices to elevate service quality
• Strengthen customer relationships and overall user experience to ensure lasting partnerships

• Equity benefits
• Wellness benefits
• Pet-friendly office
• Work from home opportunities
• Health insurance

Total funding: $234.1m

Monday.com is a customisable work OS where teams create and shape workflow apps in minutes to plan, run, and track their processes, projects, and operations for organisations of all sizes. The code-free platform adapts to shifting needs quickly, liberates teams from manual grunt work, and connects teams in a collaborative work space.