Customer Experience Specialist, monday.com
$65-75k
+ Discretionary bonus and/or Equity
More information about location
3 days a week in office
A global software company transforming how businesses run
Job no longer available
A global software company transforming how businesses run
1001+ employees
Job no longer available
$65-75k
+ Discretionary bonus and/or Equity
More information about location
3 days a week in office
1001+ employees
Company mission
To empower organisations of any size to run better, faster, and smarter.
Role
Who you are
- Dynamic Environment: We look for individuals who see every change as an opportunity to grow. Embrace the excitement of working in a fast-paced, ever-evolving setting where innovation is key
- Driven and Curious Individuals: We seek team members who are self-starters, eager to take initiative, and passionate about going the extra mile to ensure customer satisfaction. Your drive is instrumental in helping us achieve our goals and maintain our reputation for excellence
- Creativity: Bring your unique perspective and innovative ideas to the table. We value creativity as a tool for problem-solving and enhancing the customer journey, encouraging you to think outside the box to deliver exceptional results
- Solution Oriented: Exceptional problem-solving skills, capable of diagnosing complex issues and driving them to resolution
What the job involves
- As a Customer Experience Specialist, you will leverage deep expertise of our evolving products to provide exceptional, personalized experience to a global customer base
- Our diverse and inclusive environment values your unique insights, which drive continuous improvement
- You’ll address support inquiries, troubleshoot technical issues, and proactively recommend solutions, collaborating closely with cross-functional teams to share customer insights and drive product enhancements
- Through attentive, adaptable support and a passion for innovation, you’ll ensure a seamless, high-quality user experience across regions while directly contributing to the continual growth and success of our platform
- Engage with customers to understand their needs, providing personalized and effective solutions that enhance their experience with our product
- Collaborate with cross-functional teams to ensure a seamless and cohesive customer experience
- Continuously seek opportunities to improve processes, leveraging customer feedback and industry best practices to elevate service quality
- Strengthen customer relationships and overall user experience to ensure lasting partnerships
Our take
Monday.com is a customisable work OS where teams create and shape workflow apps in minutes to plan, run, and track their processes, projects, and operations for organisations of all sizes. The code-free platform adapts to shifting needs quickly, liberates teams from manual grunt work, and connects teams in a collaborative work space.
The company’s products are gaining increasing popularity with customers seeking ways to manage employees who are increasingly working from home. Within the collaboration tools market, Monday.com hopes to position itself as the ever-powerful and smart go-to place to get an overview of everything that’s happening in teams, with low chat noise and no need for technical knowledge to gain understanding. It's been picked up by over 150,000 companies worldwide including household brands such as Coca Cola, hulu and Universal Music Group.
Monday went public in 2021 at a valuation of about $2 billion and its revenue and subscription base has continued to grow despite economic headwinds in the overall tech sector. Long term, the founders believe they can grow the company to a secure No. 1 spot. They plan to do this by capitalising on the growing uptake of remote working and no-code customisation over the next decade.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jul 2019
$150m
SERIES D
Jul 2018
$50m
SERIES C
Total funding: $234.1m
Company benefits
- Equity benefits
- Wellness benefits
- Pet-friendly office
- Work from home opportunities
- Health insurance
Company values
- Transparency
- Impact
- Data-driven
- Ownership
- Inclusivity
- Accountability
Company HQ
London
Articles
Leadership
Roy Mann
(Co-CEO)Previously CTO at Wix and two-time former CEO of internet startups.
Eran Zinman
(Co-CEO)Founded Conduit Mobile, and has extensive software development experience.
Salary benchmarks
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