Senior Technical Writer, Tropic
$110-126.5k
May also include commission, incentive pay, incentive stock options, and benefits
Automated SaaS procurement
Job no longer available
Automated SaaS procurement
201-500 employees
Job no longer available
$110-126.5k
May also include commission, incentive pay, incentive stock options, and benefits
201-500 employees
Company mission
Tropic’s AI-powered Intelligent Spend Management platform automates procurement to give companies like OpenAI, Notion, and Zapier maximum visibility, control, and leverage to control costs and reduce spend.
Role
Who you are
- 3+ years of experience in a Technical Writer role at a SaaS company
- Proven experience as a Technical Writer, with a strong portfolio demonstrating your ability to create user-friendly, technical documentation
- Excellent written and verbal communication skills, with the ability to translate complex technical concepts into clear, concise content
- Strong attention to detail and the ability to organize and present information in a structured and accessible manner
- Familiarity with documentation tools and software, as well as the ability to adapt to new tools and technologies (Zendesk knowledge base experience is a huge plus!)
- Collaborative mindset and the ability to work closely with cross-functional teams, including Product and Engineering
- Strong research skills to gather technical information and insights from subject-matter experts
- Experience in information architecture and database management is a plus
- Commitment to delivering accurate and timely documentation to support customer success
What the job involves
- As a Technical Writer at Tropic, you will play a pivotal role in creating and maintaining comprehensive product documentation and knowledge base content that is logical, intuitive, and easy to navigate
- You will work closely with the Product and Engineering teams to ensure that accurate and user-friendly documentation is available to support our customers
- Your ability to translate complex technical information into clear, engaging content will be essential in helping our users succeed
- Documentation Development: Develop comprehensive documentation that adheres to organizational standards, including user manuals, technical specifications, and process documentation
- Content Clarity: Gain a deep understanding of our products and services and translate complex information into clear, polished, and engaging content that meets the needs of our target audience
- User-Centric Content: Write user-friendly content that focuses on user success, effectively turning insights and technical details into language that our users can easily understand
- Reference Material Management: Develop and maintain a detailed database of reference materials, including research findings, usability test results, and design specifications
- Continuous Improvement: Evaluate current content and develop innovative methods for improvement, ensuring that documentation remains up-to-date and relevant
- Collaboration: Collaborate closely with various departments, including Product and Engineering, Solution Consultants, Customer Success Managers, and Implementation, to understand project requirements and gather information from subject-matter experts
- Repository Management: Work with development and support leads to identify the best documentation and knowledge base repositories, revise and edit existing content, and determine optimal solutions for data compilation and centralized storage
- Information Architecture: Research, create, and maintain information architecture templates that adhere to organizational and legal standards, facilitating easy data migration and content organization
- Alternative Media: Develop content in alternative media forms, such as videos or interactive guides, to enhance usability while maintaining a consistent voice across all documentation
Our take
More businesses than ever are turning to SaaS solutions to help their operations run more smoothly, efficiently, and at a more affordable cost. However, with the broad gamut of game-changing services available, software procurement is becoming such a time-consuming process that companies can find themselves unable to conduct full research and negotiation to land the best deals.
Automated SaaS procurement company Tropic is looking to help companies make smart, money-saving decisions to pick the right SaaS for them. Founded in 2019, it has since landed substantial investment, along with attracting customers such as Vimeo, Intercom, and Qualtrics. Its product offerings provide solutions along the entirety of the SaaS procurement supply chain, enabling it to serve all the needs of its clients.
By developing a buyer-first model, the company is likely to win strong business from companies who may lack the technical confidence to navigate the SaaS market alone. And with digital transformation more widespread than ever, this is likely a substantial market in which Tropic has the chance to develop and grow.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
95% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Feb 2022
$40m
SERIES B
Aug 2021
$25m
SERIES A
Total funding: $67.1m
Company benefits
- Comprehensive medical, dental & vision plans
- Commuter benefits, FSA, HSA
- Online mental health therapy
- Paid parental leave for birthing + non birthing parents
- 401K with company matching
- Flexible vacation and holiday time off
- Annual learning and development stipend
- Annual WFH stipend
- Remote first work environment
- Virtual & in person meet ups
- Reproductive Health Stipend
- NYC HQ + Offices in Atlanta and Denver
Leadership
David Campbell
(CEO)A Berkeley Literature graduate who was VP of Strategic Accounts at BounceX, and a Global Business Manager at Microsoft. Advisor for candidate.fyi.
Justin Etkin
(COO)They started out as an Associate at Bain & Company, before moving to BounceX, where they rose to the position of VP of Operations.
Salary benchmarks
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