Senior CX Design Consultant, Parloa
$130-160k
+ Equity
Conversational AI platform
Be an early applicant
Conversational AI platform
201-500 employees
Be an early applicant
$130-160k
+ Equity
201-500 employees
Company mission
To help companies create outstanding customer conversations with AI because people deserve great customer service.
Role
Who you are
- 3+ years of proven experience in conversation design and AI agent development, with a demonstrated ability to create engaging and intuitive conversational experiences, reflecting a deep understanding of user needs and behaviors
- Strong project and stakeholder management skills, with passion for meeting milestones and effective communication
- Ability to analyze customer requirements and craft LLM prompts that align with desired outcomes
- An understanding of data structures and how information is stored and transmitted across different systems
- You know your user: you are an expert in understanding your user's needs, who they are, and how they interact with a bot
- Proficiency in applying advanced prompt engineering techniques
- Experience in planning and executing rigorous testing procedures to guarantee the accuracy and performance of AI Agents
- Exceptional attention to detail and logical thinking, with a proven ability to identify and address subtle nuances in conversational flows, ensuring a seamless and engaging user experience
What the job involves
- As a Conversational Experience Design Consultant at Parloa, you will play a key role in transforming customer service with AI Agents
- As part of the Professional Service Team, you will manage the end-to-end deployment of Parloa's solutions, enhancing customer experiences for clients and partners
- Using your expertise in Large Language Models (LLMs), Natural Language Understanding (NLU), and conversational design, you will craft effective AI workflows, ensuring quality, performance, and seamless operation
- Additionally, you will guide clients and partners in maximizing the value of Parloa's AI solutions, driving innovation in customer service
- Guide customers and partner through the different phases of AI Agent implementations, providing strategic advice and scoping the implementation plan
- Drive the analysis of customer requirements and tailor precise prompts to guide AI agents in delivering behavior aligned with user needs reflecting the intended conversational and functional experience
- Simplify complex workflows and company processes into digestible components, enabling the LLM to understand and handle challenging tasks effectively
- Identify and solve blockers together with other departments from Parloa (e.g. Product and Solution Engineers or Sales) and the customer
- Ensure seamless system integration (e.g. API calls) within the AI agent, optimizing interactions and data exchange with external systems
- Document best practices, how-to’s and product capabilities for internal and external. Share and represent the knowledge and expertise of the CXD team with Parloans, Customers and Partners
- Apply SSML to fine-tuned TTS voice pronunciation, ensuring adherence to customer brand standards
- Collaborate with our developers and Solution Engineers to integrate customers’ systems to their AI Agents
Application process
- Recruiter video call → Meet your manager → Challenge Task & Expert interview → Meet the team → Founder Interview
Our take
There is an inherent lack of efficiency in many call centres. This not only creates irritation for customers and negative experiences for agents but, as a result, it harms a company’s reputation whilst generating high costs for businesses.
On a mission to put an end to the madness of a call centre, Berlin-based Parloa offers a conversation AI platform that is changing the way businesses communicate with their customers. Using artificial intelligence, Parloa provides unique solutions for companies that makes their specific service smarter.
The company has attracted impressive funding off the back of tripling revenue growth and a 2023 entry into the US market. This will be invested into scaling its operations across the US and EU and will support its product enhancement initiatives.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Apr 2024
$64m
SERIES B
Mar 2023
$20.8m
SERIES A
Total funding: $88.9m
Company benefits
- Opportunity to build and scale your career at the intersection between sales and product in a dynamic and growing startup on its journey to become the international leader in SaaS platforms for Conversational AI
- Be part of a dynamic, driven and international team with flat hierarchies and collaborative company culture and set new industry standards in customer communication
- Competitive salary
- Training and development budgets which can be used for conferences, attending development courses to ensure continuous professional growth
- Flexible working hours and possibility to take additional vacation days
- A great company culture with regular team events, games night or other social activities
- And last but not least: a beautiful office with flair in the heart of Berlin with all the conveniences, such as adjustable desks, social area, fresh fruits, cereals and drinks
Company values
- We are customer-obsessed - For us, our customers always come first. Our AI solution is designed to create the highest value for the businesses we work with. At the same time, our team puts a lot of heart and soul into making our customers successful, building close relationships on our joint journey
- We are partner-focused - We think of our partners as part of the Parloa Team. Together with them, we are putting the customer at the center and realizing our vision of creating smooth conversations with the help of AI. We live and breathe partnerships and understand that we’re simply better together!
- We love humans and technology - At Parloa, we love to build relationships and enjoy getting to know the people behind the companies we work with. We are equally excited about the possibilities technology offers to revolutionize how companies talk to their customers – through people and AI, combining the best of both worlds
Company HQ
Prenzlauer Berg, Berlin, Germany
Articles
Leadership
Malte Kosub
(CEO)Previous co-founder and Managing Director for both Future of Voice and Wandnotiz.
Salary benchmarks
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