AI Success Manager, Snorkel AI
$140-190k
All offers include equity compensation in the form of employee stock options. Salary shown for San Francisco, Seattle, Los Angeles & New York, other locations may vary
More information about location
The AI data research lab
Job no longer available
The AI data research lab
501-1000 employees
Job no longer available
$140-190k
All offers include equity compensation in the form of employee stock options. Salary shown for San Francisco, Seattle, Los Angeles & New York, other locations may vary
More information about location
501-1000 employees
Company mission
To empower everyone to solve their most impactful problems through data-centric AI.
Role
Who you are
- This is a phenomenal opportunity for a customer-centric individual to join our customer success team and drive its strategy for the future
- 5+ years demonstrated ability working in a technical customer-facing role, e.g., technical account management, management consultant, pre-sales engineer or customer success
- Demonstrable ability to understand customer objectives, design solutions and identify expansion opportunities that align to value drivers within the account
- Experience running strategic projects or professional services engagements with a strong orientation towards teaching and enablement
- Consistent record of achieving targets and goals with a history of driving adoption and identifying risks to renewals, cross-selling and upselling
- Influential presence in front of customers, strong presentation and interpersonal skills and the desire to become the trusted advisor
- Skilled at coordinating resources to manage customer issues through a successful resolution
- B.S. degree in Computer Science, Engineering, or comparable degree/experience
Desirable
- Previous experience working on machine learning projects or industry knowledge of standard technologies in the machine learning space
- Track record of collaboration across technical and sales teams to handle churn and grow retention rates within accounts
- Strong desire to help people solve problems with the ability to explain technical concepts to a broad audience and then influence internal and external partners
- Ability to uncover customer struggles and apply Snorkel AI’s resources to provide solutions
- Previous experience with manufacturing, retail, health and life sciences, or insurance is a plus
What the job involves
- As Snorkel's AI Success Manager, you will lead the post-sales lifecycle for a portfolio of enterprise customers
- You'll be focused on building strong relationships and delivering successful outcomes
- Within each account you will serve as a trusted advisor, helping customers drive adoption, move up the maturity curve, and derive business value from Snorkel Flow and our data centric approach to ML application development
- Ultimately, your efforts will directly lead to project success, retention, renewal, and growth
- Sitting at the intersection of sales, product management, engineering, and data science teams, few roles provide such a direct impact on the growth of the company
- In time, the ML Success Manager will proactively identify and enhance areas of improvement within the customer success path
- Build and develop relationships with senior leaders in business and IT to ultimately stay aligned with business outcomes and secure partnership in their transformation initiatives
- Identifying critical needs of our customers and mapping appropriate resources multi-functionally including product, engineering, data science, and co-founders
- Lead the new customer onboarding program and work with core Snorkel AI technical teams to ensure that customer requests and critical issues are resolved in a timely fashion
- Be a customer advocate as we establish our roadmap and influence features and improvements and actively support them through the product development pipeline via collaboration with the product team
- Partner closely with Regional Sales Leaders, Account Executives, MLEs, Data Scientists, and other internal collaborators to identify new use cases and add-on opportunities for the account team
- Identify and mitigate risk of churn with a well thought out account add-on strategy built in collaboration with Account Team
- Supervise customer health and adoption metrics, developing a comprehensive understanding of account health and overall status
- Become a domain expert on the Snorkel AI product, and our position within the marketplace while also continuing to expand your knowledge of AI/ML industry trends
- Assist with the development and implementation of standard methodologies, processes, and tools to continually improve our Customer Success Program
Our take
Demand for AI is increasing in almost every industry, but the machine learning that fuels it is tedious to set up. In order to train machine learning algorithms, training data must be labelled manually, and this contributes to expenses in time, money and resources when integrating AI within a business.
Snorkel AI develops programmatic approaches to data labelling in order to automate the setup process of machine learning and decrease the required timeframe for a business to begin providing AI services. In addition to these automated data categorization services, the company also integrates data training, management, and analysis into a unified AI-deployment platform.
The complex computer science behind AI setup has resulted in many businesses without computer science backgrounds being left behind, and Snorkel AI has set this as their target audience. And recently, the company raised some serious funding which it plans to use to expand the company;'s engineering, research, and go-to-market efforts.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
May 2025
$100m
SERIES D
Aug 2021
$85m
SERIES C
Total funding: $235m
Company benefits
- Health: Snorkelers and their dependents are covered by comprehensive medical, dental, and vision plans.
- Wellness: All Snorkelers get a yearly wellness stipend to use on anything related to health and well-being.
- PTO and rest days: We provide unlimited personal time off so you can find your work-life balance. Plus, two company-wide rest days per quarter in addition to company holidays.
- One global team: From our headquarters in Redwood City, CA, to regional offices in San Francisco and New York, we work together as one global team.
- Events: Get to know your fellow Snorkelers outside of work! We host regular events and learning opportunities for our teams across our offices and virtually to connect, have fun, and grow.
- Family leave: Snorkel offers generous parental leave for both birthing and non-birthing parents based on eligibility.
Company HQ
Centennial, Redwood City, CA
Leadership
Alex Ratner
(Co-Founder & CEO)Studied at Harvard and received a PhD from Stanford. They are also an Assistant Professor at the University of Washington.
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