Technical Program Manager, Suki
$150-160k
3+ days a week in office (Redwood City, CA)
Ambient clinical intelligence for documentation, revenue cycle & reasoning
Job no longer available
Ambient clinical intelligence for documentation, revenue cycle & reasoning
201-500 employees
Job no longer available
$150-160k
3+ days a week in office (Redwood City, CA)
201-500 employees
Company mission
To help clinicians focus on what matters most: their patients.
Role
Who you are
- 8+ years of enterprise customer facing experience within healthcare SaaS
- 5+ years of technical program or project management experience
- Project management professional (PMP) certification
- Healthcare IT consulting experience strongly preferred
- Technical understanding of software development kits (SDKs), cloud services, EMR integration and SaaS solutions
- Strong knowledge of APIs and healthcare data standards
- Exceptional communication, presentation, and conflict resolution skills
- Ability to think critically, prioritize effectively and communicate expediently
- Creative problem solving skills
- Strong clinical background with understanding of medical documentation and clinical workflows
- Proficient in Google Suite, JIRA
What the job involves
- As Technical Program Manager your primary role is to drive the successful completion of Suki’s joint development efforts with its platform partners, overseeing communications and progress
- This entails establishing processes and expectation setting for internal and external communications, triage and response times
- You will develop and maintain detailed project plans which identify and capture dependencies, provide insights into progress or blockers, and create/maintain alignment on requirements as a source of truth
- You will be responsible for monitoring progress through each development stage and hitting key milestones, collaborating with engineering, product and commercial teams to adjust course as appropriate
- Partnering with Product, you will be the point person for each engagement and as the client-facing technical resource, set expectations for prioritization and drive alignment across stakeholders
- You will also be responsible for partner-facing communications, including but not limited to escalations where appropriate, release versioning and release notes
- Internally, this entails close collaboration with Product and Engineering to track and facilitate onboarding for our partners and the partners’ customers
- You will collaborate extensively with our Commercial, Product, Engineering & Support teams, reporting on the status of project phases and potential technical issues, escalating where appropriate and maintaining meticulous tracking documents
- You will also identify areas for optimization within Suki’s technical programs with a focus on efficient and precise cross-functional collaboration, identifying opportunities for improvement and implementing action plans
- You will also be responsible for improving existing processes and developing new approaches to create efficiencies
- You are excited to join the fast-moving Suki team, and committed to excellence!
- Program Management: Establish and maintain project plans, connect cross-functional counterparts, regularly report on progress, and escalate potential issues
- You will also facilitate process improvements to achieve on-time and on-target delivery, including but not limited to addressing process gaps around execution, identifying dependencies and implementing processes for risk mitigation
- Technical Skill: You will need to have a strong understanding of agile software development processes, technical roadmap terminology and Suki’s technology
- You will also know how to establish and drive repeatable and efficient processes for successful collaboration with Suki’s partners
- Leadership: You will drive action in cross-functional settings and influence stakeholders both internally and externally
- You are able to deal with ambiguity
- Executive-Level Presence and Communications: Ability to communicate both internally and externally with professionalism in person, on video, on the phone, and over email with C-level executives, providers and colleagues
- Organization: Utilize JIRA for issue reporting, status, escalation, and task management in collaboration with the Engineering team
- Utilize organizational tools for project tracking and status reports
- Adaptability: You thrive in a fast-moving organization that uses light-weight processes and cutting-edge technology to have a huge impact
- High-Accountability: You can be counted on to consistently deliver high-quality work and results
- Customer-focused: You are obsessed with the customer experience
- You can translate complex issues into concrete action plans
- You aim to ensure partners are receiving 100% quality service
- Detail Oriented: You need a high degree of attention to small details along with the ability to quickly iterate on our playbooks and processes
- Travel: You are willing to travel as needed for onsite engagements with Suki’s platform partners
- Flexibility: You will need to work flexible hours based upon client’s and providers’ schedules in different time zones across the US
Our take
Medical practitioners spent a heap of time on administration, reducing the time they have to administer care or make clinical decisions. Suki aims to solve this problem by delivering an ambient clinical intelligence system that captures patient conversations and generates high-quality notes to assist with documentation, billing and decision-making.
Suki integrates with major EHR systems, transforming the conversations it records into information that is used to automatically populate forms and paperwork. This massively reduces time spent notetaking, empowering practitioners to increase the time spent with patients by around 12%. On top of this, Suki can also translate this information into structured, billable information - and leverage accredited data to assist with diagnosis and care pathway decisions.
This complete approach to reducing the administrative burden on healthcare practitioners has earned the company much praise and attention. It has raised considerable funding that it has used to expand its customer base through partnerships with health systems and medical groups, as well as investing in enhancing its offering through regular product updates and upgrades.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Oct 2024
$70m
SERIES D
Dec 2021
$55m
SERIES C
Total funding: $165m
Company benefits
- Full healthcare benefits, including medical, vision, and dental
- Unlimited vacation
- Team building activities
- Free lunch and snacks, so that there is ample fuel for thought
- A team of warm, humble, high-performance entrepreneurs
Company HQ
Staumbaugh Heller, Redwood City, CA
Leadership
Punit Singh Soni
(Founder & CEO)Punit worked for Google as their Lead Product Manager for Google+ Games and Mobile. They then went onto work for Motorola in Product Management before co-founding Suki.
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