Enterprise Customer Value Engineer, Taktile
+ Equity
Travel up to 40% of the time
Decision platform for banks and fintechs
Open for applications
Decision platform for banks and fintechs
101-200 employees
Open for applications
+ Equity
Travel up to 40% of the time
101-200 employees
Company mission
To empower decision makers worldwide to make smarter and safer decisions at scale.
Role
Who you are
- Curious & Creative – You love uncovering innovative ways to solve customer challenges and enjoy diving into the technical and business implications for both the customer and the Taktile platform
- Clear Communicator – You have excellent communication and stakeholder management skills, and are effective across all levels of an organization
- Entrepreneurial – You’re hands-on, proactive, and excited to help shape both the product and the company. You go the extra mile to deliver exceptional solutions
- Team Player - You enjoy working cross-functionally with teams across Marketing, Sales, Solutions, Support, Product, Engineering, and Customer Success
- Experienced - You have 4-6 years of experience in tech consulting, tech implementation or customer-facing roles at high-growth startups or enterprises in B2B SaaS and demonstrated team leadership in various situations
- Organized – You’re comfortable managing multiple projects, timelines, and stakeholder expectations, even in ambiguous and fast-changing environments
- Technically Fluent – You have a technical foundation and can clearly communicate technical challenges and solutions to both engineers and customers, especially in the context of applied AI
- Mobile – Willingness to travel up to 40% of the time
- You have experience in implementing AI at scale in enterprise context
- You have acquired domain expertise in the financial services industry (banking, insurance, lending, payments, etc.)
- You demonstrate strong analytical skills and have a hands-on mentality
- You have knowledge of APIs and know the basics of Python and SQL
What the job involves
- As an Enterprise Customer Value Engineer at Taktile, you’ll work closely with our enterprise customers to implement complex solutions and ensure they unlock maximum value from our platform
- This role is central to our mission of transforming customers' decisioning infrastructure to optimize and automate mission-critical business decisions
- You’ll collaborate across Taktile’s Solutions, Product, and Sales teams, as well as with external partners, to support customers throughout their entire lifecycle, driving strategic outcomes and sustained impact
- You will act as the strategic partner and primary point of contact for enterprise customers post-sale and coordinate cross-functional teams (Product, Engineering, Solutions, Data) to deliver high-impact projects on time
- You translate complex business problems into workflows and product configurations and become a subject-matter expert in the Taktile platform and the business value it can unlock for our customers
- You will closely collaborate with Taktile’s Account Executive and Solution Engineers to build strong relationships with executive level stakeholders as well as Taktile’s core users within customer teams
- Identify new opportunities for product expansion and adoption within customer accounts and continuously gather feedback and insights to inform product development and iterate on delivery playbooks with our product and engineering teams
Our take
Taktile’s goal is to enable financial services enterprises to adopt machine learning (ML) technology and deliver ML applications. Whilst ML may seem old news, these businesses have been slow to adopt it due to a shortage of expertise, IT resources and regulatory freedom.
This means that the wealth of data at their fingertips tends to go underutilised. With Taktile, these organisations can easily deploy, maintain, and monitor ML applications on a single platform, finally putting crucial ML tools in the hands of enterprise level businesses.
Taktile has inspired impressive confidence in some high-profile backers, including Y Combinator, and the founders of industry behemoths like Datadog and Github. With platforms like Taktile's playing a facilitating role in the AI revolution of financial services, the road ahead should provide ample opportunity for innovation and growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
103% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Feb 2025
$54m
SERIES B
Nov 2022
$20m
SERIES A
Total funding: $78.7m
Company benefits
- Get access to a self-development budget that you can use to e.g. attend conferences, buy books or take classes
- Join us onsite in our inspiring office spaces in Berlin, NY, or London and travel to quarterly team meetings around the world
- Make an impact and meaningfully shape an early-stage company by creating new opportunities
- Experience a truly flat hierarchy. Interact with and learn directly from founding team members. Having an opinion and voicing your ideas is not only welcome but encouraged, especially when they challenge the status quo
- Get to know and learn from experienced mentors such as the founders of Looker, GitHub, Mulesoft, Datadog, and UiPath
- Use the equipment of your choice including meaningful home office set-up
- Benefit from an onboarding and training path supported by best-in-class coaches to become a true expert in your field
Company HQ
Battery Park City, New York, NY
Leadership
Maximilian Eber
(Co-Founder & CPTO)With a PhD in Philosophy from Harvard University, they went on to work in Machine Learning and Causal Inference at QuantCo.
Maik Taro Wehmeyer
(Co-Founder & CEO)Member of the European Commission European AI Alliance, and Founding Member at KI Bundesverband. Was previously a Machine Learning Engineer at QuantCo and Research Associate at Harvard Business School.
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