Enterprise Customer Value Engineer, Taktile

Salary not provided

+ Equity

SQL

Python

Mid and Senior level

Berlin

London

Travel up to 40% of the time

Agentic decision platform for financial institutions

Job no longer available

Agentic decision platform for financial institutions

201-500 employees

FintechCredit ScoringB2BArtificial IntelligenceEnterpriseBig dataMachine LearningFinancial ServicesSaaSCloud Computing

Job no longer available

Salary not provided

+ Equity

SQL

Python

Mid and Senior level

Berlin

London

Travel up to 40% of the time

201-500 employees

FintechCredit ScoringB2BArtificial IntelligenceEnterpriseBig dataMachine LearningFinancial ServicesSaaSCloud Computing

Company mission

To empower financial institutions to quickly unlock AI-driven efficiencies across the customer lifecycle, reducing manual work while optimizing decisions and enabling seamless end-user experiences.

Job

Company

Role

Who you are

Curious & Creative – You love uncovering innovative ways to solve customer challenges and enjoy diving into the technical and business implications for both the customer and the Taktile platform
Clear Communicator – You have excellent communication and stakeholder management skills, and are effective across all levels of an organization
Entrepreneurial – You’re hands-on, proactive, and excited to help shape both the product and the company. You go the extra mile to deliver exceptional solutions
Team Player - You enjoy working cross-functionally with teams across Marketing, Sales, Solutions, Support, Product, Engineering, and Customer Success
Experienced - You have 4-6 years of experience in tech consulting, tech implementation or customer-facing roles at high-growth startups or enterprises in B2B SaaS and demonstrated team leadership in various situations
Organized – You’re comfortable managing multiple projects, timelines, and stakeholder expectations, even in ambiguous and fast-changing environments
Technically Fluent – You have a technical foundation and can clearly communicate technical challenges and solutions to both engineers and customers, especially in the context of applied AI
Mobile – Willingness to travel up to 40% of the time
You have experience in implementing AI at scale in enterprise context
You have acquired domain expertise in the financial services industry (banking, insurance, lending, payments, etc.)
You demonstrate strong analytical skills and have a hands-on mentality
You have knowledge of APIs and know the basics of Python and SQL

What the job involves

As an Enterprise Customer Value Engineer at Taktile, you’ll work closely with our enterprise customers to implement complex solutions and ensure they unlock maximum value from our platform
This role is central to our mission of transforming customers' decisioning infrastructure to optimize and automate mission-critical business decisions
You’ll collaborate across Taktile’s Solutions, Product, and Sales teams, as well as with external partners, to support customers throughout their entire lifecycle, driving strategic outcomes and sustained impact
You will act as the strategic partner and primary point of contact for enterprise customers post-sale and coordinate cross-functional teams (Product, Engineering, Solutions, Data) to deliver high-impact projects on time
You translate complex business problems into workflows and product configurations and become a subject-matter expert in the Taktile platform and the business value it can unlock for our customers
You will closely collaborate with Taktile’s Account Executive and Solution Engineers to build strong relationships with executive level stakeholders as well as Taktile’s core users within customer teams
Identify new opportunities for product expansion and adoption within customer accounts and continuously gather feedback and insights to inform product development and iterate on delivery playbooks with our product and engineering teams

Our take

Taktile’s goal is to enable financial services enterprises to adopt machine learning (ML) technology and deliver ML applications. Whilst ML may seem old news, these businesses have been slow to adopt it due to a shortage of expertise, IT resources and regulatory freedom.

This means that the wealth of data at their fingertips tends to go underutilized. With Taktile, these organizations can easily deploy, maintain, and monitor ML applications on a single platform, finally putting crucial ML tools in the hands of enterprise level businesses.

Taktile has inspired impressive confidence in some high-profile backers, including Y Combinator, and the founders of industry behemoths like Datadog and Github. With platforms like Taktile's playing a facilitating role in the AI revolution of financial services, the road ahead should provide ample opportunity for innovation and growth.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

103% employee growth in 12 months

Glassdoor (4.9)

Company

Funding (last 2 of 5 rounds)

Jun 2026

$110m

SERIES C

Feb 2025

$54m

SERIES B

Total funding: $188.9m

Company HQ

Chelsea, New York, NY

Leadership

Maximilian Eber

(Co-Founder & CPTO)

Maximilian holds a PhD in Philosophy from Harvard University. Prior to co-founding Taktile in 2020, he worked in Machine Learning and Casual Interface at QuantCo for over 4 years.

Maik Taro Wehmeyer

(Co-Founder & CEO)

Maik is a Member of the European Commission European AI Alliance, and Founding Member at KI Bundesverband. Previously, he was a Machine Learning Engineer at QuantCo and a Research Associate at Harvard Business School.

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