Client-Facing Technical Support Specialist, Togetherwork
Mission-critical software & payments solutions
Be an early applicant
Mission-critical software & payments solutions
201-500 employees
Be an early applicant
201-500 employees
Company mission
To ignite the spirit of unity, empower collective growth, and propel communities toward extraordinary achievements.
Role
Who you are
- If you're someone who enjoys problem-solving, creating helpful documentation, and communicating clearly with both technical and non-technical users, this role is a strong match
- 2+ years of experience in SaaS technical support or application support, with both client-facing and technical responsibilities
- Experience using tools like Zendesk, Salesforce, or ServiceNow
- Familiarity with SQL, APIs, CSVs, or a strong interest in learning them quickly
- Clear, empathetic communication skills, especially when explaining technical concepts to non-technical users
- Ability to manage time and tasks independently in a hybrid work environment
- Bonus: Experience supporting CRM platforms or nonprofit clients is a plus
What the job involves
- We’re looking for a Client-Facing Technical Support Specialist to join our support team serving nonprofit clients on the ClearView CRM platform
- This is a hybrid role based in Austin, TX, where you'll work both remotely and in person as needed with team members and clients
- You’ll be the first line of technical support (Tier 1, with occasional Tier 2), helping users troubleshoot issues, understand our features, and feel confident using our software
- You’ll also collaborate cross-functionally to resolve problems, improve processes, and enhance the overall client experience
- Provide Tier 1 technical support via Zendesk, triaging and resolving incoming tickets
- Communicate effectively with nonprofit clients through email, chat, and video
- Build trusted relationships with assigned clients through proactive support and consistent follow-up
- Document recurring issues, draft macros and runbooks, and help expand internal knowledge base content
- Escalate bugs and complex issues to Product and Engineering teams with clear logs and reproduction steps
- Support light QA testing of new features or custom implementations before release
- Keep clients informed about product updates, changes, and best practices
- Tools You’ll Use:
- Zendesk, Jira, Confluence
- SQL, Postman, CSV
- Salesforce Service Cloud
- Slack, Office 365
- ClearView CRM (our proprietary platform)
Our take
Togetherwork specializes in providing software and payment solutions tailored for member-based organizations. The company offers a suite of tools designed to enhance group management, member engagement, and financial operations.
The company has built a strong reputation for supporting organizations in their growth and operational needs. With solutions that are crafted to simplify membership management, improve communication and optimise payment processes, organizations can deliver high-quality services to their members and constituents.
Recently, the company secured substantial funding, highlighting backers' faith in the company. This funding will support the company's plans to enhance its capabilities and expand its reach, continuing its mission to strengthen member-based organizations and contribute to their growth and success.
Steph
Company Specialist at Welcome to the Jungle
Company
Company benefits
- Medical, dental, and vision insurance options
- 100% Employer paid short/long term disability
- Basic Life
- 401(k) option with 100% company match
- Flexible paid personal/vacation time built on mutual trust and accountability
- 10 sick days annually
- 10 company paid holidays
- 6 weeks paid parental leave
- Pet Insurance
- Medical Travel Benefits
- Infertility Benefits
- Teladoc
- Employee Assistance Program
- Wellness Benefits & Engagement Platform
Company HQ
Civic Center, New York, NY
Leadership
Neil Platt
(CEO)They have spent most of the past 20 years as a Software and Payments Entrepreneur and Executive, nurturing and growing successful fintech companies.
Salary benchmarks
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