Mass Market Solutions Engineer, Zoom
$131.2-262.4k
+ Equity
More information about location
Work platform for human connection
Open for applications
Work platform for human connection
1001+ employees
Open for applications
$131.2-262.4k
+ Equity
More information about location
1001+ employees
Company mission
To help people connect, collaborate, and get more work done, together.
Role
Who you are
- The ideal candidate will bring hands-on experience with SaaS solutions including Meetings, Video, Voice, Contact Center, and ISV integrations
- 5+ years of technical experience in SaaS technologies SaaS Collaboration Sales, Customer Success, or Tech Support experience (i.e. conferencing, voice, UCaaS, CCaaS)
- Exceptional ability to communicate complex technical concepts clearly and effectively across diverse audiences—from technical experts to business stakeholders—in both intimate settings and large-scale presentations
- Understanding of solution sales and the sales cycle
- Be flexible and able to function in a high growth environment
- Be adaptive to the rapid changes and enhancements of a UCaaS solution across all product lines
- Typically requires Bachelor of Science (BS) / Bachelor of Engineering (BE) or equivalent
Desirable
- Experience in customer facing technical role is preferred
- Knowledge of traditional voice communications systems and applications
- Working knowledge of packet captures - how to read and decipher
- End-to-end IT systems knowledge
- Formulate and communicate a technical solution / vision
- Understand Zoom partner and ecosystem partners, products and applications
- Competitive knowledge in UCaaS and ISV market
What the job involves
- Join a dynamic team where your growth is accelerated through strategic mentorship and hands-on experience
- As a Mass Market Solutions Engineer, you'll master the entire Zoom Platform one focus area at a time, guided by seasoned experts who are invested in your success
- What makes this opportunity exceptional is our collaborative culture—you'll build deep technical expertise while developing strong cross-functional relationships that span the organization
- Our peer mentorship model ensures you'll quickly acclimate to both the technical intricacies of Zoom and the professional skills needed to thrive, setting you up for long-term career success
- We are seeking a highly motivated, eager to learn professional with strong communication skills and a growth mindset to demonstrate the business value of our AI-powered, all-in-one collaboration platform to customers
- This individual is passionate about unified communications and contact center technologies
- Competitive (Microsoft, Amazon, RingCentral, 8x8, Cisco) &/or legacy on-premise systems knowledge is a plus
- Designing next generation communication solutions for Zoom customers
- Conducting demonstrations and POCs (proof of concept) for prospective and existing Zoom customers
- Translating customer problems into technical solutions and business outcomes
- Communicating strategic value of Zoom over competitive offers
- Preparing responses to RFQ/RFPs
- Assisting in the scoping of professional services engagements
- Working cross-functionally within Zoom to deliver customer happiness
- Driving Zoom product direction and innovation
- Learning and growing with Zoom’s platform as it constantly and rapidly evolves
Application process
- End Date: June 1, 2026
Our take
Zoom reworked video conferencing when most people assumed it was a solved problem, with services from Cisco and Skype already ubiquitous in workplaces and homes. However, its videoconferencing infrastructure was simpler to use, faster and more flexible than any previous solution, and it swiftly took the world by storm.
Its success bred competition, however, and companies such as Microsoft and Google, along with numerous smaller communications firms, have begun making inroads on Zoom's formerly commanding lead. Additionally, as workplaces are mostly adopting a hybrid or flexible working strategy, some of its importance as a workplace tool is wearing off and it is recording a gradual decline in daily usage rates.
To counter these trends, Zoom is expanding its business offerings through product development and strategic acquisitions. Alongside many other large tech companies, it has battled through a difficult economic situation, but it nonetheless remains a profitable company and household name. Plus, its track record of innovation means it is still very much one to watch in the communications space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2017
$100m
SERIES D
Feb 2015
$30m
SERIES C
Total funding: $148.5m
Company benefits
- Work from home opportunities
- Retirement benefits
- My-Time-Off (MTO), an extended vacation policy
- Employee Stock Purchase Plan (ESPP) and Restricted Stock Unit (RSU) Equity Program plus Yearly stock grant for all employees
- Wellness and fitness reimbursement, wellness resources, Thrive Global wellness app, TaskHuman wellness coaching app
- Employee Assistance Program (EAP) including emotional support, financial resources and legal guidance
- Paid Parental Leave (both parents) 16 weeks paid leave (or statutory if more generous)
- Employer Matching of Charitable contributions up to $500 USD equivalent/year
- Annual Zoom Store Allowance
- Business Travel Accident Insurance
Company HQ
Downtown San Jose, San Jose, CA
Leadership
Eric Yuan
(CEO & Founder)Previously VP Engineering at Cisco and WebEx.
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