Forward Deployed Engineer, Elyos AI
£80-120k
Offers equity
Autonomous customer service agent for trades and field services
Posted today
Autonomous customer service agent for trades and field services
1-20 employees
Posted today
£80-120k
Offers equity
1-20 employees
Company mission
To built the future of AI-powered voice automation, starting with the trades industry. Our voice agents help tradespeople win more jobs, serve customers better, and run their businesses smarter.
Role
Who you are
- If you love working directly with users, tackling ambiguous challenges, and shipping code that makes a difference, this role is for you
- Customer-obsessed: You thrive on direct interaction with users and you measure your success by theirs
- Biased for action: You experiment, iterate and learn in the open
- Owner’s mindset: You take responsibility for delivering outcomes, not just code
- Ambitious & bold: You’re excited to push boundaries, whether that’s in AI, voice platforms, or scaling systems
- Team-first collaborator: You make your teammates stronger and never shy away from the unglamorous tasks
- Care deeply: Quality matters to you - and it shows in everything you build
- Strong fundamentals in software engineering — you can design, debug, and ship reliable systems
- Proficiency with at least one of our core languages (Python or TypeScript) - or the ability to learn fast
- Experience building and shipping production systems end-to-end, ideally in environments with direct user exposure
- Comfort working across the stack - frontend, backend, infrastructure
- Ability to work directly with customers or non-technical stakeholders to scope, negotiate, and deliver solutions
- A track record of impact: maybe you’ve built something people use, led hairy integrations, or owned projects others avoided
Desirable
- Experience in forward deployed or customer-facing(e.g solutions, sales) engineering roles
- Early-stage startup experience, especially in AI, voice platforms, or event-driven systems
- Familiarity with modern cloud infrastructure (Kubernetes, serverless, distributed systems)
- Evidence of customer empathy - support experience, founder experience, or just building things that solved real user pain
What the job involves
- As a Forward Deployed Engineer, you’ll work closely with our customers to solve their hardest problems
- You’ll be on the front lines translating real-world needs into product improvements, integrations and solutions that drive impact
- Partner with customers to understand their workflows, challenges, and goals - then design and deliver solutions tailored to them
- Build and ship core features across our stack (Python, TypeScript, cloud infra, event-driven systems, third party integrations)
- Ship quickly: prototype, iterate, and deliver value in days, not months
- Act as the bridge between customers and our core engineering team - bring back insights, influence the roadmap, and raise the bar for product quality
- Own the end-to-end lifecycle: scoping, building, deploying and supporting solutions in production
Salary benchmarks
Our take
For trades and field services like plumbing and electrical maintenance, customer service can take up a considerable amount of precious business time. Elyos AI, formerly Elyos Energy, has built multifaceted autonomous AI agents that help to accelerate business and ensure full visibility and control over a service.
Elyos’s AI agents cover out-of-hours customer calls, diary management, sales execs, and automated paperwork. This effectively maximises business productivity and is used by large trade businesses like Diamond Green Energy, APG and Aquila to streamline operations.
It’s unsurprising that Elyos AI has achieved significant success; its former iteration as Elyos Energy focused on machine learning platforms for renewable energy efficiency. Now its focus has shifted to the work of people, it’s building on its AI capabilities to reduce overheads and improve customer satisfaction. With a growing number of customers, Elyos AI looks poised for further growth.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (1 round)
Oct 2023
$3m
SEED
Total funding: $3m
Company benefits
- Competitive salary & equity - we are building together, we win together
- AI-focused learning & development - stay ahead of the curve
- Team socials & annual offsites - cool destinations included
- Private healthcare - because your well-being matters
Company HQ
London, UK
Leadership
Adrian Johnston
(Co-Founder)Previously co-founded Una Brands. Worked as a Consultant at The Boston Consulting Group, and within Global Capital Markets for Goldman Sachs.
Philippa Brown
(Co-Founder)Worked at Rolls-Royce as an Operations Consultant. Was Chief of Staff to Ovo's COO and evolved into Head of Strategy.
Panos Stravopodis
(Co-Founder & CTO)Previously VP of Engineering for Zoa and Director of Engineering for Bulb.
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