Senior Technical Support Specialist, Intruder
US hours
$50-80k
Plus share options
More information about location
Cloud-based vulnerability scanner
Open for applications
Cloud-based vulnerability scanner
21-100 employees
Open for applications
$50-80k
Plus share options
More information about location
21-100 employees
Company mission
To find cyber security weaknesses before the hackers do.
Role
Who you are
- Strong understanding of Cyber Security, with a specific focus on Offensive Security
- Practical experience with Web Application security testing
- Working knowledge of APIs and web server interaction
- Proficiency in command-line usage across MacOS, Windows, and Linux
- Familiarity with TCP/IP, firewalls, WAFs, IPS, IDS, external and internal networks, TLS/SSL, DNS and methods for testing internet exposure
- Intermediate knowledge of Cloud services (AWS, Azure, and GCP) and security tools such as Nmap
- Empathetic and courteous approach to customer interactions, ensuring customers feel supported throughout their cybersecurity journey
What the job involves
- Our Technical Solutions team, at the forefront of Intruder's engagement with our valued customers, plays a pivotal role in providing advanced technical support, solutions, and automation capabilities in order to enable our customer to get maximum value from our services
- Provide customers with prompt, accurate and empathetic technical support via the chatbot function
- Take ownership of reported technical issues and follow through to resolution with the ability to research, diagnose, troubleshoot and identify solutions, sometimes working with other teams to do so
- Monitor the company's Intruder account (yes, we scan ourselves!) and relay any issues that need to be resolved
- Document support issues and contribute to our knowledge base in the form of help articles, instructions manuals, FAQs, internal process etc – ensuring that content is always up to date
- Design and execute automation solutions that improve customer experience and drive operational efficiency
- Collaborate with Customer Success to interface with clients, understand their unique challenges, and provide tailored technical solutions during the onboarding phase and beyond
- Resolve complex customer issues and provide advanced technical implementation assistance
- Provide ad-hoc support on more complex sales engagements
- Disseminate customer feedback and feature requests to the wider team
- Help upskill and encourage colleagues who are less familiar / confident with technical details
Application process
- 15-minute video call with our People Manager (Alexa)
- 1-hour task to complete in your own time
- 1-hour presentation and Q&A with hiring manager Naomi (Head of Support and Scaled Customer Success) and a member of our Security team
- 30-minute video call with our CEO or CTO
- Reference checks
- Offer!
Our take
Intruder is a proactive security monitoring platform for internet-facing systems. It aims to help organisations reduce their cyber attack exposure by providing effortless cyber security.
Intruder was founded in 2015 to help solve the information overload crisis in vulnerability management. Having worked both as an ethical hacker for tier one companies, and for blue teams defending critical national infrastructure, Founder Chris Wallis noticed that while vulnerability management tools were great at finding issues, they were less useful when it came to prioritising them, tracking them, and timely alerting when problems arose. Quite simply - the most important issues were often getting lost in the noise. Intruder aims to help divide the needles from the haystack, focusing on what matters, while ignoring the rest. Effective cyber security is about getting the basics right - Intruder helps clients do that, saving time on the easy stuff, so they can focus on the rest.
Intruder believes that cyber threats are ever-changing and require dedicated oversight while existing services are overly complex to configure and operate. The jargon produced is often confusing, requiring specialist interpretation. Intruder aspires to provide a simple cloud-based security solution which continually scans clients' digital assets, highlighting vulnerabilities and outlining remediation advice in the simplest terms.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Nice people
"Despite working remotely with most of the team, I've been able to build relationships with people from across Intruder. Everyone has time for each..."
Funding (last 2 of 3 rounds)
Oct 2020
$0.8m
SEED
Dec 2018
$0.4m
SEED
Total funding: $1.3m
Company benefits
- Share options so you can benefit from our success
- 28 days paid holiday plus bank holidays, and an additional 5 unpaid if you wish to take them
- Flexible working - you can work from home, but you should be in a position to work from our Shoreditch office 1-2 times a week if you're London-based
- Regular (optional) socials to have some fun. In the past we've explored virtual worlds, played laser tag in VR, and had way too much fun at the cabaret
Company HQ
London, UK
Articles
Leadership
Chris Wallis
(Co-Founder)Over a decade experience in cyber security. Worked for big four consulting and international finance organisations. Has advised numerous FTSE 100 companies on cyber security.
Patrick Craston
(CTO & Co-Founder)PhD. Computer Science specialising in artificial neural networks. Expert domain knowledge from six years experience working at one of the UK’s leading cyber security agencies.
Diversity, Equity & Inclusion at Intruder
- At Intruder, we celebrate our similarities and our differences. Intruder is made up of 15 nationalities, speaking 11 languages, working in 9 countries. We are building a global community of passionate people that value respect and integrity, as we come together to achieve a common goal.
Share this job