Senior Software Engineer, Zoom
AI-Native Application
$124-271.2k
+ Equity + Bonus
Office located in San Jose, CA
Work platform for human connection
Job no longer available
Work platform for human connection
1001+ employees
Job no longer available
$124-271.2k
+ Equity + Bonus
Office located in San Jose, CA
1001+ employees
Company mission
To help people connect, collaborate, and get more work done, together.
Role
Who you are
- Hold a BS or MS in Computer Science, Engineering, or a related field, with 5+ years of professional software engineering experience
- Develop backend systems using Java (Spring Boot) or Python, including RESTful APIs and microservice-based architectures
- Design AI agent–based applications using advanced reasoning and orchestration patterns such as ReAct, Chain-of-Thought (CoT), and multi-agent systems
- Engineer and optimize prompts for complex reasoning tasks, while managing LLM context windows and long-term memory using techniques such as vector databases
- Model and maintain scalable data solutions with a solid understanding of SQL and NoSQL database design
- Apply data analysis and statistical concepts to inform system design and AI behavior evaluation
- Implement real-time AI response delivery using streaming protocols such as Server-Sent Events (SSE) or WebSockets
- Build high-concurrency, asynchronous systems using modern async programming models (e.g., Java CompletableFuture, Reactive Streams)
- Implement and debug distributed, multi-agent systems using observability tools and distributed tracing frameworks like OpenTelemetry
- Create production-grade AI evaluation and orchestration pipelines (LLMOps). Leverage vector databases (e.g., Pinecone, Milvus), semantic search, AI orchestration frameworks (e.g., LangChain, Semantic Kernel, AutoGen), and large-scale data platforms or OLAP databases (e.g., ClickHouse)
What the job involves
- We are looking for a backend engineer with a passion for AI-native application to help us build the next generation of Contact Center applications
- In this role, you will design and implement the systems that reason, plan, and execute complex analytical tasks reliably
- You will work at the intersection of traditional software engineering and AI-native experience development, creating robust frameworks and complex problem-solving
- Zoom Contact Center is Zoom’s next-generation cloud-based customer engagement platform
- Our team is at the forefront of this evolution, building an AI-powered analytics engine that acts as a virtual data analyst for our customers
- We are moving beyond traditional reporting to create intelligent agents capable of understanding natural language and reasoning through complex data problems
- We provide actionable insights to improve contact center efficiency
- Building AI-native Systems: Design and implement robust AI-native contact center architectures (e.g., ReAct, Multi-Agent Systems) that can autonomously plan and execute complex workflows
- Developing Backend scalable services using Java and Spring Boot to support high-performance AI applications
- Designing and optimizing prompt strategies, context management systems, and agent memory to ensure high accuracy and relevance in LLM responses
- Building logic for decomposing ambiguous user requests into executable steps, handling dependencies and error recovery in non-deterministic AI flows
- Engineering observability and evaluation frameworks to monitor agent performance, latency, and correctness in production
- Partnering with data scientists and product managers to translate complex analytical requirements into reliable engineering solutions
Application process
- End Date: March 1, 2026
Our take
Zoom reworked video conferencing when most people assumed it was a solved problem, with services from Cisco and Skype already ubiquitous in workplaces and homes. However, its videoconferencing infrastructure was simpler to use, faster and more flexible than any previous solution, and it swiftly took the world by storm.
Its success bred competition, however, and companies such as Microsoft and Google, along with numerous smaller communications firms, have begun making inroads on Zoom's formerly commanding lead. Additionally, as workplaces are mostly adopting a hybrid or flexible working strategy, some of its importance as a workplace tool is wearing off and it is recording a gradual decline in daily usage rates.
To counter these trends, Zoom is expanding its business offerings through product development and strategic acquisitions. Alongside many other large tech companies, it has battled through a difficult economic situation, but it nonetheless remains a profitable company and household name. Plus, its track record of innovation means it is still very much one to watch in the communications space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2017
$100m
SERIES D
Feb 2015
$30m
SERIES C
Total funding: $148.5m
Company benefits
- Work from home opportunities
- Retirement benefits
- My-Time-Off (MTO), an extended vacation policy
- Employee Stock Purchase Plan (ESPP) and Restricted Stock Unit (RSU) Equity Program plus Yearly stock grant for all employees
- Wellness and fitness reimbursement, wellness resources, Thrive Global wellness app, TaskHuman wellness coaching app
- Employee Assistance Program (EAP) including emotional support, financial resources and legal guidance
- Paid Parental Leave (both parents) 16 weeks paid leave (or statutory if more generous)
- Employer Matching of Charitable contributions up to $500 USD equivalent/year
- Annual Zoom Store Allowance
- Business Travel Accident Insurance
Company HQ
Downtown San Jose, San Jose, CA
Leadership
Eric Yuan
(CEO & Founder)Previously VP Engineering at Cisco and WebEx.
Salary benchmarks
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