Site Reliability Engineering Leader, Patsnap
AI-powered IP and R&D intelligence
Posted today
AI-powered IP and R&D intelligence
501-1000 employees
Posted today
501-1000 employees
Company mission
To empower IP and R&D teams by providing better answers, so they can make faster decisions with more confidence.
Role
Who you are
- Bachelor’s degree in Computer Science or a related field, with at least 8 years of experience in DevOps, SRE, or infrastructure operations
- Proven experience leading technical teams and managing production environments at scale
- Strong expertise in cloud platforms (AWS preferred), Kubernetes, Docker, CI/CD pipelines, Infrastructure as Code, and observability platforms
- Deep understanding of distributed systems, high-availability architectures, and large-scale SaaS environments
- Experience driving automation and operational excellence initiatives
- Hands-on experience using AI tools such as ChatGPT, Claude, GitHub Copilot, Codex, or similar technologies to improve engineering productivity
- Strong problem-solving, leadership, communication, and stakeholder management skills
- Fluent in English; Mandarin is highly desirable to facilitate collaboration with teams across multiple regions
- Even if you don’t meet 100% of the above qualifications, we encourage you to apply and tell us why you’d be a great fit for this role!
What the job involves
- Built and led Site Reliability or Platform Engineering teams in complex SaaS environments?
- Looking to shape engineering strategy while developing a high-performing SRE function?
- Passionate about building reliable, scalable platforms using cloud technologies, automation and AI?
- Want to make a lasting impact at a company helping the world's leading innovators move faster?
- If this sounds like your next move, we'd love to hear from you
- As our Site Reliability Engineering (SRE) Leader, you'll lead our UK SRE team, ensuring the reliability, security, performance and scalability of our global SaaS platform
- This is a highly visible leadership role where you'll define operational strategy, champion engineering best practices and drive AI-powered automation
- Working closely with Engineering, Product, Infrastructure and Security teams across the UK, Singapore and China, you'll help scale our platform while building a culture of reliability, ownership and continuous improvement
- Build technology that powers global innovation. Join a company trusted by over 15,000 organisations worldwide, helping some of the world's most innovative businesses solve complex IP and R&D challenges with AI
- Lead AI-powered engineering. Shape the future of our Site Reliability Engineering function by driving automation, resilience and AI-native operational practices across our global platform
- Own a business-critical function. Lead a talented SRE team, influence engineering strategy and make a direct impact on the performance and reliability of products used around the world
- Work with modern technologies. Solve complex challenges using AWS, Kubernetes, cloud-native architecture and the latest AI-powered engineering tools
- Collaborate globally. Partner with experienced engineers and technology leaders across the UK, Singapore and China in a collaborative, high-performing engineering culture
- Grow your leadership career. As PatSnap continues to invest in AI and engineering, you'll have the opportunity to expand your impact, develop your team and shape the future of our engineering organisation
- Build, lead and develop the UK SRE team, establishing operational standards, best practices, and reliability goals
- Ensure the high availability, stability, security, and performance of business-critical platforms and services
- Define and drive the operational strategy for our global SaaS platform, ensuring exceptional reliability, availability and performance
- Lead major incident management, acting as the senior escalation point during critical production events
- Establish and monitor reliability metrics, including SLIs, SLOs and operational KPIs
- Drive automation across infrastructure, deployments, monitoring and operational workflows to improve efficiency and reduce manual effort
- Champion the adoption of AI-powered operations, leveraging modern AI technologies to enhance engineering productivity and operational excellence
- Partner with Engineering, Product, Security and Infrastructure teams to improve platform architecture, scalability and operational readiness
- Lead disaster recovery planning, operational resilience initiatives and risk management across the platform
- Continuously evaluate emerging cloud, AI and platform technologies to keep PatSnap at the forefront of engineering excellence
- Stay current with emerging cloud, AI, and SRE technologies, driving continuous improvement across the organization
Our take
PatSnap, which began its life in 2007 as a global patent search database, now offers a “connected intelligence platform” which leverages AI and big data analytics to allow enterprises to gain insights into markets, IPs, and competitor performance, all with the end goal of optimising their own R&D strategies.
Global spending on R&D is in the trillions, but PatSnap claims that its productivity is lower than it was forty years ago. This goes some way in explaining how the company’s popularity has skyrocketed in recent years, securing hundreds of millions in funding and opening up bases across Asia as well as in the US and the UK.
This expansion into the West has proven to be highly profitable, and the company continues to thrive by broadening its range of services. The company's investment in its own R&D has resulted in a number of new collaborative projects, as well as the launch of its AI-powered GPT product, PatsnapGPT, that has been developed to "revolutionize IP and R&D innovation services".
Steph
Company Specialist at Welcome to the Jungle
Insights
-5% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Mar 2021
$300m
SERIES E
Jun 2018
$38m
SERIES D
Total funding: $351.6m
Company benefits
- 2 company paid volunteering days
- Parental leave policies
- Life Assurance
- 25 days annual leave allowance + bank holidays (Additional time off based on service up to a maximum of 5 extra days)
- Eyecare voucher scheme
- Private healthcare with Bupa Healthcare
- Private pension with Scottish Widows
- Perkbox benefit scheme, we aim to reward our Patsnappers for all their hard work as much as we can
- WFH stipend
- Cycle To Work scheme
- Payroll giving
Company HQ
Newton, Singapore
Leadership
Jeffrey Tiong
(Founder & CEO)Jeffrey has been at the helm of PatSnap since co-founding the company in 2007. They are also a member of the Forbes Technology Council.
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