Account Director, Zeta Global
£65-70k
3 days a week in office
Cloud-based marketing technology
Open for applications
Cloud-based marketing technology
1001+ employees
Open for applications
£65-70k
3 days a week in office
1001+ employees
Company mission
To empower enterprises to thrive in a digital ecosystem with intelligence, individuality and integrity.
Role
Who you are
- Zeta Global is looking for a dynamic, personable and strategically minded individual who is acutely skilled in client service management to join a growing team for some of our largest retail and global clients
- The individual will be a team player, solutions oriented and can manage multiple client and internal stakeholders at senior levels
- Having digital marketing experience is a requirement, with experience in traditional and emerging mediums a very strong plus
- A background in CRM business strategy and technology is required
- A background in being a leader on a large and multi-disciplined team is required
- The successful candidate will be able to understand and proactively identify client and teammate needs and work with specialist teams to effectively develop business solutions across services and technology, as well as ensure excellence in delivery
- They will also have a proven track record in growing revenue across a book of business, as well as a strong understanding of technology and the ability to effectively communicate complex solutions to clients
- They will be able to successfully serve as the main conduit between our strategy, campaign and technical leads on the team and the client and/or other internal service groups (creative, data science, etc.) at Zeta Global
- BS or BA degree, preferably in Marketing or Business
- 7+ years’ in a senior digital and traditional marketing position managing senior clients and multiple stakeholders
- Previous experience with cross-channel digital and traditional marketing, partnership development, ecommerce and CRM
- Experience with ESP and CDP platforms within the Retail industry
- Experience in partnering with clients and colleagues on business strategy and solutions
- Proven revenue generation and growth across book of business
- Strong understanding of marketing platform technology
- Strong understanding of the various marketing mediums available: digital, emerging and traditional
- Management experience
- Superb communication skills
- Highly resourceful, solutions oriented with a positive attitude
- Accountability
- Team player
- Proficient in MS Office: Excel, PowerPoint, and Word
What the job involves
- This a client facing, London based role, and you will be expected to work from the client’s office up to 3x weekly and meet in Zeta’s London office on a regular basis to meet and work with your key account team and SMEs
- Serve as the owner of the EU / AU sector of a global account, knowing the total solution and being able to represent all aspects of the relationship to internal and external stakeholders. Act in a client-facing capacity to lead the direction, communications, and outcomes across both teams
- Lead a cross-functional team including Operations, Strategy, Analytics, and Solutions within the CRM business unit, driving growth across Email and Media
- Act as the voice of the client with internal stakeholders to ensure your client’s business priorities and impacts are known across the organization
- Escalate any major client issues, bringing in senior management as appropriate
- Become well versed in all of Zeta’s capabilities and services in order to drive customer adoption and relationship growth
- Develop a pipeline of new opportunities based on client needs and values. Assist in scoping of solutions for clients resulting in programs which support the client’s business objectives and position the relationship for success
- Manage the delivery of scoped services for clients, coordinating efforts across the internal technical and operational teams (client solutions, analytics, operations, and implementation) and external teams, ensuring timeliness and quality at each step
- Own financial forecasting on a weekly basis, reporting to the business changes in revenue
- Own overall health of the account and satisfaction of the client, measured through relationship management across client’s organization and reoccurring client ratings (ie. NPS scores)
- Maintain a regular in-person presence with clients, be on site in client office 2-3x per week
- Lead client calls and communications including the development of client-facing materials including proposals, presentation deliverables, strategic points of view, status reports, Quarterly Business Reviews, and requirements documents. Ensure and manage to outcomes and follow-ups
Salary benchmarks
Our take
Zeta Global is a cloud-based marketing technology company that specializes in marketing platforms and customer relationship management software. Its Zeta Marketing Platform uses proprietary data, predictive AI, and omnichannel technology to personalize interactions with customers at every point of contact.
Co-founded by David Steinberg and former Apple CEO John Sculley, Zeta works with more than one thousand customers including high-profile clients such as BMW, Samsung, CNN, and Volvo. While the company may not have the balance sheets of direct competitors such as Salesforce, Oracle, or Adobe, Zeta remains profitable having raised over $300M in funding.
Zeta's 2021 bid for IPO status was met with a lower-than-expected stock valuation, but it remains confident that its shift to the public sphere will help diversify its enterprise customers and further embed itself in the data industry. In 2022, it achieved carbon neutrality and launched a thought leadership campaign called Zeta NEXT in 2024, indicating its steps towards being a market leader.
Steph
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2017
$115m
SERIES F
Jul 2015
$125m
LATE VC
Total funding: $310m
Company HQ
Midtown South, New York, NY
Leadership
David A Steinberg
(CEO)Prior to founding Zeta and CAIVIS, they founded InPhonic, the largest seller of wireless phones and communications products and services on the Internet. InPhonic was #1 on Inc. 500 list of fastest growing companies in 2004
John Sculley
(Vice Chairman of the Board & Investor)Former CEO of Apple Computer. They joined Apple in 1983 when the Company had $600 million in revenues; by the time they left, Apple's revenues exceeded $8 billion.
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