Chief of Staff, ServiceTitan
Research and Development
$246.5-329.7k
All-in-one operating platform for trades
Be an early applicant
All-in-one operating platform for trades
1001+ employees
Be an early applicant
$246.5-329.7k
1001+ employees
Company mission
To be the world's most impactful vertical SaaS company.
Role
Who you are
- 8+ years of experience in strategy, operations, management consulting, or a Chief of Staff / Senior Program Management role within a high-growth SaaS or technology company
- At least 3 years in a Chief of Staff, Senior Program Manager, or equivalent strategic operational role working directly with VP-level or above leadership
- Deep fluency in how R&D organizations work - you understand the product development lifecycle, engineering org structures, and the relationship between roadmap, resourcing, and business outcomes
- Strong analytical and financial acumen - you can build a model, read a P&L, and translate numbers into a story that drives decisions
- Exceptional communication and executive presence - you write clearly, present confidently, and know how to tailor a message for a CTO, an IC engineer, or a board member
- A pragmatic driver mentality - you can dig into technical details, thoughtfully question approaches for efficiency, and move quickly without sacrificing quality
- Operational horsepower - you love building process where there is none, and simplifying process where there's too much; passion for scalable systems in a high-growth, constantly changing environment
- High emotional intelligence - you build strong, trusted relationships across all levels of an organization, and you earn influence, not authority
- Comfort with ambiguity - you seamlessly shift between strategic planning and operational problem-solving, and you bring calm to fast-moving, complex environments
- B2B SaaS experience strongly preferred; familiarity with program/project management methodologies (Agile, PMP, CSM) a plus
- Bachelor's degree required in Engineering, Computer Science, Business, or related field; MBA or advanced degree preferred
- Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway
What the job involves
- The R&D org at ServiceTitan is the engine of the company - we build the platform that powers the trades, an industry that keeps homes running and businesses growing. This role sits at the center of that engine, with visibility into everything from long-range product strategy to how we hire and develop world-class talent. If you want scope, impact, and the opportunity to help shape one of the most important organizations at ServiceTitan - this is it
- Strategic Partner to the Head of R&D Serve as a thought partner and trusted advisor to the Head of R&D - helping shape priorities, prepare for key decisions, and drive alignment across the organization. Represent R&D leadership in cross-functional forums, escalations, and strategic initiatives as needed. Proactively surface high-impact opportunities to improve business processes across both the R&D org and the company as a whole
- R&D Operating Rhythm & Execution Own the operational cadence of the R&D org: leadership team meetings, quarterly planning cycles, OKR tracking, roadmap reviews, and all-hands. Design and continuously improve the processes that keep teams aligned, accountable, and unblocked. Ensure decisions are captured, owners are assigned, and follow-through actually happens
- Cross-Functional Connector Act as the primary connective tissue between R&D and the rest of the business - Finance, People Ops, GTM, and Corporate Engineering. Partner with other Chiefs of Staff and functional leaders to ensure cross-organizational alignment. Facilitate cross-functional initiatives, surface dependencies early, and ensure R&D's priorities and progress are clearly communicated company-wide
- Insights & Business Health Maintain clear dashboards and narrative updates so R&D leaders see progress, risks, and trade-offs in one place. Stay on top of the metrics that matter most: engineering velocity, product delivery, headcount and capacity, and investment allocation. Translate data into clear, actionable recommendations for leadership
- Strategic Programs & Special Projects Lead high-priority, often ambiguous initiatives that don't fit neatly into an existing team's charter - from org design to M&A diligence support to new capability buildout. Operate at a tactical, strategic, and operational level, handling oversight of projects that fall between departments or leadership areas of responsibility
- Communications & Executive Presence Draft and own key R&D communications including executive memos, board and investor materials, all-hands content, and internal updates. Ensure the Head of R&D is well-prepared for every meeting - with the right context, pre-reads, and follow-up. Maintain transparency and alignment across the organization
- Talent & Culture Champion Partner with People Ops and R&D leadership on hiring strategy, onboarding, performance cycles, and culture initiatives. Help build the high-emotional-intelligence environment where great engineers and product builders do the best work of their careers
Our take
In the US, there's been a booming demand for home-service businesses, yet historically many of these trades were running with outdated software systems. That's where ServiceTitan comes in. Founded by friends who grew up around the trades, the company saw a clear gap and set out to give contractors the modern platform they desperately needed.
ServiceTitan's platform is designed specifically for the trades and brings together everything a contractor might need, in one handy system. By focusing on what trade-business owners actually need, it helps turn chaos into structure, giving visibility into operations, so owners can ultimately run their business better.
Now, ServiceTitan serves more than 11,800 trade customers and reported more than $10,000 in annualized billings and processes a huge volume of jobs on its platform. With a market that's still under-served by technology and a platform built to scale, the company is ready to grow even further.
Steph
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2022
$365m
SERIES H
Jul 2021
$200m
SERIES G
Total funding: $1.5bn
Company benefits
- Flexible time off
- Fully paid individual medical, dental, and vision coverage
- Access to on-demand services like Ginger, Headspace, One Medical, Galileo, Aaptiv, and more
- Tax free savings via HSA, FSA, and Dependent Care FSA
- 401(k) match
- Personal development programs
- Medical plan with up to $20,000 in fertility coverage
- Up to 30 weeks of paid leave for birthing parents and up to 16 for non-birthing parents
- Adoption support including reimbursement of up to $20,000
- Bereavement leave for loss of a pregnancy or loved one
- Access to programs for new parents including Maven Maternity, Ready, Set, Food! Wellthy, SNOO Smart Sleeper, and more
Company HQ
Downtown, Glendale, CA
Leadership
Ara Mahdessian
(Co-Founder & CEO)They studied Management and Computer Science at Stanford University, before co-founding ServiceTitan with Vahe in January 2013. They have served since then as CEO.
Vahe Kuzoyan
(Co-Founder & President)Having studied Computer Science at the University of Southern California, they co-founded ServiceTitan in January 2013, serving as the president since.
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