Technical Customer Success, Coro
More information about location
Cybersecurity platform
Open for applications
Cybersecurity platform
201-500 employees
Open for applications
More information about location
201-500 employees
Company mission
To protect our economic backbone - the millions of growing businesses, empowering them to be resilient to cyber threats.
Role
Who you are
- Experience in technical customer success, solution engineering, sales engineering, or a similar role
- Excellent communication skills, with the ability to clearly articulate technical issues to technical and non-technical audiences and explain their impact on business
- Knowledge of the cybersecurity ecosystem, including risk-based security assessments, frameworks, and regulations
- Proven track record of managing customer escalations, balancing customer expectations, and negotiating successful resolutions
- An analytical approach to problem-solving, curiosity, and a strong sense of ownership over all projects and tasks
- Understanding of information security and privacy. Experience with network architecture, VPN solutions, and EDR is a significant advantage
- High motivation and adaptability to work in a fast-paced and dynamic environment
What the job involves
- As a Technical Customer Success professional, you'll guide current and prospective and current channel partners through the technical aspects of our products, ensuring they achieve maximum value.
- Collaborating closely with the Sales team, you'll integrate technical expertise into the sales process and foster strong client relationships.
- You'll manage the entire customer journey, from deployment to retention, creating tailored success plans and driving product utilization.
- Acting as the customer's advocate, you'll ensure their feedback is addressed to enhance their experience.
- If you're motivated and thrive in a fast-paced environment, this role offers an exciting opportunity to make a significant impact and drive the success of our customers and partners
- Serve as the technical subject matter expert (SME), offering product guidance to both current and prospective customers (partners)
- Collaborate closely with the Sales team to execute the technical aspects of the sales cycle
- Lead the entire customer lifecycle, from successful deployments through adoption and retention phases
- Develop and manage a Success Plan for our customers, ensuring product adoption and value realization
- Take ownership of the assigned Book of Business, actively addressing churn risks and identifying growth opportunities
- Drive product consumption and adoption through proactive customer engagement and enablement, focusing on the product’s features and industry best practices
- Represent the voice of our customers internally to ensure their needs are met
Application process
- 30-minute phone interview with our Recruiting Team
- 45-minute Zoom interview with the Hiring Manager
- Take home Assessment
- 60-minute Zoom interview - Panel Presentation
- 30-minute Zoom interview with the Department Head
Our take
In an age where cyber threats loom large for businesses of all sizes, small and medium-sized businesses (SMBs) are increasingly finding themselves in the crosshairs of cybercriminals. With sophisticated breach techniques and the advent of AI, the vulnerability of SMBs has heightened significantly, posing a need for cybersecurity solutions tailored to their scale and resources.
That's where Coro comes in, providing cybersecurity tools specifically designed for smaller businesses. Coro's approach encompasses an all-in-one cybersecurity platform covering various points of entry that cybercriminals might exploit, including email protection, endpoint protection, and cloud protection.
By addressing the specific challenges faced by SMBs, Coro aims to carve out a place in the densely populated cybersecurity landscape. The company has raised impressive funds that will be used to expand its reach beyond the US market, starting with a focus on Europe, while continuing to bolster its R&D efforts to integrate advanced AI tools into its platform.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 5 rounds)
Mar 2024
$100m
SERIES D
Apr 2023
$45m
SERIES C
Total funding: $263m
Company benefits
- Unlimited vacation days, sick days & 10 paid holidays
- Medical, dental & vision (80-90% company paid)
- HSA with contribution, plus FSA
- 401k with company match
- Company paid STD & LTD
- Company paid life & AD&D
- Pet insurance
- Paytient
- Hybrid working
Company HQ
Chicago Loop, Chicago, IL
Articles
Leadership
Guy Moskowitz
(Co-Founder & CEO)Over 15 years of experience in the telecommunications industry, having served in various executive positions at Gilat Satellite Networks, IXI Mobile, Ness Technologies and Amdocs.
Carmel Domshlak
(Co-Founder & CTO)Scientist with over 20 years of AI and Machine Learning experience. They are currently a Professor at the Technion, and was the Head of the Technion-Microsoft centre.
Doron Milchtaich
(Co-Founder & VP Corporate Development)Previously the CTO of Radcom and the SMSC Product Manager at Comverse. They have also worked as a Cellular Technologies Consultant and Instructor, as well as co-founding Targetix.
Dror Liwer
(Co-Founder)Over 25 years of technology, security, and business development experience. Previously the CEO of Pose, a Venture Partner at RDSeed, a GM at IXI Mobile and an SVP at Publicis and Wunderman.
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