Technical Program Manager, Shopware
Checkout & Payments
Salary not provided
Senior and Expert level
Remote from France, Germany, Netherlands, UK
More information about location
eCommerce platform powering online businesses
Open for applications
eCommerce platform powering online businesses
201-500 employees
B2BSaaSeCommerce
Open for applications
Salary not provided
Senior and Expert level
Remote from France, Germany, Netherlands, UK
More information about location
201-500 employees
B2BSaaSeCommerce
Company mission
To create trendsetting eCommerce solutions for the global community.
Role
Who you are
- If you’re passionate about building reliable, scalable checkout and payment experiences, and enjoy orchestrating complex systems, teams, and partners at the heart of commercial success, then this role is for you
- You have 7+ years of experience in technical program management, technical project management, or a comparable senior cross-functional delivery role in complex product or platform organizations in the tech industry
- You bring strong technical fluency and are comfortable working with engineering teams on topics such as distributed systems, APIs, integrations, and modern software delivery practices
- You have a proven track record of leading large, dependency-heavy initiatives that span multiple teams, products, and external stakeholders
- You are experienced in operating in revenue-critical or compliance-sensitive domains and understand the impact of delivery quality on customer trust and business outcomes
- You excel at stakeholder management at all levels, including senior engineering, product, and business leadership, and are confident facilitating alignment in ambiguous or high-pressure situations
- You are highly structured, outcome-oriented, and take clear ownership of delivery, risk management, and execution quality
- You communicate with clarity, precision, and empathy, particularly when navigating trade-offs, constraints, or conflicting priorities
- You have excellent English skills and are comfortable using them daily (German is not required)
- Bonus points if you have experience with e-commerce platforms, checkout or payment systems (PayPal, Stripe, Ayden), third-party integrations, or open-source ecosystems, and if you have led initiatives involving security, compliance, or performance-critical systems
What the job involves
- Checkout & Payments span multiple product areas, engineering teams, external providers, and compliance constraints. The domain is highly cross-cutting, revenue-critical, and dependency-heavy, making it a strong candidate for dedicated program-level ownership. The initial focus is Checkout & Payments, with the expectation that focus areas may evolve over time based on company priorities
- As Technical Program Manager – Checkout & Payments (m/f/d), you will lead cross-functional programs at the heart of Shopware’s commercial transaction flow
- You will connect engineering, product, QA, platform, and external partners to ensure reliable, predictable delivery across initiatives that directly impact revenue, conversion, and customer trust
- Your mission is to ensure that Shopware’s checkout and payment experiences are scalable, compliant, and resilient; while enabling teams to deliver complex changes with clarity and confidence
- You will own and drive complex, cross-functional technical programs at the core of Shopware’s commercial transaction flow. This role operates at program level, spanning multiple teams, product areas, and external partners
- You act as the single point of orchestration for Checkout & Payments initiatives across units aligning product strategy, engineering execution, QA, platform capabilities, and third-party providers to ensure predictable, high-quality delivery in a revenue-critical domain
- You take end-to-end ownership of technical programs across checkout, orders, payments, shipping, tax, and related commercial capabilities, with accountability for delivery outcomes, risk management, and execution quality
- You translate strategic business and product objectives into structured execution plans, clear milestones, and delivery timelines, ensuring alignment across teams with competing priorities and dependencies
- You proactively identify, manage, and resolve cross-team and cross-domain dependencies, technical risks, and delivery bottlenecks before they impact customers, partners, or revenue
- You facilitate and lead program-level alignment forums, planning sessions, and retrospectives, enabling informed decision-making, clear trade-offs, and shared ownership across senior stakeholders
- You coordinate initiatives involving internal teams and external providers (e.g. payment service providers, logistics partners, compliance stakeholders), ensuring seamless collaboration and clear accountability boundaries
- You ensure that delivery consistently meets requirements for scalability, performance, security, compliance, and long-term maintainability, particularly in areas that directly affect conversion, trust, and financial transactions
- You establish and continuously evolve repeatable delivery frameworks, reporting structures, and lean coordination practices that scale with organizational complexity and changing priorities
- You provide transparent, concise program-level reporting to engineering and product leadership, surfacing risks, progress, and decisions in a way that supports timely action
Our take
The eCommerce boom in recent years has shown no signs of slowing down, and Shopware is capturing the opportunity. The company offers a set of open source tools to power the online shopping experience for hundreds of thousands of brands.
There are of course competitors, like Shopify Plus, but Shopware has stood out for serving mid-market companies that were not digitally-native businesses but had to take on digital channels to keep up with customer demand. This, combined with the obvious increase in brands and companies needing help when eCommerce became more mainstream, has served Shopware particularly well.
Founded in 2000, the company only received its first round of funding in 2022. Until then, it had been profitable off its own back. This capital and support from, among others, Carlyle and PayPal will be invested in its international growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (1 round)
Feb 2022
$100m
GROWTH EQUITY VC
Total funding: $100m
Company benefits
- Mobile Working: Whether you live just around the corner or far away - we offer you the flexibility to mobile working. We connect talents from different countries and create a diverse, international work environment.
- Mobile Working Abroad: Shopware empowers you to work temporarily from across the EEA and beyond. For more freedom, focus, and global connection.
- Sports (Urban Sports Club): Enjoy free access to Urban Sports Club (M package), including the app, on-demand workouts, and local sports facilities. Want to upgrade? You can, with a small personal contribution.
- Special Leave Days: Special life events deserve special recognition. Shopware may grand additional paid leave days for special occasions, such as weddings, moves, or volunteer work.
- Private Hardware Use: Work-life meets tech-life. You're welcome to use your Shopware hardware, whether it's your monitor, headphones, or laptop also for private purposes.
- Phone Contract/Reimbursement: Stay connected -wherever you are. We cover parts of your mobile phone costs. Depending on your country, you will either receive a monthly allowance or we will provide you with a phone plan.
- Shopware Coins: Become a true co-create of Shopware's journey. With our voluntary VSOP program, you share in our long-term success and shape the future with us.
- Educational Leave: Learning is more than a nice-to-have. We support your individual development with up to 5 additional workdays per year for recognised, job-related training.
- Learning & Development Offers: Grow with us. We offer a wide range of training opportunities, from e-learning and expert-led training to conferences.
- Career Progression Framework: With transparent career paths and clear development criteria, we support your personal journey at Shopware.
- Mentoring @ Shopware: Our mentoring and buddy programs pair you with experienced colleagues who support your personal and professional development.
- Events: From team events and BBQs to our big annual Shopware Kick-Off, our events build community and strengthen our culture.
- English for everyone: Join our free English and training to grow your skills and strengthen international collaboration.
- Employee Assistance Program: We've got your back - 24/7. In case of professional or personal challenges, you'll have access to immediate, free, and anonymous support from external experts.
- Employee Referral Bonus: If a new employee is hired based on your recommendation, you will receive a referral bonus of up to €2,500.
- 10 Year Anniversary Vacation: 10 years with Shopware? As a thank-you for your loyalty and commitment, you will receive either an additional four weeks of paid vacation or a one-time payment - the choice is yours.
- Welcome Backpack (incl. Merch & Clothes): Your journey with Shopware starts with a backpack full of surprises. Teamwear, premium merch, and your very own Cody.
Company HQ
Borken, Schöppingen, Germany
Leadership
Sebastian Hamann
(Co-Founder & Co-CEO)Co-Founded Shopware at the age of 15.
Stegan Hamann
(Co-Founder & Co-CEO)Entered the professional world once founding Shopware.
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