Business Operations Analyst, ServiceNow
New Grad
$88.8k
+ Equity (when applicable) + Variable/incentive compensation
Office located in Santa Clara, CA
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
$88.8k
+ Equity (when applicable) + Variable/incentive compensation
Office located in Santa Clara, CA
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- Current enrollment in a full-time master's program in Computer Science or a related discipline at an accredited university
- Graduating between December 2025 - May 2026
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
- Highly data-driven, analytical mindset and great attention to detail & passion for data integrity
- What it takes to produce outcomes - technically astute, a solid communicator, intellectually curious, and a fast learner
- Strong analytical and problem-solving skills; proficiency in Excel and data visualization tools (Snowflake and Power BI preferred)
- Excellent communication and stakeholder management skills
- Ability to work independently and manage multiple priorities in a fast-paced environment
- Familiarity with enterprise tools (ServiceNow, Power Platform) is a plus
What the job involves
- Be the go-to expert for Global Talent data processes and enable your partners within various Global Talent teams such as Talent Acquisition, Total Rewards, Talent Activation & Growth, and HR Business Partners
- Manage master data in our core systems such as Workday, Jobvite, and Service Now platform
- Collaborates with cross functional business and IT teams to capture business requirements and translate them into processes and system solutions
- Documents implementation considerations, workflows, process maps, etc. as required
- Develops UAT strategy and execution to cover testing, defect resolution and triaging
- Maintain standardized data definitions and globally streamlined data entry procedures
- Works with relevant teams to support day-to-day systems and interfaces to resolve issues related to existing solutions
- Utilize strong understanding of business processes, services, and technology to identify opportunities for improvement, simplification, standardization, and automation
- Participates in stakeholder communications, sends status reports by preparing materials, facilitating sessions and documenting outcomes
- Develop and maintain simple to complex reports, utilizing Workday Report Writer, as well as other organizational tools and available technologies
- Lead the preparation and delivery of complex HR reports, ensuring alignment across deliverables, and adherence to overall global reporting strategy
- Create and maintain standardized real-time dashboards displaying key metrics and insights for HR and business leaders in a visually appealing manner
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Founder & Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
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