Support Engineer, Cronofy
£30-40k
Scheduling platform
Posted today
Scheduling platform
21-100 employees
Posted today
£30-40k
21-100 employees
Company mission
To be the go-to scheduling infrastructure for high-performance companies globally.
Role
Who you are
- Clear understanding of API concepts and how they operate
- Experience with an API or SaaS based business supporting a product
- Technical customer support experience
- Development experience with APIs, NodeJS, Ruby on Rails, C#, PHP or Go is preferred but not essential
- Sysadmin experience with MS Exchange and/or Office 365 is preferred but not essential
What the job involves
- Our Customer Support team provides first-class service, with a Customer Satisfaction rating of >97%
- It’s an incredibly exciting time to join us, following recent funding we are in a strong position to enhance our core offering and expand into growing international markets
- We are now looking for someone to help support the growth of the unparalleled Scheduling products that Cronofy offer
- We actively support and encourage people to grow in their careers, and this role comes with real, proven progression
- Previous support team members have moved into other areas of the business, such as engineering or infrastructure - or focus on Support to become an expert in what you do
- We provide the time and tools to learn, improve, and develop, and we'll support you in finding the right path
- As part of the Technical Support team, the role of Support Engineer is to resolve technical issues and queries for Cronofy's customers while delivering first-class support
- The Support Engineer is responsible for fielding questions from the Cronofy customer base, taking ownership of customer issues, and seeing them through to resolution
- Alongside ticket resolution, the Support Engineer regularly reviews and updates our documentation pages
- This person genuinely cares about doing right by the customer and works closely with other teams across the business to ensure that customers have positive experiences with Cronofy
- They naturally look for a better way forward, using initiative to find improvement opportunities and act on them
- They're curious by nature and keen to deepen their understanding, building expertise in Cronofy's API and Scheduler tool
- This role will also work alongside our Engineering team on product development projects, building the technical grounding needed to support increasingly complex, product-related issues
- This role reports to Rachael, Support Team Lead
- Helping customers use Cronofy effectively
- Building an in-depth understanding of Cronofy’s API, Scheduler tool, and the problems our customers face; becoming a Scheduling Expert
- Managing, investigating, and resolving customer support tickets. Taking ownership from first response through to resolution
- Troubleshooting technical issues, identifying root causes, and problem solving across a range of customer use cases
- Providing exceptional customer service by offering advice, resolving confusion, and identifying possible bugs for our customers
- Writing clear and helpful documentation for existing and upcoming features
- Searching for opportunities to improve processes and support continuous improvement within the department
- Working with Success, Product, Engineering, and Sales teams to understand and help customers
Application process
- The goal is to discover what you will bring to Cronofy and what Cronofy will bring to you. It's as important for you to determine whether this is the right move for your career as much as anything else, so don't be afraid to ask questions. We value transparency and so are happy to answer (virtually) any questions you may have
Our take
Managing time should take minimal effort and consider an individual's life with complete respect for their privacy. Cronofy was founded with the intention of providing businesses with a secure and cutting-edge calendar API that meets these needs.
The company's edge comes from the fact that it can be used alongside Google Calendar and Apple Calendar, as well as Office 365, Outlook and Microsoft Exchange. This means that developers can work with just one API while building software.
Cronofy's direct competitors include big name companies such as Google and Apple, which have their own calendar APIs. However, the company's founders boast extensive startup experience, and they have successfully leveraged this to draw significant investment. Cronofy has managed to establish a high profile and secure reputation among businesses, and is in a strong position moving forward.
Freddie
Company Specialist at Welcome to the Jungle
Insights
28% female employees
Company
Funding (last 2 of 3 rounds)
May 2025
$19.9m
SEED
Jan 2016
$1.6m
SEED
Total funding: $21.6m
Company benefits
- Pension scheme matched at 5% (gross)
- 25 days holiday in addition to flexible national holidays. National holidays are added to your holiday allowance and can be taken any time (not just on that day)
- 5 personal development days per year to use for L&D, charitable causes or similar
- Private medical care with Bupa
- Medicash Proactive cash plan for dental, optical etc
- EAP - Employee Assistance Programme providing 24/7 mental health support
- Pleo card for work expenses, hardware, travel etc
- A flexible approach to working; remote, office or hybrid
- A principles driven culture that provides the framework for autonomous decision making and personal development
Company values
- Truth. Honesty is not just the right thing to do. Lies and half-truths can feel expedient in the short-term, but the freedom gained from confronting the truth is where high performance and trust comes from.
- When this baby hits 142kph... The magic happens when we operate at a speed that we can maintain long-term. We favor guidelines over rules and constantly prioritize value delivery without sacrificing the future.
- Back from the future. We immerse ourselves in the future. We continuously question and challenge norms in order to find better answers to the scheduling problems of today and tomorrow.
- Stop and look around once in a while. Knowledge work requires deep focus and mental energy. Social time together as well as away from work is critical to high performance and personal wellbeing.
- Zero in. We start with users and build our priorities around their jobs to be done. Our experiments are thoughtful and collaborative. Successes and failures are reviewed together so we're always improving.
Company HQ
The Lace Market, Nottingham, UK
Articles
Leadership
Adam Bird
(CEO)Adam is a highly technical and experienced technology entrepreneur with a passion for continuous improvement that pervades every aspect of his life. A lover of cycling and craft beer but he never really got on with having a beard for that hipster hat-trick.
Garry Shutler
(CTO)Garry has wide ranging experience as a tech leader including being lead developer at Zopa, the world’s oldest and Europe’s largest peer-to-peer lending service. He’s tackled many challenges that involve scale, highly sensitive data, and where a high degree of accuracy and high level of availability is paramount. He's a husband, father, cyclist, and avid proponent of the Oxford comma.
Diversity, Equity & Inclusion at Cronofy
- Cronofy exists to schedule everything for everyone. We can only achieve this goal when we strive to foster an inclusive working environment that inspires innovative thinking. We believe everyone at Cronofy should have equal opportunity to learn, create their best work, and grow in their careers.
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