Software Engineer, Ada

AI Products

Salary not provided

MongoDB

JavaScript

Python

Elasticsearch

Redis

Node.js

Postgres

Azure

Junior and Mid level

Remote from Canada

Chatbot AI customer experience solution

Open for applications

Chatbot AI customer experience solution

201-500 employees

B2BArtificial IntelligenceCustomer serviceMachine LearningSaaSAutomation

Open for applications

Salary not provided

MongoDB

JavaScript

Python

Elasticsearch

Redis

Node.js

Postgres

Azure

Junior and Mid level

Remote from Canada

201-500 employees

B2BArtificial IntelligenceCustomer serviceMachine LearningSaaSAutomation

Company mission

To repair broken brand interactions and restore the customer experience.

Job

Company

Role

Who you are

2+ years of experience as a Developer
Proficient with backend technologies (Python and Node.js, Javascript is an asset)
Understanding of databases such as MongoDB, PostgreSQL, ElasticSearch and in-memory stores such as Redis
Experience with 3rd party LLMs, such as GPT, Azure, Anthropic ect
Experience deploying code and strong developer operations
Commitment to personal growth and continued learning
Drive and willingness to make the people around you better
Self-starter, problem solver and strong communicator
Experience working with public APIs to build reliable third-party integrations

What the job involves

As an Intermediate Software Engineer you focus on Ada’s Reasoning Engine. The engine retrieves the best first party content, grounds the LLM in that context, and generates replies to answer support questions for our clients
Ship well tested code with clear PR validation steps. Add unit and integration tests. Help define and meet SLOs. Document edge cases and risks. Tackle technical debt within your scope
Deliver features and fixes on time. Demo work and communicate value. Reduce friction for the team by improving build, test, and deploy loops. Help improve Automated Resolution by raising reliability and latency in high traffic paths
Seek feedback and apply it. Share learnings in docs and meetings. Stay current on our stack and LLM advances. Build strong relationships and offer help when teammates are blocked
Execute on our ambitious product roadmap
Provide your perspective and ideas to help level up our current development practices
Review the team’s code, provide insightful feedback, foster collaborative community and teach everyone something new
Ensure that the team is providing the best AI Agent platform experience to our internal developers and external partners
Participate in an on-call rotation for the services the team owns, triaging and addressing production issues

Our take

More and more, customer interactions are moving online. There is an increasing need for automated solutions to handle high demand and ensure positive customers experiences. Ada is the leading technology provider of Automated Brand Interactions. Its bots rely on artificial intelligence to answer customers’ sales and service questions, empowering companies with digital-first, omnichannel experiences at scale.

The company has automated 2.6 billion brand interactions and supports over 320 brands across the globe including Zoom, Facebook, and Square. Its technology includes a no-code platform, which lends to its popularity. The company has been focused on expanding its product suite and generative AI capabilities as it sets out to optimize all customer experiences across the board.

Freddie

Company Specialist at Welcome to the Jungle

Insights

-29% employee growth in 12 months

Glassdoor (3.1)

Company

Company benefits

Generous stock option plan
Unlimited vacation
Wellness account
Extended health coverage
Dental/optical/travel insurance
Life insurance
Employee and family assistance plan
Flexible work schedule
Digital first, fully remote with WFH budget
In-house social worker
Paid parental leave for Canadian and U.S. residents
Development opportunities

Company HQ

Wellington Place, Toronto, ON

Leadership

Mike Murchison

(CEO)

Previously co-founded Nucleus, Atlus, WhatsNext Lab and Volley.

David Hariri

(Designer & Developer)

Experience as Developer for Teehan+Lax, and co-founder of Volley.

Share this job

View 22 more jobs at Ada