Customer Engagement Specialist, Tagvenue
More information about location
Venue booking platform
Job no longer available
Venue booking platform
101-200 employees
Job no longer available
More information about location
101-200 employees
Company mission
To make venue hire effortless.
Role
Who you are
- Proficiency in engaging with customers through various communication channels, including email, phone calls, and video conferences
- Exceptional communication skills, particularly in driving productive phone conversations
- Prior experience in sales, customer service, or consulting roles
- Excellent spoken and written English
- Strong focus on execution and taking an active role within the team
- Proactive, hands-on approach to tasks
What the job involves
- Currently, we’re hiring a Customer Engagement Specialist to join our Marketplace Operations Team. Your role will revolve around nurturing and enhancing relationships with venue owners, a cornerstone of our business's success
- You will play a pivotal role in driving supply engagement. As a Customer Engagement Specialist, you will be responsible for proactively reaching out to our customers, addressing account issues, and working diligently to improve product value and usage
- Your efforts will directly contribute to enhancing the user experience on our platform and expanding our network of trusted venues listed on our platform
- This role involves dedicating a significant amount of time to communicating directly with our customers
Our take
Founded in 2015 after struggling to book a space for a business event, Tagvenue is now one of the world’s fastest-growing online venue hire marketplaces. The platform offers upwards of 11,000 diverse event venues, from restaurants to churches, in countries all over the world, including the UK, America and Singapore.
Indeed, the over 200,000 brands and users speak for themselves, as the quality of Tagvenue’s platform has meant global brands, including Google, Facebook, eBay, Netflix and Visa, have all trusted the venue hire’s services. Whilst the pandemic could have knocked Tagvenue back, as it did for many events organisers, the company held successful virtual events in order to maintain its market position.
The ambitious company has no plans of slowing down, focusing now on expanding its reach, aiming to cover the entire UK market, as well as growing its footprint across more cities around the globe.
Steph
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Company benefits
- Flexible working hours
- Flexible employment conditions (UoP, UZ, B2B)
- Constant learning culture among sharp and passionate people who read books, attend & speak at conferences. We also offer an unlimited book allowance to support your personal growth
- Chance to gain real-life experience in a company present in 6 international markets
- Opportunity for fast personal and professional growth in an exciting startup environment
- Enjoy the ride - we work hard but we know how to have fun in the process :) If you are based in Kraków, you’ll definitely enjoy our Office Fridays with breakfast before work and pizza & beers (or juice) after pizza. Plus, as a part of the events industry, we are all about parties! We work, we achieve our goals, and we don’t forget about celebrating our successes!
- A choice to work 100% remotely from anywhere in Europe or, if you prefer, from our office in Kraków, Poland (located in the heart of Kazimierz)
Company HQ
Holborn, London, UK
Leadership
Artur Stepaniak
(CEO & Founder)Previously served as a Proprietary Trader for Other and as a Derivatives Trader for Futex.
Maksim Kondratjuks
(Executive Chairman & Founder)Previously served as Manager of Equity Capital Markets of Russia, CIS & Mongolia for the London Stock Exchange, as a Consultant of Equity Capital Markets for the Mongolian Stock Exchange, and as an Analyst of Equity Research for AB Bankas "Snoras".
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