Account Manager, Vim
$115-125k
OTE
OTE is inclusive of bonus and variable components
Office located in Chelsea, NY
Digital infrastructure for healthcare
Be an early applicant
Digital infrastructure for healthcare
201-500 employees
Be an early applicant
$115-125k
OTE
OTE is inclusive of bonus and variable components
Office located in Chelsea, NY
201-500 employees
Company mission
To power affordable, high-quality health care through seamless connectivity.
Role
Who you are
- 4–6 years of experience in account management or customer success, preferably within SaaS or healthcare technology
- A demonstrated ability to manage complex client relationships and deliver against revenue targets
- Strong commercial acumen and a strategic approach to account growth
- Excellent communication skills and the ability to build credibility across all levels of an organization
- A metrics-driven mindset with a commitment to data-informed decision-making
- The ability to navigate ambiguity, manage competing priorities, and execute in a fast-moving environment
- Based in or near NYC, with availability for a hybrid schedule from our Chelsea office
Desirable
- Familiarity with value-based care models and payer-provider partnerships
- Background in digital health, healthcare IT, or two-sided marketplace businesses
What the job involves
- Vim is seeking an experienced Account Manager to lead and grow a portfolio of strategic client relationships
- In this role, you will serve as a trusted partner to the healthcare organizations we work with, ensuring they realize measurable value from Vim's solutions, while identifying opportunities to deepen and expand those partnerships over time
- This is a role for someone who brings both relationship depth and commercial rigor, and who understands that client success and business growth are two sides of the same coin
- Manage a portfolio of accounts with a focus on satisfaction, retention, and revenue growth
- Cultivate strong relationships across client organizations, engaging stakeholders from operational contacts to senior leadership
- Drive renewal, upsell, and cross-sell opportunities in alignment with client goals and Vim's growth objectives
- Build and maintain account plans that connect client priorities to measurable outcomes
- Anticipate and mitigate risks proactively, ensuring issues are resolved before they escalate
- Collaborate across Sales, Product, Network Engagement, and Delivery to ensure consistent, high-quality client experiences
- Advocate internally for client needs, shaping product and operational priorities accordingly
- Monitor and report on account performance metrics, translating data into clear narratives of value
Our take
Electronic health records are essential in providing health providers with the information they need in order to offer high-quality healthcare experiences to patients. However, navigating the healthcare system is a complex process for patients, and without the right access to EHR, it can be difficult for patients to access quality care personalised to their needs.
Vim provides a digital platform that curates the best health providers and uses EHR and AI to pair patients to the best matches, rewarding providers throughout the process for delivering high-quality care. The company's strategy aids both patients and providers by creating a two-way data link to enhance EHR interfaces, provide personalized care and reward successful providers.
Whilst various startups have applied AI to help get the most value out of EHR systems, Vim has taken a unique approach by streamlining the way data is communicated between the systems themselves. The company claims that its services help increase the speed and value that patients can schedule appointments, whilst improving the presence and incentives for providers to deliver quality care.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
May 2021
$36m
SERIES B
Sep 2019
$24m
SERIES B
Total funding: $72.2m
Company benefits
- Work from home opportunities
- Health, vision & dental
- Flexible work environment
- Unlimited PTO
- Growth opportunites
Company HQ
Midtown East, New York, NY
Leadership
Oron Afek
(CEO & Co-Founder)Oron started their career by co-founding RayFusion, CellXpert, and CampusVille between 2004 and 2012. They spent a year at Smite Entertainment in Business to co-found Vim as CEO in March 2014.
Asaf David
(CTO & Co-Founder)Having spent 5 years in the Israeli Air Force, Asaf co-founded Blink in 2011 before working as an Independent Consultant for 2 years. They co-founded Vim in 2014 alongside working at Tixwise, which they founded in 2009.
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