Partner Success Specialist, Dow Jones
Office located in London Bridge, London
Business news and financial information publishing
Be an early applicant
Business news and financial information publishing
1001+ employees
Be an early applicant
Office located in London Bridge, London
1001+ employees
Company mission
To deliver trusted news and data to help businesses and society make decisions for a better future.
Role
Who you are
- 4+ years of experience in an operations-focused role within a B2B partnership or sales team
- Fluency in at least one European language
- Experience with Salesforce.com and other CRM systems
- Must be a self starter with entrepreneurial skills to identify how to progress multiple and varied projects with the new alliances the business forms
- Ability to articulate a vision and gain the buy-in of key stakeholders
- Excellent presentation and written communication skills, with an attention to detail
- Project management experience
- Excellent knowledge of Microsoft Office and Google Suite, and high proficiency with Microsoft Excel/Google Sheets
- Proficiency in data visualization (QuickSight, Data Studio, Tableau, Power Pivot) and dashboard building is a plus
What the job involves
- As a Partner Success Specialist within the PAL operations team you should have a solid experience with the end- to-end sales & partnerships, operations and processes including onboarding, reporting, and administrative & CRM support .
- You will manage the activation, on-boarding, and maintenance of Partners. You also will require strong collaboration skills, the ability to multi-task multiple complex projects simultaneously. You will report to the Director, Global Head, Channel Partnerships, PAL
- Proactively assist Regional Heads and B2B PAL team with key objectives, supporting KPIs, tracking performances, and implementing corrective actions to ensure alignment with business targets and partner satisfaction
- Partner liaison in proactive development of sales materials catered to each individual partners' integrations & circumstance, coordination with CSEs on training, and marketing with webinars, promotions, etc
- Assist in defining and managing Partner contracts roll-out, on-boarding, and Maintenance strategies for the B2B partners book of business, updating reference materials, and tactics, and liaising with sales ops and marketing for developing processes and any associated tools for reporting/communications
- Maintain high levels of partner satisfaction through regular communication and establishing strong relationships with all Partners; ultimately ensuring loyalty through the quality of our solutions, the quality of our relationships and the excellent level of responsiveness to their needs
- Support and work with the PAL B2B team in successfully retaining existing partnerships which are significant and nuanced
- Define optimal project communication strategies and assist in the implementation of communication between PAL and internal Dow Jones teams and with external stakeholders
- Maintain accurate and appropriate records within the global CRM systems providing timely management information
- Coordinate and assist with internal/external communications, partner engagement activities, and training that include Welcome Emails, In-life Emails, FAQ and General Help Info, Public Site/Brand Resource Centre updates, The Five, Training documents, and PAL Resource Center updates
- Develop presentations, spreadsheets, process maps, Gantt charts, and business requirements documents
Salary benchmarks
Our take
Dow Jones is a global leader in news and business intelligence, powering a range of well-respected brands, including The Wall Street Journal, Financial News, MarketWatch, and more. The company delivers its content to consumers through a range of formats, such as print, digital, mobile, and live events.
As companies seek to draw Millennials and Gen Z consumers to their platforms, adaptability is vital, since they are driving the demand for innovative tools and techniques, as the world evolves toward the digital-first era. Dow Jones has proven its ability to meet product optimization challenges with its reimagined Factiva offering that includes a list of new features, such as personalized results, an easy-to-use modern interface, and faster free-text search, all with a mobile-first design that adapts to any device.
The company has also focused on new product innovation by expanding its portfolio of capabilities and partnerships, further expanding into AI-powered personalization technologies and ongoing digital transformation. Already a powerhouse in the market, Dow Jones is well set to capitalize on future expansion and innovation opportunities and between 2019 and 2024, doubled its digital subscription base from 2.43 million to 4.86 million.
Steph
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Company HQ
Theater District, New York, NY
Leadership
Almar Latour
(CEO, not founder)Before becoming the CEO of Dow Jones and Publisher of The Wall Street Journal, they were the Publisher of Barron’s Group and Executive VP of Dow Jones. They were also the previous Executive Editor of The Wall Street Journal.
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