Software Engineer, Canny

$90-155k

Plus a bonus program (8% of base salary, varies on performance) and equity grant (RSUs)

MongoDB

TypeScript

Node.js

Intercom

Slack

Mid and Senior level

Remote from Canada, Europe, UK, US

More information about location

Customer feedback management platform

Job no longer available

Customer feedback management platform

1-20 employees

B2BEnterpriseAnalyticsCustomer serviceSaaSProduct ManagementData Analysis

Job no longer available

$90-155k

Plus a bonus program (8% of base salary, varies on performance) and equity grant (RSUs)

MongoDB

TypeScript

Node.js

Intercom

Slack

Mid and Senior level

Remote from Canada, Europe, UK, US

More information about location

1-20 employees

B2BEnterpriseAnalyticsCustomer serviceSaaSProduct ManagementData Analysis

Company mission

To change the way that users give feedback.

Job

Company

Role

Who you are

3-5 years of professional experience in a B2B SaaS environment, preferably in software engineering and interacting with customers directly
Proven skills in identifying and addressing product issues promptly and efficiently
Continuously seek advancements in product development methodologies. Generate novel solutions for repetitive issues
A collaborative spirit, adept at fostering relationships with the product, engineering, and customer-facing teams
Experience working autonomously and as a part of a small, preferably remote, team
You have demonstrated the ability to onboard and integrate with an organization long-term:
Within the last 5 years, you've worked at one company for at least 2 years

Desirable

You’re comfortable hopping on calls with customers directly

What the job involves

Act as the primary point of contact for advanced product issues and technical queries that surpass the capabilities of our primary support team
Ensure the quality of new features, keeping the bar high for every feature we deploy
Reproduce and resolve bugs reported by our team and customers
Drive product and codebase enhancements while other priorities are slow
Collaborate closely with our product and engineering teams to share feedback and insights from users
Continuously learn and adapt to evolving technologies and practices to maintain our platform's top-tier quality
Engage with customers directly to provide technical support and guidance
Engage with the GTM (Go to market) team to answer questions and implement quick solutions that better enable them to accomplish their goals
Tech you’ll use every day:
Our stack - TypeScript, ReactJS, Node.js, MongoDB
GitHub - source code repository
Intercom - live chat with customers
Missive - email collaboration
Slack - team and some customer communication
Canny - tracking user feedback

Application process

In your application, please submit your resume, an optional cover letter, and explain your motivation to join Canny (we genuinely value understanding why you're drawn to us!)
A heads-up: Every application is carefully reviewed by our team. Please answer the screening questions diligently to stand out and ensure your success. Candidates who don't invest time in the screening questions rarely advance
For some extra flair, share a link to your favourite GIF

Our take

When planning product changes or road-mapping business direction, companies seek voices and opinions from throughout their organization. However, one often-ignored point of view is that of the customer, due to the complexities in retrieving and collating feedback at scale. Canny provides a customer feedback management platform to collect, organize and analyze product feedback in a way that informs smart decisions.

Canny’s platform was built to enable companies to make the most of every idea. It manages all stages of the feedback loop; capturing, extracting insights, enacting improvements, and responding to the feedback received. Existing user accounts are automatically tied to the feedback they give, allowing feedback to be filtered by categories such as “subscribers” or “paying customers”.

Canny is a small, bootstrapped company, which it says enables it to act with complete customer focus. The company is profitable and growing, with current attention on building up its team and implementing improvements to the platform.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

19% employee growth in 12 months

Trustpilot (2.9)

Company

Company benefits

Bonus program (8% of base salary, varies on performance)
Regular Compensation Reviews (conducted semi-annually)
Equity grant
20 paid vacation days, 15 paid holidays, and unlimited sick leave
Medical, dental & vision insurance
In-person team retreats every year

Leadership

Sarah Hum

(Designer & Co-founder)

Former Product Designer at Facebook.

Andrew Rasmussen

(Co-founder)

Previously co-founded Venzio. They also served as a Software Engineer at Facebook.

Share this job