Technical Account Manager, Rossum
Plus stock options (ESOP)
Automated document communication platform
Job no longer available
Automated document communication platform
101-200 employees
Job no longer available
Plus stock options (ESOP)
101-200 employees
Company mission
To enable one person to effortlessly process one million transactions from start to finish, in a year.
Role
Who you are
- We’re on the lookout for someone who thrives on solving complex problems, can translate business needs into technical solutions, and enjoys building strong, lasting customer relationships
- If you’re excited about scalable technical support and AI-first customer journeys, you’ll fit right in
- 5+ years in customer-facing technical roles, ideally in B2B SaaS
- Strong track record in solving technical challenges and driving customer success
- Experience in Business Process Mapping and Technical Requirements Gathering
- Hands-on skills with APIs, JSON, web applications, and system integrations
- Excellent communication and enterprise stakeholder management skills
- Adaptable, quick to learn, and highly collaborative
- Bonus points for Git, SQL, Python, or experience in a scale-up environment
What the job involves
- We’re looking for a Technical Account Manager to join our Customer Experience team and ensure the technical success and long-term satisfaction of Rossum’s top-tier enterprise customers
- In this role, you’ll be the go-to technical partner for our largest accounts, designing and implementing workflows that help them scale faster with less manual effort
- Act as the primary technical point of contact for assigned enterprise customers
- Design and implement custom document workflows using Rossum’s configuration tools and extensions
- Advise customers on API integrations and best practices for connecting Rossum to internal systems
- Troubleshoot and resolve technical issues, advocating for customers’ needs
- Coordinate with cross-functional teams during complex solution delivery
- Deliver training and create documentation to ensure customer adoption and success
- Monitor account health, track KPIs (automation rates, processing speed, quality), and proactively address issues
- Relay product feedback to our Product & Engineering teams
- Within 3 months:
- Complete Rossum platform and API training
- Build strong relationships with key customer stakeholders
- Identify and propose 2–3 workflow “quick wins.”
- Within 6 months:
- Implement regular customer syncs and define core KPIs
- Reduce escalations and improve delivery consistency
- Deliver runbooks for critical workflows
- Within 12 months:
- Roll out standardized solutions across all assigned accounts
- Achieve measurable improvements in customer satisfaction scores (NPS, CSAT)
- Present a scalable plan for expanding Rossum usage within customer teams
Our take
Every day, companies must scrape information from documents and communicate it with their teams and clients, ranging from physical paperwork to digital spreadsheets and PDFs. Whilst necessary, this process is highly repetitive and time-consuming, and these laborious workflows make document communication prone to human error.
Rossum provides an automated document communication platform, leveraging AI to capture data from any physical or digital document format and automate the communication of said data to relevant parties. The company applies its technology to automate repetitive manual processes within invoicing, logistics, shared services, and other enterprise workflows, ultimately helping to improve communication accuracy whilst saving companies valuable time and resources.
While AI-driven data capture from documents sis common, Rossum stands out by also automating the communication of captured data to relevant recipients. This approach enables the company to prevent the manual processing of up to 90% of the document communication process, streamlining workflows and increasing efficiency.
Steph
Company Specialist at Welcome to the Jungle
Insights
-24% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Oct 2021
$100m
SERIES A
Nov 2019
$4.5m
SEED
Total funding: $105.6m
Company HQ
Holborn, London, UK
Leadership
Tomas Gogar
(Co-Founder & CEO)Previously co-founded Chronicles where they served as a Product Developer. Prior to that, they were a Software Engineer at Enesa.
Petr Baudis
(Co-Founder, CTO & Chief AI Architect)Previously founded Ailao. Prior to that, they were an Independent Consultant at Sirius Labs, a Computer Go Researcher and Network Administrator at the Faculty of Maths and Physics at Charles University, and a Git Developer at Novell.
Tomas Tunys
(Co-Founder & CSO)They have served as a Lecturer in ACM Advanced Algorithmic and Programming at the Czech Technical University of Prague since 2013.
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