Customer Marketing Manager, Abridge
$120-140k
+ Equity
Powering deeper understanding in healthcare through purpose-built AI
Open for applications
Powering deeper understanding in healthcare through purpose-built AI
101-200 employees
Open for applications
$120-140k
+ Equity
101-200 employees
Company mission
To power a deeper understanding in healthcare.
Role
Who you are
- Bachelor's degree (or equivalent experience) in Marketing, Communications, Business, or a related field, preferably within the healthcare or enterprise health systems sector
- 4-6 years of experience in customer marketing at a growth-stage company
- Proven track record of creating impactful partner success stories and educational content
- Strong understanding of the healthcare ecosystem, including the challenges clinicians and healthcare organizations face
- Exceptional written and communication skills with the ability to translate complex information into easy-to-understand, engaging content
- Demonstrated ability to create clear and compelling customer education in a variety of formats (i.e. user guides, decks, short videos)
- Strong organizational and project management skills, ability to manage multiple projects simultaneously, and meet deadlines in a fast-paced environment
- Demonstrated ability to build relationships with customers and internal stakeholders
What the job involves
- We are seeking a talented Customer Marketing Manager to join our dynamic, fast-paced marketing team
- As the Partner Marketing Manager, you will play a key role in lead generation, showcasing partner success, driving product adoption, and enhancing partner satisfaction
- Customer success stories: Identify and develop compelling partner success stories through case studies, testimonials, videos, and other formats
- Customer advocacy: Build and maintain strong relationships with key partners (clients) to understand their needs, identify advocacy opportunities, and create co-marketing initiatives
- Customer education: Develop engaging and effective educational content and onboarding materials tailored to various customer segments and learning styles
- Strategic client marketing support: Deliver premium, customized marketing materials to our strategic accounts, ensuring a personalized and high-touch experience
- Campaign Management: Handle the day-to-day execution of partner success campaigns and updates to educational content
Our take
Summarizing key elements of healthcare conversations is crucial for both physicians and patients. Medical scribes, though effective, are costly, and the healthcare system faces funding and staffing crises. This has created a demand for more efficient notetaking solutions.
This is where Abridge comes in, it has developed a HIPAA-compliant AI platform that transcribes, structures, summarizes, and provides insights from audio or transcripts of medical conversations. It claims to work across all specialities and offers patient-friendly summaries in easy-to-understand language.
Abridge aims to alleviate pressure on the healthcare system from the patient's perspective, a unique approach among healthtech startups. While companies like Inovia, DOUB, and DeepScribe focus on assisting physicians with medical transcription AI, they lack Abridge's patient-centric features, which are valuable in enhancing the patient experience.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 4 rounds)
Feb 2024
$150m
SERIES C
Oct 2023
$30m
SERIES B
Total funding: $207.5m
Company benefits
- Unlimited PTO, plus 12 national holidays
- 16 weeks paid parental leave, for all employees
- Flexible working hours — we care more about what you accomplish than what specific hours you’re working
- Remote work environment
- Equity for all new employees
- Generous equipment budget for your home office setup ($1600)
- Opportunity to work and grow with talented individuals, and have ownership and impact at a high growth startup
Company values
- The obstacle is the way
- Choose action
- Taste good things
- Help others win
- Honor humanity
Company HQ
Downtown, Pittsburgh, PA
Articles
Leadership
Shivdev Rao
(CEO)Alongside their work as a practising Cardiologist at the University of Pittsburgh Medical Center, they also served as Physician Advisor in Residence and ultimately EVP at UPMC Enterprises; co-founded DocDok; and worked as a co-architect on a healthcare project at the Kauffman Foundation.
Sandeep Konam
(CTO)Completed an MS in Robotics at Carnegie Mellon, then served as Senior Product Manager at UPMC Enterprises. Has delivered guest lectures at Carnegie Mellon, Stanford, and the University of Pittsburgh.
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