Renewals Manager, Redpanda Data

• 5-7 years of experience in a renewals, inside sales, account management, or customer success role at a SaaS company
• Demonstrated ability to manage a high-volume pipeline and consistently hit quota or renewal targets
• Strong organizational skills with the ability to prioritize and juggle multiple accounts and deadlines simultaneously
• Clear, professional communication skills — written and verbal — with comfort leading customer-facing conversations
• Experience working in Salesforce or a comparable CRM to manage pipeline and forecast
• A collaborative mindset and eagerness to work cross-functionally in a fast-moving environment

Desirable

• We're looking for a Renewals Manager to join our growing Customer Success organization
• In this role, you'll own a high-velocity book of renewal business across our SMB and mid-market customer segments, working closely with Account Executives, Customer Success Managers, and Finance to ensure customers renew on time and at the right value
• The reports directly to the Director of Customer Success Management
• This is a great opportunity for someone early in their SaaS career who is excited about customer retention, data-driven selling, and working in a fast-paced, technical environment
• Own and manage a portfolio of renewal opportunities across SMB and mid-market accounts, ensuring timely and accurate renewal execution
• Partner with Customer Success Managers and Account Executives to identify at-risk accounts early and develop retention strategies
• Drive renewal forecasting accuracy by maintaining up-to-date opportunity data in Salesforce
• Lead commercial conversations with customers around contract terms, pricing, and multi-year options
• Identify and execute upsell and expansion opportunities at renewal time in collaboration with the sales team
• Work cross-functionally with Finance, Legal, and Deal Desk to ensure contracts are processed accurately and on time
• Track and report on renewal metrics including net revenue retention (NRR), churn, and on-time renewal rate
• Continuously improve renewal processes, playbooks, and templates to scale the program