People Advisor, Emplifi
Customer engagement platform
Posted today
Customer engagement platform
501-1000 employees
Posted today
501-1000 employees
Company mission
To help enterprise-level brands close the customer experience gap across the entire CX journey.
Role
Who you are
- Proven experience as an HR generalist or People Advisor in a multinational environment
- Solid understanding of labor laws and HR practices in the UK and at least one of the following: France, Germany
- Fluent in English and French
- Systematic, organized, and detail-oriented, with a passion for getting things right
- Strong communication and interpersonal skills with a proactive, service-minded approach
- Comfortable managing ambiguity and working across borders and cultures
- Tech-savvy with experience using modern HR systems (e.g., HRIS, payroll tools,)
What the job involves
- We’re looking for an experienced, hands-on HR generalist who thrives in a fast-paced, international environment
- As a People Advisor, you’ll oversee the full employee lifecycle across our three key hubs in Western Europe (UK, France, and Germany)—excluding recruitment—with a clear focus on delivering a consistent, compliant, and high-quality employee experience
- You will be a trusted partner to both employees and managers, ensuring HR operations run smoothly and in line with local employment laws
- From onboarding through offboarding, your systematic approach and proactive mindset will help cultivate a positive and inclusive workplace culture
- This is a high-impact role ideal for someone who enjoys both strategy and execution, thrives on variety, and has a strong grasp of compliance, payroll, benefits, and operational HR excellence
- Employee Lifecycle & Experience
- Drive end-to-end HR operations for employees in the UK, France, and Germany, covering onboarding, probation reviews, performance cycles, promotions, and exits
- Ensure seamless offboarding with legal compliance, empathy, and efficiency
- Serve as a trusted advisor to managers and employees on HR policies, practices, and procedures
- Advocate for a consistent, engaging employee experience across all touchpoints
- Employee Relations & Support
- Act as the first point of contact for all employee inquiries within the region, ensuring timely and thoughtful resolution
- Provide support on employee relations issues, including informal concerns, investigations, and documentation
- Foster a workplace culture that is respectful, inclusive, and aligned with company values
- Compliance & HR Administration
- Maintain compliance with local labor laws, company policies, health & safety, and mandatory training requirements
- Ensure accuracy and integrity of employee records in the HRIS and documentation systems
- Support internal and external audits, as well as reporting obligations
- Payroll, Benefits & Tax
- Partner with Finance and third-party vendors to manage timely and compliant payroll and benefits processing
- Ensure proper tax documentation, benefits enrollment, and statutory leave tracking across jurisdictions
- HR Operations & Systems
- Keep HR systems and data accurate and up-to-date, ensuring reliable workforce insights
- Manage vendor relationships for benefits, payroll, compliance, and employee programs
- Track and report on key HR metrics and workforce analytics
- Collaboration & Projects
- Work closely with other HR functions (Talent Acquisition, L&D, Comp & Benefits) on global and regional initiatives
- Support the rollout of new HR technologies, tools, and policies
- Contribute to ongoing process improvements with a focus on scalability and employee experience
Salary benchmarks
Our take
Companies across all sectors look to constantly improve customer experience and user journeys. It’s important with evolving technologies for companies to stay fluid using customer insight or feedback to tailor experiences and stay relevant. Emplifi is a customer engagement platform designed to support brands with insights needed to understand their customers and provides tools to better the CX journeys.
The company supports deep understanding of the most used social media platforms through to automated AI-powered solutions to iron out bumps in the user journey. Emplifi has created a plethora of cloud products that can be suitable for a multitude of clients, opening themselves up to a wide client base. The company has recently integrated Snapchat and deepened TikTok understanding among the already connected apps, to help convert clients' social media followers into their customers.
The impressive client roster (7,000+brands) includes the likes of Delta Air Lines, Ford Motor Company, and McDonald's. To already be working with household names like these speaks to the reputation the company has already created through its well-performing products. Emplifi received funding in 2022 to accelerate product innovation and growth through existing and new markets, and launched 10 new AI-powered marketing and customer care tools to accelerate its growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Feb 2014
$26m
SERIES C
Nov 2012
$6m
SERIES B
Total funding: $34m
Company benefits
- International, fast paced and rapidly growing environment
- Chance to work with the world’s biggest brands at the CX tech leader
- Agile and open-minded culture, with high levels of trust and flexibility
- Opportunity for professional growth and development
- Possibility to learn new and cutting-edge technologies, in an environment that encourages new ideas
- Benefits package including Medical, Dental, Vision & Life Coverage Options
- Flexible Working Hours
- Unlimited PTO
- 12 paid Holidays
- 2 Paid Community Service Days
- Company paid STD and LTD
- 401K
- Parental Leave Benefits
- Educational Reimbursement Opportunities
- Referral Bonus Program
- Access to an Employee Assistance Program (EAP)
- Scheduled Company Learning Days and access to additional courses via our online Emplifi Academy
Company HQ
Easton, Columbus, OH
Leadership
Mark Zablan
(CEO)Previously CEO of Socialbakers, CRO of Sitecore and President - Europe, Middle East and Africa for Adobe.
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