Customer Support Specialist, Stenn Technologies
International trade finance provider
Job no longer available
International trade finance provider
201-500 employees
Job no longer available
201-500 employees
Company mission
To provide next-level supply chain finance solutions to underserved markets.
Role
Who you are
- University bachelor’s degree, a professional qualification from an internationally recognised body or equivalent work experience
- Good problem-solving and analytical skills
- Willingness to take ownership of answering customer queries
- Focused on exceeding customer expectations
- Good organisational and communication skills, both written and oral
- Knowledge and understanding of CRM tools
- Experience in similar roles, ideally within finance and/or FinTech is a plus
- Fluency in either French or Mandarin is a big advantage but not essential
What the job involves
- The Customer Success and Support Team is responsible for delivering best-in-class customer experience
- We address quickly and efficiently day-to-day queries and establish long-term, strategic relationships that help our customers drive value from our platform
- Internally, we partner closely with Sales, Risk, Legal, Finance and Technology to support customers with their needs, advise on the development of new products and implement platform optimisations
- We are looking for team members to join our Customer Support Team, who will be the first point of contact for customers, as they discover how they can get the most value from our platform
- This role is key to delivering a great customer experience and increasing customer satisfaction
- The primary point of contact for customer interactions
- Take ownership of answering customer queries within agreed SLAs / SLOs
- Follow up on outstanding issues and provide customers with updates
- Ensure interactions are documented and communicated in a clear and concise manner
- Help customers leverage our application to maximise value
- Develop and maintain product knowledge
- Drive self-service/automation via identification of recurrent queries
- Provide feedback on how to further optimise/automate processes
Salary benchmarks
Our take
UK-based Stenn Technologies is an international trade provider with a focus on servicing trade between Asia and developed markets. It provides fast, innovative financing options to fill in the funding gaps that can often arise in international supply chains, in turn, solving the working capital needs of suppliers, intermediaries, and buyers.
To date, the company's platform, which uses big data and tailored algorithms to analyse credit, fraud and compliance risks, has financed over $1B in transactions for SMEs across more than 70 countries.
Stenn has raised funding from Crayhill Capital Management LP, an established alternative asset management firm, and is utilising the capital gained to expand its capacity and help global suppliers to access and service buyers of their products. This will help push the company towards its goal of becoming the first choice in funding among SME exporters in Asia who wish to serve the global market.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
42% employee growth in 12 months
Company
Funding (1 round)
Apr 2022
$50m
GROWTH EQUITY VC
Total funding: $50m
Company HQ
Old Street, London, UK
Leadership
Greg Karpovsky
(CEO & Co-Founder)Previously founded Eurokommerz and built the company into a market leader in Eastern Europe. Also founded the digital trade finance platform Interfactor.
Andrey Polevoy
(Co-Founder)Previously worked as a Senior Associate at Clifford Chance.
Chris Rigby
(CFO & Co-Founder)Previously worked as a Strategy Consulting Analyst at PwC Consulting and as a Managing Director at Lloyds Banking Group.
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