Customer Service Representative, Minted

Salary not provided

Geo 2: Boston, MA; Washington, DC; Chicago, IL; Seattle, WA; Austin, TX; Atlanta, GA; Portland, OR - $19.19/hr - $25.19/hr Geo 3: All other U.S. metro locations - $17.62/hr - $23.12/hr

Salesforce

Junior and Mid level

Remote from US

More information about location

Design marketplace connecting people with artists

Be an early applicant

Design marketplace connecting people with artists

501-1000 employees

B2CMarketplaceDesignInterior designFurnitureArteCommerce

Be an early applicant

Salary not provided

Geo 2: Boston, MA; Washington, DC; Chicago, IL; Seattle, WA; Austin, TX; Atlanta, GA; Portland, OR - $19.19/hr - $25.19/hr Geo 3: All other U.S. metro locations - $17.62/hr - $23.12/hr

Salesforce

Junior and Mid level

Remote from US

More information about location

501-1000 employees

B2CMarketplaceDesignInterior designFurnitureArteCommerce

Company mission

To uncover the world's best creative talent through crowdsourcing and curation and bring it to market.

Job

Company

Role

Who you are

Able to positively and efficiently resolve customer concerns and prioritize multiple tasks in a fast-paced, high-volume environment
Able to take direction and quickly learn new procedures, processes, and products
Open to feedback, believing in a culture of continuous improvement as you work toward individual and departmental goals
Comfortable using technology; familiarity and experience with eCommerce a plus
Able to reliably meet a required flexible/variable hour work schedule, including weekends, based on business needs, and adhere to the company attendance policy
A Bachelor’s degree or equivalent work experience
1+ years of experience working with customers (preferably at a premium brand)
Excellent written and verbal communication skills
High attention to detail, are organized, and able to follow through
Experience with Salesforce or other CRM software is a plus

What the job involves

Minted is a design marketplace, sourcing creative content from independent artists around the globe and selling the best designs to the world in the form of art, home decor, and stationery
We are looking for Customer Service Representatives (CSRs) to join our team and provide outstanding service to our customers
CSRs use their problem-solving and people skills while working directly with our customers to address their questions through multiple channels – phone, email & live chat
Reporting to a Customer Service Team Supervisor, CSRs have excellent written and verbal communication skills and are savvy in working with a variety of systems and technology
Minted CSRs are exceptionally patient, empathetic, and passionate team members whose #1 objective is to offer the best experience possible for any customer
Respond to calls, emails, and live chats from customers in accordance with our policies and procedures; handle and resolve all customer concerns by providing accurate information with empathy and grace
Provide customers with support about Minted products and promotions, as well as general order information; provide assistance with processing orders and customizing designs
Identify and escalate priority issues that need immediate attention
Document customer interactions thoroughly and accurately in our CRM, while following departmental policies
Use support tools & training, including our knowledge base, to respond to inquiries and ensure our customers’ satisfaction and a high-quality service experience
Identify opportunities for improving the customer experience and share those with Customer Service leadership
Attain the highest quality possible, with accountability for your own Quality and Productivity KPIs

Our take

Minted is a design marketplace, sourcing creative content from a global community of artists, using technology and crowdsourcing to give consumers access to independent creatives unavailable through traditional retailers.

With the success of sites like Etsy allowing consumers to buy direct from artisans, Minted sets itself apart by holding monthly art and design challenges which are open for both submission and voting. The ‘crowd’ curates Minted’s product selection by rating products, and Minted utilizes analytics to evaluate votes. The winning designs go into production which is taken care of by Minted's fulfillment house and the designers receive a 6%-10% cut of the sales.

Its unique ‘design by upvoting’ business model has led to almost $300M in funding, with backing from Benchmark Capital and IDG Ventures. As contests draw in more designers, the company is looking to expand beyond Minted.com and into physical retail, finding new ways to use the designs and creating fresh income streams for themselves and their artists.

Steph

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

Top investors

-6% employee growth in 12 months

Glassdoor (3.8)

Company

Funding (last 2 of 6 rounds)

Dec 2018

$208m

SERIES E

Oct 2014

$38m

SERIES D

Total funding: $297.1m

Company HQ

Financial District, San Francisco, CA

Leadership

Mariam Naficy

(Co-Founder & Chairman)

Mariam is currently the CEO of Arcade, a role she has held since 2023. She is also a Member on the Board of Directors at Victoria's Secret. Previously, she founded Heretic Ventures where she served as a Managing Partner for 5 years.

Melissa Kim

(Co-Founder & CEO)

Since co-founding Minted in 2007, Melissa has held various roles at the company, moving into the role of CEO in 2023. Prior to Minted, she was a Manager of Corporate Strategy at eBay and an Associate at The Boston Consulting Group.

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