Senior Product Designer, Drift
Revenue acceleration platform for businesses
Job no longer available
Revenue acceleration platform for businesses
501-1000 employees
Job no longer available
501-1000 employees
Company mission
To empower businesses to boost revenue and build greater customer loyalty.
Role
Who you are
- About you and what type of skills you’ll need:
- You are positive, creative, curious, and aren’t afraid to ask a lot of questions
- Collaboration is exciting to you and you enjoy understanding the perspectives of others
- You’re dedicated to your craft and want to work amongst a team that will inspire you on a daily basis
- You’re an end-to-end product designer, working all the way from problem identification through delivery of impactful, high quality solutions
- You are can take candid feedback well and are looking to grow your skillsets
- You are OK with multi-tasking and can synthesize multiple perspectives to get the most important thing done
- You are detail oriented and organized
- You love listening to customers, discussing strategy with colleagues, but also diving into the weeds
What the job involves
- In one month you'll:
- Own the design process for one team, collaborating with one product manager, one customer advocate, and six-nine engineers to ship customer value
- Spend time talking to customers, understanding their problems, and validating that your solutions solve a real problem for them
- Contribute new controls or design improvements to our design system to help ensure consistency across products
- Collaborate with our researchers to validate solutions to customer problems with usability tests
- Take one-pagers that your PM has written (our version of specs that you can learn about here: https://www.drift.com/blog/one-pager/) that describe customer problems and turn them into potential solutions
- Own the successful delivery of UX from big rocks to small pebbles
- By month 3 you'll:
- Become an expert on Drift’s customers and their needs
- Contribute major improvements to our design system
- Collaborate with our researchers to conduct customer interviews and usability tests on your own
- Collaborate with your squad’s triad (PM, Eng leader, and you), bringing customer insights and the design perspective into decisions on priorities
- Work with engineers to own shipping high quality, delightful solutions to our customers
- Ship a lot of product improvements and features using the “Good/Better/Best” framework (Learn more about how we do that here: https://www.drift.com/blog/how-to-ship/)
- By month 6 you'll:
- Own the success of your teams by helping set and achieving quarterly goals
- Demonstrate your expertise on Drift’s customers and how you’ve solved their problems by presenting at Show and Tell (our Friday company meeting)
- Ship a bunch of high impact, customer facing product improvements and features (seriously, you’ll be amazed when you look back at what you’ve accomplished!)
- Impacted Drift’s growth substantially through your amazing design work
Our take
Drift is trying to make the B2B buying and selling experience similar to that of a B2C one, by helping B2B businesses engage with their customers in a more personalized manner.
Drift's Conversation Cloud supplies conversational marketing, sales, and service to allow its clients to accelerate revenue by connecting with their target audiences in real-time via AI chatbots, voice, email, and video. The platform is powered by conversational AI, as well as utilizing smart integrations, and analytics.
The company serves over 5000 customers, including recognized names such as Adobe, GitLab, and Grammarly. The company has become a Microsoft independent software vendor partner to enhance its offering and deliver added value to customers globally.
Steph
Company Specialist at Welcome to the Jungle
Insights
-12% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Mar 2021
$30m
SERIES C
Apr 2018
$60m
LATE VC
Total funding: $139.6m
Company benefits
- Unlimited paid time off
- Primary and secondary caregiver leave
- Month-long sabbatical after 5 years (with a generous stipend to help you enjoy it)
- Generous home office stipend
- Comprehensive health insurance packages
Company HQ
Back Bay East, Boston, MA
Leadership
David Cancel
(Executive Chairman)They worked as CTO of BuyerZone.com, Complete, and Lookery before founding Ghostery and Performable. Having been CPO of HubSpot, they co-founded Drift as CEO in January 2015.
Elias Torres
(CTO)Having studied at Harvard, they spent 10 years as an IBM Software Engineer, before working at Lookery and Performable. They left their role of 3 years at HubSpot in September 2014 to co-found Drift.
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